We don’t give discounts to anyone. You start giving discounts and someone gets PO’d because they didn’t get as good a deal as the next guy. We price our equipment and services fairly and stick to the price.
Our business is based on service and getting the job done right. We do the best job of measuring and drilling in town. Almost everyone in town who has hand problems eventually end up in our shop to get measured and fixed. I would rather bowl with a K-mart ball that fits correctly than a new (fill in the blank) high performance ball that fits badly.
Our regular customers do get a lot of little things after the sale. We will tweak ball surfaces for free, any adjustments to holes, add a balance hole, replacement inserts at 50% off, free coaching as time allows, etc.