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Author Topic: Warranty Question  (Read 2346 times)

ccrider

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Warranty Question
« on: January 21, 2014, 01:51:03 PM »
Ball cracked from the switch grip toward the center of the fingers. Never had this problem before. Sent picture to the company I purchased it from and they told me to ship the ball back and they would send me another ball.

I have to shipped the cracked ball to California to get it replaced. Thought this somewhat bizarre. Shipping cost about 26 bucks. It would make more sense if they said pay us 26 bucks and we will replace it.

Just curious as to whether this is standard. And yes, I know that the manufacturers say that grips or slugs void the warranty.
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SVstar34

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Re: Warranty Question
« Reply #1 on: January 21, 2014, 01:54:21 PM »
what company? you're saying California so i'm expecting Lane Masters
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ccrider

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Re: Warranty Question
« Reply #2 on: January 21, 2014, 01:59:03 PM »
Not really trying to flame the company.

I purchased the ball from Bowler's Paradise. It is a Storm Marvel Pearl.

I purchased it about  months ago along with a Lights Out.
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SVstar34

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Re: Warranty Question
« Reply #3 on: January 21, 2014, 02:02:42 PM »
oh ok. I think it's been a common practice of shipping the defective ball back. I could be wrong though as I've never had anything like that happen to me yet. *knocks on wood*
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itsallaboutme

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Re: Warranty Question
« Reply #4 on: January 21, 2014, 02:29:57 PM »
Ball has to be sent back to distributor for BP to receive credit for the ball.  Distributor gets credit from the manufacturer. 
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JOE FALCO

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Re: Warranty Question
« Reply #5 on: January 21, 2014, 03:19:38 PM »
I've had CRACKED balls in the past .. dealing with the manufacturer .. pictures were enough to satisfy any questions!
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kidlost2000

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Re: Warranty Question
« Reply #6 on: January 21, 2014, 03:50:27 PM »
Varies. As mention some have you send it back some do not. Sending it back is a good idea because it keeps people honest from giving it to someone else to do the same thing later. $26 for a replacement is a fair deal to me.
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…… you can't  add a physics term to a bowling term and expect it to mean something.

ccrider

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Re: Warranty Question
« Reply #7 on: January 21, 2014, 04:12:46 PM »
Thanks for the replies. Again, I was not complaining, just wanted to know if this was normal practice.
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Elimeno Pee

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Re: Warranty Question
« Reply #8 on: January 21, 2014, 04:27:42 PM »
Quote from: JOE FALCO on January 21, 2014, 03:19:38 PM
I've had CRACKED balls in the past ..!

I really hate when that happens.
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JOE FALCO

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Re: Warranty Question
« Reply #9 on: January 21, 2014, 04:43:23 PM »
Quote from: ccrider on January 21, 2014, 01:51:03 PM
Ball cracked from

Same problem I guess!
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storm making it rain

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Re: Warranty Question
« Reply #10 on: January 21, 2014, 04:46:46 PM »
Last time this happened to me, preface by saying i dealt directly with Storm as it was a VIP ball they shipped me. They had me send pictures of the ball, then scratch the serial number off and send them a picture of that also. This way no one else could try to claim it as well. I'm assuming they log the serial number somewhere just in case a dishonest person tried to reclaim it again.
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ccrider

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Re: Warranty Question
« Reply #11 on: January 21, 2014, 04:53:07 PM »
I just talked to Mike at Storm. Very nice guy.  He told me the same thing. He said Bowlers Paradise could process the claim based on the photos. He told me to have BP call them if there were any questions.

I just sent Bowlers Paradise an email and more photos with my business card stuck into the crack and ask that they process the claim based on the photos.

We will see what they say.
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ccrider

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Re: Warranty Question
« Reply #12 on: January 21, 2014, 05:22:53 PM »
Here is BP's reply. Evidently, they were unaware that Storm was no longer requiring return of the ball:

Hi Charles,

Thanks for the email with that information regarding your bowling ball.  Per my manger we would need an email from Mike, or some one at Storm, authorizing the use of pictures alone for a warranty claim.  We will need to pass this along to our distributor as well so they are aware of how Storm is handling situations like this to make sure they have no issue replacing the ball without having it back to send to Storm.


You can have Mike email me with the authorization for this route in replacing the ball.

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