In my area they have signs everywhere but if it happend inleague and you gripe enough they will usually replace it if it really can not be fixed. Its too bad of pr to not do that. However, it will be either a blnk ball they give you or it will get drilled up by them or whoever they deal with. So if ur favorite ball driller isn't affiliated with them, then ur probbally out of luck. But unless they are complete incompetent copying a ball shouldn't be that hard. That being said, you do have to realise that ur ball will get some damage bowling. I used to work at bowling alleys and people would complain about the littest scratches sometimes. How ever yours sounds a bit more serious.