That's a real shame, I go to a pro shop that's personally owned. My driller is very generous being that he's running the shop to stay active during his retirement years, also because he's a good bowler and he can make some cash, and he knows me so I can get some deals
. I do complain about the way he drills things up sometimes, he's got the personality that he knows best but I cannot complain with his prices.
Thumb plugged and redrilled: 10$
Replacing my ring finger grip on my spare ball and my Hex:4$
When buying a new ball from him: drills it for free
Drilling up a ball you didn't buy from him:20$, up to 30$ for finger inserts and thumb slug
Sometimes he makes up the price on the spot, it's his shop so he can run it how he wants to. Sorry to hear about your problem, but it's the same way here, he drills them for me but the shop at O' Fallon(50 lane house) thumb slugs are 30, inserts 15 and the rest is higher to. As for the teenager I agree with the others, if he can do the job well then that's all you can ask for.
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-If you're not willing to change, you're not willing to improve.
-Life is like a coin, you can spend it any way you want, but you can only spend it once.
-I will forever love this great game, I love the people and the competition, I only wish the best would get the recognition of an ATHLETE that they deserve.