BallReviews

General Category => Miscellaneous => Topic started by: pchee2 on September 30, 2003, 03:38:29 AM

Title: driller screwed up ball, what to do
Post by: pchee2 on September 30, 2003, 03:38:29 AM
I had my brand new ball drilled and driller messed up the thumb hole so now it has to be plugged and drilled again.  This is not the first time it has happened.  Another time he drilled it with this layout that he though would be good for me, however, it turned out to be garbage.  It too was on a brand new ball.  So that ball also needed to be plugged and redrilled.  Here's the question.  Should the driller buy me a new ball and take the old one?  I don't want my ball with a bunch of plugs in it, especially since it is/was new in box.  If my driller doesn't want to buy me a new ball and just wants to plug and redrill them should he charge me drilling?  

Personally I think that he should buy me a new ball and he can have the one he messed up on.  That's fair.  I don't want a brand new ball with zero games on it having plugs all over the place.  In fact, I don't want any brand new ball with any sort of plug.   But my driller is a little unreasonable so he probably won't buy me a new ball to replace his mess up.  He'll probably just plug and redrill the ball.  So this being the case, do you think that I should pay drilling and plugging when he is the one who messed up my ball?


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pchee2<~~~strokin the ball with cranker revs and spraying the lanes for an average of a buck 62.  This guy is full of STUFF!

Edited on 9/30/2003 6:48 PM
Title: Re: driller screwed up ball, what to do
Post by: A_P_K on September 30, 2003, 06:46:58 PM
I think that if he did this more than one time, you should either look into a new operator, or a drill press of your own.

All kidding aside his lack of competence messed up your equipment on more than one occasion.  You should make it known to him you pay for quality work, not experiments.  

Even if he's unreasonable tell him that you'd spread bad news across San Fran about his poor skills and business tactics.  

If all else fails grab two manly 16lbers and run like hell.  
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In the old days people used to cut wood with axes.....................now and days...............they just have Executioners do it for them!

Pin_Krusher IS a serious threat to modern day bowling wood as we know it today.
Title: Re: driller screwed up ball, what to do
Post by: louie on September 30, 2003, 09:54:26 PM
The only similar experience I have had was a layout error. I requested one type of drilling and my driller strongly recommended another. We went with his drilling which badly rolled over the finger holes. Needless to say, this was not acceptable. We compromised. I paid an extra 30 bucks and he took the original ball back, and he gave me a brand new ball that had an appropriate drill pattern. He still made some money and I had a ball that was new and rolled properly. Everyone left happy!
Try talking to your driller Pchee2. Maybe he will be reasonable.
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Why does everyone laugh when I bowl?


louie

Title: Re: driller screwed up ball, what to do
Post by: PJM300 on September 30, 2003, 10:07:43 PM
You should refuse the ball and have him give you a brand new one which is what your paying for.  Not a ball with a plugged thumb

Title: Re: driller screwed up ball, what to do
Post by: Tom on September 30, 2003, 10:55:54 PM
Pchee2, is it the thumb pitch that is wrong or the span? If it's the pitch
and you use a thumb slug like Angstfilled said slug the thumb and have him
redrill it. Even if the span is fractionally off slugs are available in
1-1/8 1-1/4 and 1-3/8 so you can also make slight adjustments to the span
that would not be noticeable. Thats worst case scenario. The bottom line is
the driller should be enough of a businessman to make it a win win transaction
for you both.

Tom
Title: Re: driller screwed up ball, what to do
Post by: Magic Carpet on September 30, 2003, 11:34:35 PM
I have ask this question before in here. Because so many people now buy balls over the net instead of in the pro shop. I know in other industries if you provide the "blanks" and contract to have work done on the "blanks" the blanks are YOURS and you can expect up to 10% shrinkage. For example if you are having tee shirts screen printed and you are providing the shirts (not buying them from the screen printer) then you can expect up to 10% of those shirts to get messed up. The Printer is not obligated to replace them. Now many would depending on the situation.
"Contract" ball drilling should be the same. You provide the blank and the driller makes a mistake it's still your blank. If you buy the ball from the driller then he makes some margin on that and can afford to replace the ball if he screws up. There should be a sign posted ether way.
Now most drillers will be too afraid to stand up to this but it is the way it's supposed to work in the business world.
Title: Re: driller screwed up ball, what to do
Post by: scotts33 on September 30, 2003, 11:37:53 PM
Aaaaahhhh pcheeless you're being cheap.  Bowlers aren't cheap!

Scott
Title: Re: driller screwed up ball, what to do
Post by: Brickguy221 on October 01, 2003, 12:28:00 AM
Peaches, if the mistake is the drillers fault, he owes you a new ball, providing you bought it from him as pointed out by Magic Carpet. If the ball has a 1 1/4" slug in it and it still has to be plugged, the Driller owes you a new ball as long as you bought the ball from the driller as pointed out by Magic Carpet. I wouldn't even consider a 1 3/8" or 1 1/2" slug in place of plugging and re drilling.....and since this isn't the first time, I'd find me a new driller unless that isn't feasable because of location or friendship or something similiar. Still he owes you a new ball if bought from him.

PS: If he replaces it, be sure it is a 16# manley ball.  





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In the old days, they used axes to chop up wood...Nowadays, they use "BUZZSAWS".
Title: Re: driller screwed up ball, what to do
Post by: LuckyLefty on October 01, 2003, 06:27:53 AM
First of all I think Pchless is spoofing us!

Second of all I for any pitch mistakes or bevel expect my driller to fix those for free.  Recently my favorite guys just screwed up a drilling for a guy and gave him a righty drilling and he's lefty.  (As he said, "not sure why I'm not getting the reaction I'm expecting").

As to ball reaction, my good friend who is a wonderful ball driller and great bowler who's been in the business for about 15 years believes it is sort of hit or miss.

Even for himself he believes he can drill two balls for himself from the same company and get two different results or reactions.  One great and one so so.

Then he says there are just balls that make a driller look good.  Example the Demolition Zone, he says I could drill one of those just about anyway for anybody and they'd be happy.  Then there are others  (usually heavy oil monsters used inappropriately), that you are lucky if almost half of the people want to return them, no matter how drilled!

Then there are the bowlers.  He has one guy who is a great bowler with a 3 1/2 pin to pap who always wants to copy other bowlers drillings(pin off to side of ring finger) about 1 1/2 inches from pap and can't figure out why he has trouble generating backend.  If you give him a 4 1/2 inch pin to pap(over middle finger he is convinced before he even throws it won't work.

Tough business.  Glad I'm not in it.

REgards,

Luckylefty
Regarding bowlers and pet peeves, Once worked in a ladies shoe store in college.  "M'ame, you need a 9 1/2 D." She, "Oh no, I wear an 8 1/2 B"
OK!  And they'll walk out of there with their feet so stuffed in to those things and be happy!
Title: Re: driller screwed up ball, what to do
Post by: 1fife on October 01, 2003, 06:53:33 AM
why doesnt think sound like you and your writing?
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Dont swing it-if you cant bring it

When in doubt-swing it out
Title: Re: driller screwed up ball, what to do
Post by: charlee323 on October 01, 2003, 08:02:37 AM
I had similar circumstances in May of last year, the driller gave me my ball and sent me on my way.  I wonder if they even miss my $500 I spent last year in the pro shop and the $30 a week I spent in open bowling.  Probably not.
Title: Re: driller screwed up ball, what to do
Post by: Rev_O on October 01, 2003, 08:36:08 AM
in our shop, we have a 100% satisfaction guarantee. we will replace the ball if we recommend a drilling and it doesnt work for you.
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Rev-O

mean people SUCK
Title: Re: driller screwed up ball, what to do
Post by: Pinbuster on October 01, 2003, 09:20:36 AM
When we sell a ball, if we would make a mistake in the drilling then we would replace the ball. That mistake could be span, pitch, size of hole, or weights (drilled righty for a lefty). No one should accept these type of mistakes on a new ball purchase to just be fixed by plugging.

Now if you refused to throw the ball because the thumb was too tight and kept having us sand on it until you dropped the ball we might balk at that, we would probably slug or use an insert to fix it (free) but you will try the ball when we think the thumb is right even if you still think it is too tight.

Now a drilling on a ball that doesn’t seem to work or the wrong ball choice is dicey. We seek input into the process. Balls that would seem to fit the bowlers need are recommended but it is the bowlers choice from that group. Then we recommend certain drillings. Most the time they work but occasionally a bowlers style just doesn’t match up. We will adjust the coverstock free (for balls purchased at our shop this service is always free as long as you own the ball) but unfortunately there is a buyers risk of not getting the reaction they wanted.  
Title: Re: driller screwed up ball, what to do
Post by: JOE FALCO on October 01, 2003, 10:09:35 AM
Mr Chee .. I think an UNSATISFIED bowler should get the ball plugged and redrilled free    (up to 30 days from the day he walked out of the shop). I had a situation like that .. I'd like to tell it:

Moved to NC and made contact with the nearest Pro shop. Bought a ball, he drilled it and I was fairly satisfied with it. Shortly after that I got involved with AZO products. Was lured by their TWO PIN approach. Ordered one of their balls ON LINE and brought it to the PRO for drilling.

When I went to pick up the ball he had the THUMB HOLE in one of the PINS. When I pointed it out to him (when picking up the ball) he said THAT'S NOT UNUSUAL .. when I tried the ball out (when I picked the ball up) and complained that the ball went STRAIGHT AS AN ARROW .. he said maybe it needs a weight hole!

Needless to say he was DOING NOTHING for me! The Ball was USELESS! Naturally he NEVER got any more of my business .. and I've bought a ball a month since!

Wish you luck with your PROBLEM!


NOTE: THIS PRO IS STILL IN BUSINESS!
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Hit them light and watch them fight
      J O E - F A L C O

Edited on 10/1/2003 10:21 AM
Title: Re: driller screwed up ball, what to do
Post by: Brickguy221 on October 01, 2003, 10:26:27 AM
Joe, go back and read Magic Carper's comments. If I read him right, he says and I agree that if the ball is purchased at the pro shop, then the pro shop should replace it, but if he bought the ball elswhere and brought the blank in to be drilled and it is drilled wrong, then that is the bowlers problem because he didn't buy the ball at that pro shop.





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In the old days, they used axes to chop up wood...Nowadays, they use "BUZZSAWS".
Title: Re: driller screwed up ball, what to do
Post by: TyLytle on October 01, 2003, 10:55:49 AM
I really don't see a difference between buying a ball at the pro shop or bringing in a blank. If the driller screwed up he screwed up.
I have been in the service industry of years. It was a different type but service all the same. If I worked on someones new A/C and damaged it I would be liable to replace it even if I didn't sell it to them. Luckily I have never had to do so. But I take the time to make sure I am doing a quality job.

Drillers are providing a service. If they screw it up, they should make it right and not Band-Aid it.

Ty
Title: Re: driller screwed up ball, what to do
Post by: JOE FALCO on October 01, 2003, 11:11:08 AM
Hey BRICKGUY .. I buy brick and go to a builder and have him build me a house .. a wind blows and kNOCKS THE HOUSE DOWN .. do I go back to the guy I bought bricks from? or to the builder?

There was nothing wrong with the ball I bought .. where I buy it is my decision .. in good faith I contracted (my own word) the PRO to drill .. he left the ball USELESS .. he took the $55 for the drilling! What responsibility does he have for HIS work? You would like me to believe .. NONE! .. guess that's a great business to be in!

AGREE WITH TYLYTLE!

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Hit them light and watch them fight
      J O E - F A L C O

Edited on 10/1/2003 11:21 AM

Edited on 10/1/2003 11:22 AM
Title: Re: driller screwed up ball, what to do
Post by: TyLytle on October 01, 2003, 11:20:13 AM
What I have found with drillers is that most people don't know the in and outs of drilling. So this leaves a huge hole for the drillers to try and BS their way around it. They get paid at least once and usually twice. The people need to be better informed on drilling to stop alot of this. I know my lack of knowledge has hit my check book more than once.

Ty
Title: Re: driller screwed up ball, what to do
Post by: 9andaWiggle on October 01, 2003, 11:22:10 AM
Donate the ball to the essay contest and start all over with a new one -- and go find a decent driller.  The guy I go to would take responsibility if it was his messup and make it right with a new ball.  At the very least he would plug it and there would be zero charge for the drilling (I'd still have to buy the inserts and slug though).


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9-

Why, WHY won't the last one just fall??  It's WIGGLING for cryin' out loud!!
Title: Re: driller screwed up ball, what to do
Post by: Pinbuster on October 01, 2003, 11:26:33 AM
The problem comes into often the blank is the wrong ball for the bowler, wrong ball for the condition, wrong weights (ball to heavy or light), bad pin (1” pins or 6” pins) for the drilling needed, or some combination of the above.

Far too often the pro’s hands are tied by what is brought in.

I’ve seen little old ladies come in with 16lb hook monsters that roll out at the arrows. I’ve seen 6’ 5” 250lb bowlers bring in 12lb plastic balls that they throw 25 mph.

It still depends on what and how it was screwed up.
Title: Re: driller screwed up ball, what to do
Post by: T-GOD on October 01, 2003, 11:27:59 AM
I would say that if the driller can fix it using a thumb slug, then that would be acceptable, as long as he doesn't charge you for the slug. If he needs to plug the ball, he should either give you a discount on the ball, or drill you another new ball.

He should definitely not be charging you for extra work that he must do because he screwed up..!!

If he's charging you for extra work or plugging your new ball and charging you the new ball price, I would think he won't last in business very long, unless he's the only game in town. =:^D
Title: Re: driller screwed up ball, what to do
Post by: JOE FALCO on October 01, 2003, 11:30:24 AM
Wouldn't give the MESSED UP BALL to my worse enemy .. 2 months after the drilling .. it was in the garbage .. Used it ONE NIGHT FOR 4 FRAMES!
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Hit them light and watch them fight
      J O E - F A L C O
Title: Re: driller screwed up ball, what to do
Post by: Wilbert on October 01, 2003, 11:32:08 AM
If the thumb was drilled such that it can not be fixed with a slug, the ball need to be replaced.  For example, missing the span by an inch.  

A drill pattern that does not work for a bowler does not warrant a new ball.  The exception is drilling a ball RH for a LH bowler.  Also, the pattern has to be reasonable for what the bowler wants.  If the bowler wants the ball to go long, the pin should not be close to the axis.
Title: Re: driller screwed up ball, what to do
Post by: thirtyclean on October 01, 2003, 11:57:55 AM
In the shop I work in, we will plug the ball and
due all work necessary to satisfy the customer. Most
of the times it can be as little as surface adjustments,
or changing pitches. One thing about the new ball sales
that irk me is the guy who comes in off the street that
thinks that a new "hooking monster" is going to make him
a better bowler. I guy just bought a super freak from us
that he says the ball does not do anything. I told him
to bring the ball back and we can watch him throw it. His
comment was "I expect more from a $200 bowling ball" not
knowing that he can have major flaws in his game that a "$500"
bowling ball will cure ! Oh well, you have to put up with these
types !

Thirtyclean
Title: Re: driller screwed up ball, what to do
Post by: PGdragon on October 01, 2003, 12:12:50 PM
Did you pay cash? If you did maybe next time consider using a credit card. With the credit card you can always complain to your card company and have them withold payment until the shop makes good on the complaint. If the shop doesn't, you loses nothing 'cause the card company won't honor the charge. The shop is left to try can get payment through the courts, or hold the ball hostage until you pay up. The shop won't go to court, because then the word is out and becomes a matter of public record. The shop holds the ball.. you don't want that ball anyway.. the shop loses. Best thing to do is like everyone says... find a reputable shop and driller. Word of mouth is the best resource.

Title: Re: driller screwed up ball, what to do
Post by: 9andaWiggle on October 01, 2003, 12:54:16 PM
quote:
For example if you are having tee shirts screen printed and you are providing the shirts (not buying them from the screen printer) then you can expect up to 10% of those shirts to get messed up. The Printer is not obligated to replace them. Now many would depending on the situation.
"Contract" ball drilling should be the same. You provide the blank and the driller makes a mistake it's still your blank. If you buy the ball from the driller then he makes some margin on that and can afford to replace the ball if he screws up. There should be a sign posted ether way.


I really have to disagree here...  If I bring a ball in to a pro shop, he is charging me $X.00 to drill it.  He is providing me a service, and I am paying for his expertise and equipment to perform that service.  In my opinion, he should be held accountable just the same as any other service.  If you pay someone to clean your carpets, change your oil, paint your house, etc.. and they mess something up, you would naturally expect them to be liable for their mistakes right?  That's my opinion.  A new ball may not be in order, but the driller should do whatever he can to rectify the situation - at no additional cost to the customer.  If that means purchasing a new ball, then so be it.  But honestly, I can't imagine an experienced driller messing a ball up so badly that a simple thumb plug and redrill couldn't fix it.

(PS.  I'm talking fitting of the ball here.  Layouts are another thing - lots of gray areas there as to how much the bowler knows and how much time the driller spent understanding their style and needs.)

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9-

Why, WHY won't the last one just fall??  It's WIGGLING for cryin' out loud!!
Title: Re: driller screwed up ball, what to do
Post by: mumzie on October 01, 2003, 02:36:59 PM
I would like to go one step further.
If the screw up was from negligence or error on the shop operators part, he should replace the ball (unless a slug would be acceptable to the customer) - at which point the drilling should be discounted, or at least no charge for the slug).
BUT - if the shop operator refused to make it right ON HIS ERROR, I would not only refuse to do business with him in the future, but I'd make sure and tell everyone about it!!!
Two related stories:
1. Several years ago my coach suggested going less reverse in my thumb to get me out of the ball quicker. I asked my pro shop guy to make the change on one ball. He refused. "I measured your hand and drilled that ball the way that is right for you. I will not change it just because some coach thinks he can fix something that way."
I have not been back since. I went to the guy I'm still using - he changed the pitch in one ball as I asked, and earned all my business since.
2. A friend of mine - a pretty decent bowler - went into a local pro shop a couple of weeks ago. He asked for an aggressive ball from one manufacturer. the guy drilled up another brand and type of ball. My friend felt obligated to pay for it - used it for less than 1 game, and sold the ball to me, for a significant loss. I maintain that he shouldn't have originally paid for the ball, and walked if the shop owner didn't make it right.
BTW - that's NOT the shop I use. I sent my friend to my guy.
Title: Re: driller screwed up ball, what to do
Post by: Doc Hollywood on October 01, 2003, 05:10:50 PM
I saw the job the driller did on this ball and he FUBAR'd this one.

The bevel job was so bad and pchee had so much tape in the hole it made the ball weigh illegally.

I have since replugged the ball and told him that the driller better get it right this time.  

Measure twice drill once and get the right size drill.


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Doc
Owner and Inventor of
DOC'S MAGIC BOWLING BALL ELIXIR
For more information click on the link below
http://home.comcast.net/~docsmagic/
or message me at:
http://Doc65@aol.com
Title: Re: driller screwed up ball, what to do
Post by: CRSmith on October 01, 2003, 10:40:49 PM
I feel that since he screwed it up, he should replace it to your satisfaction. If he doesn't, kick his ass.
Title: Re: driller screwed up ball, what to do
Post by: pchee2 on October 02, 2003, 03:52:39 AM
Ball could not be fixed with just a slug.  Span was way wrong.  So it had to be plugged.  I don't see why if this is a blank bought elsewhere that driller should not be responsible.  He is providing a service.  If he accepts ball to be drilled then he also accepts any accompanying mess ups that are his fault.  I understand that if ball was defected from the factory that he would not be responsible, but this was a service and if his services are faulty then he should own up to it.  Remember, driller does not have to drill ball he can refuse.  But if he choses to drill then he should be held accountable absent any disclaimer.

What's so wrong in having him get me a new ball and giving him this drilled one?  Heck I'm the one that is going to have to wait a few days or so just to get new ball in and drilled.  So ontop of being charged for drilling and/or accepting a ball that has been plugged, if I do get a new ball in exchange for this drilled one I have to pay for his mistake with a delay in getting what I ask for too?  Doesn't sound right to me.  

Problem is that I see most pro shops as places that will do anything to make a buck even if its at thier customer's expense.





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pchee2<~~~strokin the ball with cranker revs and spraying the lanes for an average of a buck 62.  This guy is full of STUFF!
Title: Re: driller screwed up ball, what to do
Post by: JOE FALCO on October 02, 2003, 09:21:08 PM
MR CHEE .. As usually .. I AGREE WITH YOU 100%
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Hit them light and watch them fight
      J O E - F A L C O