Even when they get it 100% correct Buddies, like many other online distributors, often drop ship. So your ball may be shipped from one location while the shoes and bag may ship from another location.
When I order from Buddies, it seems like tape, polish, abralon pads, and such arrives first, balls next, bags last. I've never had a problem getting help from them when needed. Indeed, they've often been proactive with my orders, calling me when they didn't want to assume to know my preferences when an order couldn't be filled.
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J.J. "Waterola Kid" Anderson - "Better than Jello" - Kill the back row