Those of you who are not in the pro shop business are forgetting 1 important factor here. In fact I have not seen this issue addressed EVER when this topic comes up....
You all say that the pro shop owner should be just as happy to drill a ball for the customer who buys the ball off the net.
SO the pro shop takes the time to take the measurements, lays the ball out the way the customer wants it, puts the holes in the ball and the customer says it fits fine and it's what he wanted.
What happens when the ball does not work for the bowler?
If the bowler buys the ball in my shop he gets it fixed (surface tweaked or polished as needed) until the ball works right for him. If the reason the ball doesn't work is my fault I give them a new ball with a new layout.
If the customer brings the ball in and has me drill it, he does not get this performance guarantee. So he comes back, says the ball doesn't work right, I say "sorry, you did not buy the ball here so I cannot do anything for you in terms of the ball being defective or whatever." Now the customer complains that you refuse to help him and leaves the pro shop screaming to everyone that is within earshot that the pro shop guy is a douchebag and won't stand behind the product.
Now the pro shop is the bad guy and there's a ton of negative publicity being spewn everywhere. It doesn't matter that you tell him you'd replace the ball for free IF HE HAD BOUGHT IT FROM YOU....in his eyes you screwed him because he DIDN'T buy the ball from you. He thinks you did it on purpose.
Now what? The pro shop now has an upset customer and what to do? Give him his money back? I don't think so...the pro shop guy was paid to layout and drill a bowling ball that the customer bought thinking it would work for him....you did what was asked of you but you are still a horses butt. Now the shop's reputation is in question.
Personally I have the customer sign the drill sheet stating that they bought the ball elsewhere, want me to drill it and they understand that once it leaves my hands , it's all theirs. But it doesn't matter...they will still badmouth you to the end of time if the ball doesn't do exactly what they want.
I sell the ball and the service I feel BOUND to make it right...if they don't allow me to buy the ball for them (and increase my sales with my distributor so I may be able to get better price in the future possibly) am I still bound to make it right? or is it the customers problem at that point?
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Sorry for the long post but it needs to be addressed....
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
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