I worked for AMF for 25 years as a head mechanic and in the good ole days we maintained from the foul to the pit, we followed a pretty darn good pm program and machines were taken care of correctly, and the amount of labor hours was enough to keep the machines decent.
The company changed hands several times and soon it was nothing more than squeezing everything out of the centers and no reinvest or upkeep, this is when most centers became run down and mechanical operations became awful.
then came along bowlmor, I watched my paid holidays go away, no reviews or raises for 5 years, vacation denials because you had no mechanics to cover, heathcare become a joke, no budget for parts, buildings falling apart, I could go on for hours.
I had to make the choice to get out of the bowling business and do what was best for me and my family.
I have never met Colie and maybe things are better now, but the tv show was a 180 to what I witnessed as an employee