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Author Topic: MoRich Customer Service Sucks  (Read 6463 times)

Doug Sterner

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MoRich Customer Service Sucks
« on: March 28, 2005, 11:38:21 AM »
This entire incident has me so upset that I need to get it out in public. I have never been treated so poorly by a manufacturer...this is ridiculous!!!

I picked up a used Ravage on ebay. It was drilled lefty so I wanted to plug it up and redo it for myself. Well, I chose to start with the thumbhole. Upon removing the thumbslug I noticed that there was a small hole under the "mass bias pin." I didn't think anything of it since I see this all of teh time with Storm balls.

Well I poured up the thumbhole and walked away. I came back to the plugging area in the shop less than a minute later and the hole was empty!!!! Yes a 1-1/4" thumbslug hole empty in under 60 seconds! Well I turned the ball around and the plug had run out of the MIDDLE FINGER HOLE!!!! Now the ball was drilled for inserts so the fingers were not that deep. The bottom of the ring finger hole did touch the pin though.

My only thought was that the mass bias pin and main pin were connected and somehow there was a void in the core causing the plug material to find a way out.

So I email MoRich and ask if the ball could be warranted and replaced for a cracked/separated core. here is my exact message followed by their reply...

"I Just picked up a used Ravage from a lefty and since I am a righty I decided to plug it up. I started with the thumb tonight and I poured the thumb only to see the level go down in like 30 seconds. I looked and it was running out of the fingerholes. Any idea here if we are dealing with a cracked core or what? Can I get it warrantied? I really want to try this ball and figured this would be a great way but now this. Help?"

Their response

"Hi Doug,

Thanks for taking the time to visit our web site and for the question!

It sounds to me like the fingers and thumb met at the bottom. I have seen this many times in our retail shop, especially with shorter spans or in situations where the fingers where drilled extra deep to remove excess weight. Since the ball has plug in it now, there is now way to find out for sure, but I can say that I have never seen plug run out of another hole, without them being connected. I have seen the level of a freshly filled hole drop because of a core seperation (from the shell), but not from a cracked block.

I would go ahead finish plugging the ball and re-drill it for yourself. I don't feel that there will be anything wrong with it. It really wouldn't fall under a warranty issue now anyways, since it was plugged. If it was a core seperation (which have not been that common at all since we switched to Brunswick), then it would be deemed a defect and we could cover it under warranty.

Regards,
Fred Carroll, Jr
Director of Technical Services
MoRich Enterprises, Inc.
P: 1-877-530-0324
F: 1-804-550-3693"

SO what's the deal? How could I know the core was separated until the plug poured out??? Man I cannot believe they would treat a shop owner this way....
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Although a small elite group, the bond among fellows can never be broken...FOS members rejoice!
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

 

Doug Sterner

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Re: MoRich Customer Service Sucks
« Reply #46 on: April 02, 2005, 11:29:40 AM »
Shermdog...what I found upon drilling out the insert and plug material was what appeared to have been a hole under the pin. The previous owner had drilled into the pin below the surface of the ball due to his finger pitches. What I saw was red ball plug in a straight line running down from the bottom of the WHITE pin in the direction of the core.

Without cutting the ball in 1/2 or drilling out what I have deemed to be a near 100% perfect color match on the purple in the fingers, I cannot say for sure but that'/s what it looked like.

My guess still is that since the mass bias was drilled into and so was the pin, the holes underneath each connected in a void near the core and caused this.

Since the void is now full of plug, there should not be a problem. But if there is I will most certainly be contacting them yet again.
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Although a small elite group, the bond among fellows can never be broken...FOS members rejoice!
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

stanski

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Re: MoRich Customer Service Sucks
« Reply #47 on: April 02, 2005, 07:58:31 PM »
the key to this is the the pin is within one inch of the fingerholes, the ball warranty is void, end of story.
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stanski
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Doug Sterner

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Re: MoRich Customer Service Sucks
« Reply #48 on: April 02, 2005, 08:08:33 PM »
mezz, we all know your history around the boards here so why not just go away and stop playing devil's advocate for any cause you see fit.

Why buy a used ball? read my posts and you'll find an explanation.

you are not worth my time so simply stay out of my business.

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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Although a small elite group, the bond among fellows can never be broken...FOS members rejoice!

Edited on 4/2/2005 9:12 PM
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

JOE FALCO

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Re: MoRich Customer Service Sucks
« Reply #49 on: April 02, 2005, 08:10:08 PM »
You guys got me thinking .. I went back and checked 30 balls I have sitting in my office .. 11 different companies .. the majority of these balls have the pin about 1 inch from a finger hole! I guess I've been lucky never to have a problem .. my new ball warranty was gone the day I got the balls delivered! Wow!
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Hit them light and watch them fight
      J O E - F A L C O

Edited on 4/2/2005 9:16 PM
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Doug Sterner

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Re: MoRich Customer Service Sucks
« Reply #50 on: April 02, 2005, 08:15:24 PM »
stanski...there is nothing in any of the paperwork that came in the box about drilling within 1" of the pin voiding the warranty.

And I'll say it again...I am not upset about the fact that the ball had the problem. I am upset at how the company handled the situation. They gave an explanation so simplistic it was ridiculous to me.

I have fully plugged tha ball and am simply awaiting some time to throw it on a Haus machine to get rid of the mess caused by the leak.

As I said just upset with their attempt at an excuse for how it happened.
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Although a small elite group, the bond among fellows can never be broken...FOS members rejoice!
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

Stan

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Re: MoRich Customer Service Sucks
« Reply #51 on: April 02, 2005, 08:41:26 PM »
Just a thought.  Since it was purchaed on ebay, why can't you email the original seller and tell him the ball is defective and get your money back.  I do not deal with ebay, so I do not know the rules.

I am new to this forum and also own a Pro Shop.  I understands Doug's concern about customer relations, but since the ball was used the manufacturer is off the hook.  BUT it would have been great customer relations, if they replaced the ball.  Guess MORICH might be afraid of setting a precedent.

Guess when you buy used "Buyer Beware" !!!!
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Doug Sterner

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Re: MoRich Customer Service Sucks
« Reply #52 on: April 02, 2005, 08:58:59 PM »
Stan you are incorrect....the ball simply being used does not take the manufacturer off the hook. The explanation I have received from other manufacturers say that after the ball has been plugged and redrilled, they will not warranty the ball. I have spoken to many of the major manufacturers and 5 of them have told me thatthey would warranty the ball simply because it was not fully plugged and REDRILLED. In their mind the ball was still in original drill condition eventhough an attempt was made to plug it.

As I have said I am upset at the way they handled the situation. Unlike what themezz has been saying I was not looking for a free ball. I was hoping they would at least want to look at the ball and see if there was a potential problem. I have no problem throwing plugged equipment so I'll still most likely drill it throw it until lane 1 comes out with another solid resin in the hooky hooky category ;-)
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Although a small elite group, the bond among fellows can never be broken...FOS members rejoice!
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Doug Sterner
Doug's Pro Shop
Owego, NY

Proud Member of the NRA
Fighting to uphold the Constitution of the U.S.

stanski

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Re: MoRich Customer Service Sucks
« Reply #53 on: April 02, 2005, 09:13:18 PM »
quote:
stanski...there is nothing in any of the paperwork that came in the box about drilling within 1" of the pin voiding the warranty.

And I'll say it again...I am not upset about the fact that the ball had the problem. I am upset at how the company handled the situation. They gave an explanation so simplistic it was ridiculous to me.

I have fully plugged tha ball and am simply awaiting some time to throw it on a Haus machine to get rid of the mess caused by the leak.

As I said just upset with their attempt at an excuse for how it happened.
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Although a small elite group, the bond among fellows can never be broken...FOS members rejoice!


As I understand it, almost every manufacturer has this somewhere in their warranty information. I have seen morich boxes, and do recall seeing some type of warranty like this on them, however my memory can be bad.
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stanski
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arcright7

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Re: MoRich Customer Service Sucks
« Reply #54 on: April 02, 2005, 10:10:58 PM »
Doug,

I am sure Morich would have wanted you to pay the shipping both ways to send them the ball for examination anyway.  This is also why it was foolish for them to not at least look at it.  Doesn't cost them a cent, (provided no defect is found) yet it would have made you feel as if you were treated more humanely.    

As you said, being that the holes are now completely plugged I don't know what more they could do without disecting it.  You could gamble and do this yourself and send the problem section to them for confirmation (if found that is).  Or if the ball seems to perform well just go with it as is.  Who knows you might be able to recover your expenses through side pot winnings.  If the core completely separates or cracks through the surface you will end up with the same option anyway right?  I wish you well, hopefully it will all work out for the best.

sincerly.....ARC7


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sdbowler

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Re: MoRich Customer Service Sucks
« Reply #55 on: April 02, 2005, 10:35:30 PM »
The problem I see is that they did not want to listen to or see what was wrong. If Mo Rich says quality controll is important then look into this problem. From my days of mananging a fast food place if sameone came in with a problem I would take time to listen to them and then solve the problem. I would not more or less ignore it. I think Doug does have a area of concern on the way he was treated. I know if I was involved with a company at any level I would want to look into it.
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BRUNSWICK
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