We have 3 centers in town that just sold to Bowlero. My initial reaction to the news of the sale was negative based on the stories told here and elsewhere.
I typically only see West Acres, but so far it has been pretty good. They brought in several pallets of new equipment to rebuild the snack bar with more to come in other areas.
We're friends with several employees and most were reluctant at best when the news of the sale broke. Most are warming to them now. Lots of employees were worried because they didn't know how to do their job with the new equipment. They've been told that trainers will be there for 4 weeks. I was there last night to bowl after leagues and there were at least 5 corporate trainers there. Things were a little slow but that's to be expected since they had to look me up to verify I was a league bowler since I have not been to league yet to receive my Bowlero card since they took over.
West Acres has a heavy league base. So much so that some of the corporate people were shocked by the numbers. So far, they want to keep that base intact.
I'm a little worried about pricing as I don't know what to expect yet. I'm not a drinker but there were some complaints during the first league night about booze prices. I hear there will be nightly specials so maybe that will help. I don't know if it's just a Bowlero thing or if previous owners just hadn't raised prices because of the impending sale. Inflation is hammering all goods right now so it's likely previous owners were going to raise prices anyway.
I'll give them a chance for now since this is the closest to my house and we know so many of the staff. I'm lucky enough to have a good alternative if this doesn't work out though.
This sounds like it is more in line with the pivot that Bowlero is doing with trying to lure the league bowlers back. They know that they need to go out of their way to get them back, especially with the announcement of their certification program. I'd even say doubly so for where you are; Wichita is a huge bowling town, especially with having the Shockers there. I could see the same happening in Lincoln, Smyrna, St. Louis, and other cities where there's a huge community or even a collegiate team there. I don't see that being a problem, as they are now finally trying to put forth the effort...
The problem I see is where the damage has already been done. Those that are all for this program could view those bowlers as "salty" because they got burned by it, but they are justified in their saltiness, as that damage has been done, and they now fall into the category of "once bitten, twice shy". Those are the ones that Bowlero needs to seriously work on to regain their trust, because that trust needs to be seriously rebuilt.
BL.