On Wednesday before I went to watch the qualifying at the PWBA U.S. Open, I stopped in at my regular pro shop to pick up a new Inferno.  They had found one with all the specs I wanted, and I had given the proprietor my drilling plan in an email.  He was on the way to the U.S. Open himself, so he wasn't in the shop when I got the call from one of his guys that my ball was in.  We reviewed my drilling instructions and I told him to go ahead and drill the ball, and I'd pick it up in a few hours.  

When I got there he had it drilled, but it didn't look right to me.  He told me that the CG was mismarked on the ball, and that it actually was as I specified.  I was dubious, but I wanted to get over to the U.S. Open.  When I finally checked the ball myself at home yesterday, sure enough it was not only not as I had specified, it was off by quite a bit.  Last night (late), I emailed the proprietor about it and he had responded by this morning and said to come in after I got off work today and he'd take care of it.  When I got there today, he already had another ball laid out for me and we reviewed it before drilling it.  There was never even any question of plugging and redrilling the other ball.  Besides that, he told me to keep the first one and test it out for a few weeks.  He said if I didn't like it, I could just bring it back and they would plug it and sell it as used in the shop.  He said if I liked both, I could have the original one for shop cost and we'd just settle it up later.

It was unfortunate that the error was made, but we figured out what had happened and the young guy at the pro shop had a valuable learning experience.  

This is the way a business should be run.  Besides making this situation right for me, he gives me such good prices on equipment and drillings that I would gain nothing by shopping around on the Internet.

I want to give credit where it is due and tell everybody that this proprietor is Mark Robey and his Bowler's Aid Pro Shop is in Skore Lanes in Taylor MI.  I unconditionally recommend this establishment to everybody.

Shiv
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Listening to the monotonous staccato of rain on my desk top

Thats awsome customer service Da Shiv,  I have a pro shop guy like that.  I recommened him to everyone.  He has more then enough business cause everyone does word of mouth sales.
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What a tenpin??  Where's the messengers?

if there are any of you near the kansas city metro area you owe it to yourself to see bill smith at ams bowling supplies and trophies---best service around.

Well, it sounds like I should give this pro shop a visit considering that I only live a few miles from his shop (I live in Dearborn Heights).  I'll probably end up going this week or the next.  My brother needs to get a ball, so maybe I'll send him.
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"Every frame is the beer frame!" ~ My friend.

Doug has done right by me time and time again, and I will continue to use him as my primary source for bowling needs. Can help with all your bowling needs, and can drill, and do any layouts you require...





 Typh