BallReviews
General Category => Miscellaneous => Topic started by: billdozer on December 01, 2015, 06:39:09 AM
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Have any of you guys attempted to purchase a ball ever...or anything for that matter on the internet, and the website changed and upped the price of an item?
I understand the website can do as they please.. However...I feel even after a customer service rep was contacted I should have gotten the price as advertised.
*It was in my cart for probably 5 min while I continued to shop*
What do u think? Needless to say I never really did business with them before..and I certainly won't be in the future.
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No. I think if that happed to me I would have spoke to a manager. Then if no satisfaction, I would cancel my order.
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No.....that never happened to me, but if it did I would cancel the order. And not do any further business with that company.
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They didn't get my money.
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The countdown clock said 7 hours left too ha-ha. Jerks
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I had a similar instance. I will not do business with them again. I wonder if it's the same place? I will PM you.
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What Internet Site was it?
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Not a good one to say the least. They advertise as such. There's a reason why GREAT sites like buddies, bowlerX, bowlingball.com, bowlersdeals do business.
The rest got silly fees, sales that aren't sales...etc
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A few days ago I was placing an order online for an item indicated as "in stock, ready to ship." In the 60 seconds it took me to add it to the cart and initiate checkout, the item came up as "out of stock" with an estimated ship date 2 weeks out. I did not order.
I have also had instances where items have changed price in the cart, and my decision to order is based on how much of a difference in price and/or how bad I really want the item. If the item only changes by a few dollars I usually go ahead and order.
I work in an industry where prices on items can change a few times a day so it does not surprise me all that much to see prices change in an online cart. We do our best to honor previous price quotes in all instances of a price change, however sometimes it just isn't possible.
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A few days ago I was placing an order online for an item indicated as "in stock, ready to ship." In the 60 seconds it took me to add it to the cart and initiate checkout, the item came up as "out of stock" with an estimated ship date 2 weeks out. I did not order.
I have also had instances where items have changed price in the cart, and my decision to order is based on how much of a difference in price and/or how bad I really want the item. If the item only changes by a few dollars I usually go ahead and order.
I work in an industry where prices on items can change a few times a day so it does not surprise me all that much to see prices change in an online cart. We do our best to honor previous price quotes in all instances of a price change, however sometimes it just isn't possible.
So send it to me a month late. I don't care. Think it should have been rectified, they take that chance when you post a price.
And I'm am absolutley not sorry to say, I work in an Industry where we make things right and take care of our customers. A customer experience matters, and if I have to take a loss on something to make them happy..I do it. Especially if they give me a chance to when in 100% makes sense!
In my industry my customer has 100's of places to shop...not like 10 online shops...and a local Pro Shop Shop! It's all about peice of mind in my world, sorry that I'm not sorry! I'm pissed.
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I can understand from a retailer's point of view. Prices may change during the course of the day for whatever reason they deem. Putting an item in your cart is not the same as paying for it. The transaction if finalized when you pay. Not saying this is the same, but imagine holding items in your cart for an extended period of time. Prices change. Unfortunately it happened during you shopping time.
Out of curiosity to others who have posted, what industry has prices change multiple times a day? The only one I have dealt with (with negative experience) is apartment rentals. If an apartment has 10 vacancies, there is a price set up to fill one unit. Once a unit is rented (contract signed) the price on the other 9 will go up. Even as you are waiting to fill out your paper work for the next one.
Good ol' supply and demand. Gotta love it.
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you still have not told us the internet site!
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you still have not told us the internet site!
I wouldn't list the site here. One person's dislike for a website is his business. I realize this is what online review sites do, but let the business try to fix their issues. May not make it right in billdozer's eyes, but maybe they take this as a way to improve.
Besides, it has been shown by others that stuff like this happens. I will take this example as a learning experience and make sure I review all prices in the cart to make sure they represent what I think I should be paying.
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I want to know the site so I don't go to it. If they are a real company they should follow sites like this and tell people why they do what they do.
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Prices can change multiple times per day in the Information Technology industry. When products are being sourced across multiple vendors, if the lowest cost vendor runs out, then you may have to source from an alternate vendor that has higher pricing than the original vendor. If the product was sold with enough profit margin to offset the price increase then the original sale price can be honored. If the alternate vendor is significantly higher, then selling at a loss may not be an option depending on the extent of the loss.
This is where customer loyalty comes in to play. Selling at a small loss to a loyal, repeat customer is way different than selling at a loss to a customer that has no order history or only purchases once or twice per year. You can't rely on repeat business from those customers to make up the loss.
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I can understand from a retailer's point of view. Prices may change during the course of the day for whatever reason they deem. Putting an item in your cart is not the same as paying for it. The transaction if finalized when you pay. Not saying this is the same, but imagine holding items in your cart for an extended period of time. Prices change. Unfortunately it happened during you shopping time.
Out of curiosity to others who have posted, what industry has prices change multiple times a day? The only one I have dealt with (with negative experience) is apartment rentals. If an apartment has 10 vacancies, there is a price set up to fill one unit. Once a unit is rented (contract signed) the price on the other 9 will go up. Even as you are waiting to fill out your paper work for the next one.
Good ol' supply and demand. Gotta love it.
I disagree. Once it's in the cart, it's in the cart as advertised & priced. Supply & demand is determined before it's put up for sale or at least before someone places it in their cart... Not after.
I've seen gas prices change more than once in a day. But the price to be paid is known at pump BEFORE it's pumped not at the end of the transaction.
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@Billdozer.
I have only ordered a few balls online. Buddies usually has the same price as my local pro shop. Never any issues.
I thought once you had it in your cart, the price couldn't change. Silly me.
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Please for all of our sakes tell us the name of the online store that did this to you? also do you order small items from Buddies? I see they charge shipping rates like UPS, etc.
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I did remember a time that I was reserving an airline ticket. From the time I found the correct departing time and date, then filled out all of my info (name,address,etc) then clicked the charge to card button. The site stopped the sale because the airfare price changed to a higher cost. I had to start over for that price, if I wanted it.
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Please for all of our sakes tell us the name of the online store that did this to you? also do you order small items from Buddies? I see they charge shipping rates like UPS, etc.
I order small items from Buddies. I usually wait until I need $50 worth of stuff so shipping is free.
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I disagree. Once it's in the cart, it's in the cart as advertised & priced. Supply & demand is determined before it's put up for sale or at least before someone places it in their cart... Not after.
I've seen gas prices change more than once in a day. But the price to be paid is known at pump BEFORE it's pumped not at the end of the transaction.
All sites have different policies, usually outlined in their Terms and Conditions. For example, one bowling equipment site clearly states that placing an order does not constitute an agreement to sell, and they reserve the right to cancel any order for any reason. The same site also says they are not responsible for pricing errors and are not obligated to honor any price on any order. It is important to review the T's and C's of the various sites, and also to make sure that deals that seem too good to be true are actually legitimate.
One time at work, we received notice of an amazing deal from a long-standing vendor for a printer. Several of us ordered printers for ourselves. The vendor immediately canceled our orders stating the price was erroneous. Fortunately, none of our actual end user customers ordered the printer from us as well.
My co-worker had an event at a gas station a few years ago where she pulled up to get gas, and the price was posted as $3.15. She got out to start filling up, and the gas station attendant came over the loud speaker telling all customers to wait a few moments while the pumps were reset to the new price of $3.22. They re-priced the pumps and the digital sign out front and then gave everyone the go ahead to resume gas purchases.
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I put an item, a sweatshirt, into the shopping car on Amazon at $10.99, along with a couple other items. A couple hours later I got an email saying it had risen to $14.00, so I immediately went back and took it out, hoping maybe they would change it back, but they didn't.
I ended up buying a similar item from local Costco, instead.
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I don't need to bash any particular site.
It's not one of the better managed popular sites.
It's not buddies, bowlers mart, bowlers deals, BOWLER x...
It's one that marks up stuff and charges handling fees on top of it ha-ha. They actually had a good deal and I was going to give em my business..so much for that.
The above listed are the 5 I shop at, and will continue to shop at.
I assure my story is true. Customer service emailed me today about the issue a 2nd time. "So-sorry"...it's a sellers market I guess.
Oh well :) life goes on!
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I disagree. Once it's in the cart, it's in the cart as advertised & priced. Supply & demand is determined before it's put up for sale or at least before someone places it in their cart... Not after.
I've seen gas prices change more than once in a day. But the price to be paid is known at pump BEFORE it's pumped not at the end of the transaction.
All sites have different policies, usually outlined in their Terms and Conditions. For example, one bowling equipment site clearly states that placing an order does not constitute an agreement to sell, and they reserve the right to cancel any order for any reason. The same site also says they are not responsible for pricing errors and are not obligated to honor any price on any order. It is important to review the T's and C's of the various sites, and also to make sure that deals that seem too good to be true are actually legitimate.
One time at work, we received notice of an amazing deal from a long-standing vendor for a printer. Several of us ordered printers for ourselves. The vendor immediately canceled our orders stating the price was erroneous. Fortunately, none of our actual end user customers ordered the printer from us as well.
My co-worker had an event at a gas station a few years ago where she pulled up to get gas, and the price was posted as $3.15. She got out to start filling up, and the gas station attendant came over the loud speaker telling all customers to wait a few moments while the pumps were reset to the new price of $3.22. They re-priced the pumps and the digital sign out front and then gave everyone the go ahead to resume gas purchases.
I should have prefaced by saying "Should be once it's in the cart..."
To me it's just the way business "should be" conducted... I would never buy from a store, on-line or brick & mortar, who did that to me... changed the price once I picked it off the shelf or placed it in a cyber shopping cart... Again, I believe price changes should be made advertised as the supply price is changed for the new stock, not once someone decides to buy it & especially not stock that was already purchased by seller at a previous lower price... That smells of rotten business. Now if it was an obvious Oops on the sellers part by leaving a zero off like say a ball that all other shops are priced at $135.00 & it was accidentally marked as $13.50, then I see a legit reason for the seller to pull back & say wait a minute that's not the real price...
I don't even like gas stations changing price on gas that's already in their underground tanks. It should be changed once that tank is refilled by the supplier.
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I should have prefaced by saying "Should be once it's in the cart..."
To me it's just the way business "should be" conducted... I would never buy from a store, on-line or brick & mortar, who did that to me... changed the price once I picked it off the shelf or placed it in a cyber shopping cart... Again, I believe price changes should be made advertised as the supply price is changed for the new stock, not once someone decides to buy it & especially not stock that was already purchased by seller at a previous lower price... That smells of rotten business. Now if it was an obvious Oops on the sellers part by leaving a zero off like say a ball that all other shops are priced at $135.00 & it was accidentally marked as $13.50, then I see a legit reason for the seller to pull back & say wait a minute that's not the real price...
I don't even like gas stations changing price on gas that's already in their underground tanks. It should be changed once that tank is refilled by the supplier.
I agree that prices shouldn't change from what is posted/advertised, however it happens all the time whether online or at brick and mortar retailers. Stores such as Target and Walmart sell several thousand products in their stores, so it isn't surprising when the price on the shelf doesn't match what comes up at the checkout. They will usually honor the posted price if you call them out on it. Some supermarkets locally here will actually refund you double the difference of a mispriced item and give you another of the same item for free if you catch them in a mistake.
Having also worked on the other side of the fence, I have gained an appreciation for pricing challenges faced by companies and fully understand circumstances in which pricing errors or even price quotes simply cannot be honored due to the potential for significant loss. The pricing at our company is real-time based on current supplier pricing, however that does not prevent issues. If the pricing data supplied by the supplier is wrong, then we have an issue. If we sell based on the incorrect price, and go back to the supplier to get them to honor it, they may say "no" which then puts us in a tough spot with our customer. We either take the loss, take reduced profit, find another distributor with stock and negotiate with them to sell to us at the same pricing as the original supplier, propose an alternative product that we can sell at the same price, or ultimately cancel the order and apologize to the customer for an error that really wasn't our fault in the first place.
I would love to get an understanding of the pricing parameters in which the bowling equipment industry operates as it relates to the distribution channel, profit margins, shipping and delivery, direct vs. indirect distribution, etc.