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Author Topic: Proprietor conflict what would you do?  (Read 910 times)

mumzie

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Proprietor conflict what would you do?
« on: March 21, 2005, 04:18:32 PM »
I have a bit of a problem with the proprietor of my "home" house. This house has been like my second home for the last 7 years. I use their pro shop exclusively, bowl 2 leagues a week, practice there (usually at little or no charge), and bring them tournaments and tons of open play.

Two years ago, the guy who had been the manager there for 13 years bought the place. He immediately replaced the worn out pinsetters with "new" ones, and did a massive cosmetic remodel. He did a serious extensive resurface, and also installed new scorers and ball returns.

The installed pinsetters have never been quite right. They certainly are better than the ones before, but not right. Last week, for example, during the scratch league, on our pair, one or the other of the lanes was dropping one or more pins EVERY frame, and we had at least 10-12 trouble calls. I expressed my disgust - unfortunately to one of the employees.

I've mentioned on here before that I wasn't going to bowl the scratch league next year in this house. It's full of prima donnas kicking the ball returns, letting loose with F bombs constantly, and no enforcement from the league officers. I, as a lowly female team captain, have talked to a few of the offenders, and been laughed off. A couple of the guys on the league (including the sgt at arms - another employee) taunted and teased a guy so bad one night he ended up hiding in a cabinet to get away from them. That's the kind of behavior that's been happening.

Also, I've had several scratch bowlers who don't bowl that league ask me about it, telling me they've heard it's gotten pretty rough and foul, and that they've heard lots of complaints about the league. I informed the proprietor of this privately a couple of weeks ago.

Last week, during my handicap league, which has gone from 14 teams down to 9 WHILE MERGING WITH ANOTHER LEAGUE IN THE PROCESS, we were asked if we wanted to move to another house and join a 22 team league there. I said yes, and then said that it was breaking my heart to leave my home house, but I didn't feel that I wanted to stay with everything that's been happening.

Anyway - tonight I went down there to practice. Before I could throw a ball, he came down and started yelling at me, accusing me of being the driving force behind the league leaving. I calmly told him that was not the case, that it was "mary". So he then pleaded with me to talk to the league, and convince them to not leave. I interrupted him to let him know that we were, however, one of the teams that was leaving, and why - machines, maintenance, and the fact that the league was dying a slow painful death. I have been doing damage control to the rest of the league all year - "they've had trouble with the lane machine this week" - "they've had the expert mechanic in this week working on that pair", etc, etc...

He then accused me of badmouthing him and the scratch league all over town. When I reminded him of the discussion he and I had a few weeks ago, he said that he didn't believe me - it was all lies. He then asked "how could I do this to him after all he's done for me?"

Mind you - this was in front of all the incoming league members, and my husband, who unwillingly stayed out of it.

The proprietor "reminded me" that he's done a lot for me over the years - which he has - but NOT ONCE have I asked for free bowling, or have I expected it. NOT ONCE have I ever asked for a favor - except for the time I borrowed their shirt catalog, and a couple of times I've made a couple of copies of league sheets. I did ask him a couple of times to sponsor a tournament team, and he did, and in each case but one, he got his money back, even though that wasn't necessarily the agreement in advance - but I did it because I thought it was fair.

I got him calmed down, and he finally agreed that it was my decision to not bowl the scratch league next year, and that if my team wanted to move, he couldn't stop us... I then asked him to come talk to the league this week, and see if he could change some minds. I thought it was worth a try.

Then, it was comical. I went to practice. The scorer on one lane was possessed. Didn't matter what I left - strike, 10 pin, etc - it added a 7-8-9 to the leave. He had to come down and reboot the scorer, then he tried to fix it - the whole time, I was bowling and accomodating his trouble shooting. I hope it brought it home to him that I'm not out to get him - that I truly want him to succeed, but I gave him 1 year on the downhill, and 2 since he renovated, and I don't see things getting noticeably better equipment wise.

Sorry for the rambling post - but what would you do - continue with the plans to move your team on the handicap league, or suck it up and stay there and try to help the guy out??? My hubby is royally upset - I'm not too thrilled myself. I wouldn't be nearly as upset if he had called me into the office to have the talk, but he didn't...


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MSC2471

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Re: Proprietor conflict what would you do?
« Reply #1 on: March 22, 2005, 01:01:03 AM »
Mumzie: I would personally stick by the decision you've made and go where you will be the happiest. I have been a supporter of my "home" house for over 30 years and I was willing to give the latest owner 3 years to see what the house would be in terms of bowlers and service. While cosmetically the house has stayed the same, and the general appearance of the house has been clean, the owner has a tough time gaining new bowlers and/or keeping the ones that are still bowling, probably due to his 'take it or leave' attitude concerning conflict resolution. He came from a candlepin bowling background and was unfamiliar with oiling/stripping lane procedures. The first year we bowled with him as an owner the lanes 90% of the time were very dry, and there would be lane breakdowns every game- pins falling out of racks, balls stuck in ball returns, pins off spot...you name it. The second year he took more of an effort with a lane mechanic to improve the conditions and the overall averages went up a few pins. This year he's been frustrated with the lack of league bowlers (he has 130 total- 6 years ago we had 800) and spends most of his time hiding in his office and/or behind the machines. Averages are down 8 pins overall, he's using the same old oil machine (Century 300 that's at least 16 years old) and in my Tuesday league alone he has lost 6 bowlers due to his attitude.

I use a pro shop in another house that I don't regularly bowl in but I know the owner of that pro shop well (I've bowled with him through the years in my Monday night house). I bowl in another house on Mondays where I feel much more welcome than I do on Tuesdays. So chances are I will bowl in that house next year and I will not return to my Tuesday night house- for the first time in 30 years.

Matt

RevZiLLa

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Re: Proprietor conflict what would you do?
« Reply #2 on: March 22, 2005, 07:54:19 AM »
He thinks you "owe him" and you do not think so. It doesn't matter who's right because neither of you will change your mind.

You've already made a decision for other reasons. Why revisit it?


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Overhand

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Re: Proprietor conflict what would you do?
« Reply #3 on: March 23, 2005, 08:53:14 AM »
mumz...if you ain't happy bowling there, then do go to another house.  It's supposed to be fun, remember?


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Well, there's always the story of the Paladin on his wedding night....
Sayeth his demure young bride, "I offer you my honor."
"I honor your offer," quoth he.
So the motto would be, "Honor, Offer, Honor, Offer," all night long.

mumzie

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Re: Proprietor conflict what would you do?
« Reply #4 on: March 23, 2005, 06:17:34 PM »
I will communicate to the league at the meeting tomorrow to get the expectations in writing...

If it's not too late.

I won't be leaving the house till next season - and, in fact, I'm not even sure I'll still be in the area. I'm looking for a new job, and if it takes me somewhere else, so be it.
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pin-chaser

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Re: Proprietor conflict what would you do?
« Reply #5 on: March 23, 2005, 07:54:51 PM »
Funny how the bowling centers have become completely commited to money and not bowlers. I had 3 kids bowling in youth leagues, I bowled 3 leagues and I exclusively patroned the proshop in the same center. In addition, I volunteered to coach the youth and adults and assisted in the proshop because I loved helping people and making a difference. I basically lived in this center 30+ hours a week. I figured I spent at least $8,000 in that center with no discounts in one year (not including food costs). Not to mention that based on my recommendation others practiced more and spent money in the proshops on equipement. I was considered by many to be one of the elite bowlers in the city. And when I decided to bowl in two other houses the next season for two of the leagues I got the EXACT same thing. "After all we have done for you"... when they should have been saying... "After all I had done for them". I basically told the manger to kiss my backside and all my students followed me to other centers. I did not ask them too, I did not steal them.

Its all about $$$ today. No respect for the patrons at all. They only see the $$$ and not the person.

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