I know I have seen some posts saying that bowlingball.com has less than superior customer service when handling problem orders.  I have used them many times and I personally have never had a problem with any of my orders, until yesterday.  Got an 8oz bottle of track delayed reaction that was seperated and no good.  The solids had settled out and become rubbery and were not able to be mixed back into solution. This delayed reaction was also not like the other one that I had used that was purple and grape smelling.

Bowlingball.com did not answer the phone but did respond within 24 hours to my emails.  They asked if I still wanted the same product as a replacement.  I request 2 4oz bottles of the purple one I was used to.  They promptly sent back an email saying they were sending me the 2 4 oz bottles and they also didn't make me go through a hassle of sending the other bad product back.

I will happily continue to use bowlingball.com
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16-17 mph,350 rpm,PAP 5 1/2 x 3/8up, HighGame 300 x 3, High Series 782
Book Average 215 / 205,PBA Xperience ave180