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Author Topic: Bowling Oven Situation  (Read 2896 times)

dR3w

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Bowling Oven Situation
« on: September 27, 2013, 11:56:35 AM »
Ok, I have one of the first generation ovens for extracting oil from the bowling ball.  It is has a rotating cup for the ball and a hot red light that heats up the oven.  The light goes off when a certain temperature is reached ... that exact setting I am unsure of and cannot be controlled.

I have been using this occasionally for some time.  Perhaps 5 balls a year over the last 10 years.  I have never had any problems with any ball I have put in there before.

Well recently I used it on two of my friends bowling balls.  A Hammer Venom and a Columbia Momentum swing.  I put them on the resurfacer.  Put them in the oven, wiped the balls off with cleaner until they basically weren't bleeding oil anymore.  Then changed the surface back to box surface.

The guy wasn't bowling immediately, so I left them in my house for a month.  He goes to bowl with them last night, and on the first shot, the Venom cracks from the thumb hole to about 1/4 the way around the ball.  The momentum Shift is fine.  There was definitely no crack in the Venom before he threw it.

So, what do you think?  Probably the heating process introduced stress in the ball, and the minute it collided with an object, it cracked?  It had a thumb slug, and I know that there has been some discussion of the super glue being an issue with cracking.

As a pro shop owner, how would you handle this?  The ball is fairly old and has a lot of games on it ... 100's of them.

Opinions?

 

Gizmo823

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Re: Bowling Oven Situation
« Reply #1 on: September 27, 2013, 12:05:44 PM »
It's a bad situation, I'll give you that.  But yes, the dry heat most likely had a bad effect on the ball.  It also depends on the temperature, how fast it heats up to that temp and then how fast it cools down.  Super glue IS an issue because it expands and contracts at a different rate than the ball does, but only if a significant amount is used. 

It's impossible to know exactly what caused it, but if it wasn't cracked before, something was done to it, and then it cracked, it's really easy to point a finger, and really hard to convince someone otherwise when it appears to be that obvious.  You might give them a discount on a new ball, but just like cars and insurance, if someone causes a wreck with you, their insurance only has to pay the value of the car, not the brand new value.  So IF you're even responsible in the first place, I don't think you're responsible for delivering a brand new ball.  Either the amount of a discount for the estimated value of the ball, or a used ball of equal value, etc. 

That all being said, I'm still not convinced it's your fault.  An old ball could crack at any time for a variety of reasons, but in your situation if you're trying to do your best to "make it good," whether it's your fault or not, I still don't think your offer or compensation should be any more than whatever value you estimate that ball at.  That's both fair and reasonable. 
What would you be if you were attached to another object by an inclined plane, wrapped helically around an axis?

spmcgivern

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Re: Bowling Oven Situation
« Reply #2 on: September 27, 2013, 12:10:11 PM »
Could be a coincidence (which is my guess).  What I would do is check the temperature the oven is cycling at with a thermometer designed for the anticipated range.  If I remember correctly, when the "oven method" of de-oiling started, the suggested temperature was higher than what is now being suggested.  Could be your oven is set to a higher temp than current offerings.

What to do?  Not sure since I don't own a shop.  If it was my ball, I wouldn't blame the oven since I know about them.  But if the bowler is a consistent customer and feels you might have cheated him, then perhaps some credit to a new ball will keep the peace of a good customer and keep him coming back.

kidlost2000

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Re: Bowling Oven Situation
« Reply #3 on: September 27, 2013, 12:53:08 PM »
I had an undrilled ball crack all the way around two weeks ago. Its always been at room temp. Bad luck. Any ball can crack at any time.

I made my own oven to use. If you want to know your ball ovens temp get a thermometer in the cooking section at walmart for $15. You dont want to exceed 150 degrees
…… you can't  add a physics term to a bowling term and expect it to mean something.

dR3w

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Re: Bowling Oven Situation
« Reply #4 on: September 27, 2013, 02:34:26 PM »
Thanks for all the replies!

Just like the rest of you, I can't prove that the ball cracked because of the oven.  I have never had one crack from an oven treatment before, but there is always a first.

I should put a thermostat in there, just to see what the air temperature is.  As an engineer I do realize though that the glowing bulb will heat the ball via Radiation heat transfer.  So the surface of the ball will be hotter than the air temperature.  This is definitely provable since the ball will sometimes sweat with the light on, but not with it off.  Anyway, I don't want to turn this into a heat transfer debate.

He seemed to think it was my fault and I offered to drill his next ball for free.  I am not going to give him a new ball, as I think that is excessive.  Even so, I did the resurfacing and oil extraction as a favor ... although I am guessing he probably doesn't see it that way now.

JohnP

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Re: Bowling Oven Situation
« Reply #5 on: September 27, 2013, 02:42:27 PM »
Keep in mind - whatever you do for him, the word will get around and you'll have to do it for anyone that has the same problem.  --  JohnP

dR3w

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Re: Bowling Oven Situation
« Reply #6 on: September 27, 2013, 02:48:18 PM »
Keep in mind - whatever you do for him, the word will get around and you'll have to do it for anyone that has the same problem.  --  JohnP

Thanks, I kind of got that impression.   Hopefully it is a very rare occurrence.

The local pro shop guy is all about knocking the competition, so I am sure word will spread,   and I will be on Facebook shortly. 

charlest

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Re: Bowling Oven Situation
« Reply #7 on: September 27, 2013, 04:30:37 PM »
dr3w,

The sad part is you tried to help someone and it backfired. Since you're the last one to "touch" the ball, you're guilty by reason of "being on the scene of the crime" (like a cop not seeing beyond the obvious, when the person next to the dead body is the killer by reason of being in the wrong place at the wrong time.)

I don't know if you're a friend of the ball owner or you charged him for the service. If you're a friend, it's easier to work out a compromise. If you charged him, he probably feels you owe him a new ball.  I'm not sure that you do, but if you're going to continue doing this, you do need to settle the issue to his satisfaction or you will suffer his wrath, possibly on Facebook or Twitter or whatever.

I wish you luck and hope it doesn't wind up costing you a lot.
"None are so blind as those who will not see."

luv2C10falll

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Re: Bowling Oven Situation
« Reply #8 on: September 27, 2013, 05:16:00 PM »
Similar thing but not exact ...
I plugged and was going to redrill a ball for a customer.while in my shop it cracked half way around.It was an old ball(7-8yrs ) old.without even saying any thing to him about it,I took a ball that was mine that was a year old and plugged and redrillit to fit him.I have it to him the following Sunday and explained what had happened.He was very grateful that I have him one of mine and had it ready for him when he wanted it.So much so that he still tells people about how nice it was of me to do that to this day.That was a year and a half ago!!