I think the head supervisor of a location, his attitude, his treatment of employees, attitude and type of employees etc. whether it be UPS or Fed-Ex, has a lot to do with it. If the location has a "don't give a damn" boss, the attitude of employees will be likewise. If the location has a boss that cares about the customers and timely shipments, then the employees will be likewise, regardless of which company.
For example, I have 2 UPS places (not out-lets but geuine UPS stores) with each being 4 miles from my house. One is easy to get to and it is bad and it's employees throw things around like they don't give a damn. Things take 2 days longer there than the other one which takes more time to get to because of traffic.
Then there is Fed-Ex. When I lived north of Edmond before moving 2 1/2 years ago, the Fed-Ex office there was so nice and helpful. After I moved to west OKC, I went to the Fed-Ex office here one time and I haven't been back since as the employees there were not helpful at all with a don't give a damn attitude.
The same thing exists in other businesses. For example, when I lived at Edmjond, the Home Depot store there was the worse I have ever seen in any business with terrible help for a customer when needed, terrible employee attitudes, and etc. The Lowes store there was one of the greatest stores a person would ever like to shop at. The great help from employees and their friendliness and attitudes was second to none. I shopped Lowes all the time and swore I would never shop Home Depot again.
Then when we moved to west OKC 2 1/2 years ago, there was a Home Depot only 5 minutes and 2 miles from my house and the closest Lowes store was 10 miles and 20 minutes. Well, I decided to try this store one time and the first time I went to this Home Depot store, the Employees were so nice and helpful, that if I didn't know better, I would have swore I was at Lowes in Edmond, so I now shop this Home Depot, but will still enver go back to the one in Edmond.
Sorry for such a long post, but I was just trying to show that I think it all ahs to do with the type of head boss at each location, regardless of what company.
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