Author Topic: Not fair to bowlers! (Read 9951 times)

JOE FALCO · « **on:** March 30, 2008, 05:02:42 AM »

quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"

Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
--------------------
Hit them light and watch them fight
J O E - F A L C O

notsohotshot · « **Reply #31 on:** March 30, 2008, 10:05:10 PM »

If what the argument has to do with seconds your pro shop can't help nor will Morich or any other company.They do not warranty seconds.Pro pins and cgs by Storm are not seconds.The rest of the 1st quality balls should be warranted no matter where they are bought from,but you have to have proof-sales reciept etc to show when you bought it.If I sold it to you on ebay or bowlingball.com sold it to you on ebay the warranty is still good.The manufacturer wants you to start where you bought the ball from,be it pro shop,online,where ever.Then if you can't get it taken care of then talk to them.

JOE FALCO · « **Reply #32 on:** March 30, 2008, 10:10:26 PM »

NOTSOHOT .. please point out to me the procedure you speak of in the referenced document from MoRich .. I missed it .. thank you in advance!
--------------------
Hit them light and watch them fight
J O E - F A L C O

NicholasE · « **Reply #33 on:** March 31, 2008, 12:55:53 AM »

Ok, as a guy that sales car parts I have the same experience with this.

Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.

What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.

Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)

For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.

What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.

This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.

Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).

Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.

Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

302efi · « **Reply #34 on:** March 31, 2008, 01:27:28 AM »

quote:
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it

...but the customers peice of mind is 2nd to none!

I would have no problem purchasing a Lane #1 at proshop prices, but after seeing Morich's policy here...I will NEVER buy another Morich ball..either new or used.

Their balls are made in Mexico anyways...F*CK'EM !!!!!!
--------------------

quote:
I will head to my local pro shop. Right after I buy it online.

When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"

Robo-Arm bowlers SUCK...

NicholasE · « **Reply #35 on:** March 31, 2008, 01:43:51 AM »

quote:
...but the customers peice of mind is 2nd to none!

I would have no problem purchasing a Lane #1 at proshop prices, but after seeing Morich's policy here...I will NEVER buy another Morich ball..either new or used.

Their balls are made in Mexico anyways...F*CK'EM !!!!!!

Yeah, its a piece of mind to you because you're not the one losing out, but I think you're missing the concept of their actions.

They are not out to screw anyone. They are simply trying to get you to deal with your proshop first before dealing with them, thats all. If they have to fix it, they will but they want your proshop or supplier to call them not you.

Morich is a small company. They probably get tons of emails on just questions about layouts and other things. I would imagine they are trying to cut back on problems that they get calls and emails about and the best way to do this is have the customer go through their supplier before contacting them. They have probably been getting calls and emails about stupid things that could have been easily fixed by the supplier in the first place and thats where they are coming from.

As far as the stuff being made in Mexico, I don't know how that has to do with anything what so ever. Probably about 80% of the things you own were made in other countries.

I'm probably wasting my breath to try and explain any of this...

--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

302efi · « **Reply #36 on:** March 31, 2008, 01:53:41 AM »

quote:
quote:

...but the customers peice of mind is 2nd to none!

I would have no problem purchasing a Lane #1 at proshop prices, but after seeing Morich's policy here...I will NEVER buy another Morich ball..either new or used.

Their balls are made in Mexico anyways...F*CK'EM !!!!!!

Would you be happy to pay an extra $50 on every ball you purchased just to ensure if there was an issue, you would only have to call the manufacturer and they would replace it? I'll bet you could call any manufacturer out there, and they would be happy to take you up on that offer.

If there isn't an issue, they have just doubled their profit margin on the ball....

I understand what your saying, but to some the extra $50 for the peice of mind is worth it to me. Whenever I buy parts for my Mustangs, putting up a couple extra bucks for certian comapnies warrantes is a no-brainer.

What the policy reads as is like they couldnt give a sh*t about what happens to the ball after they sell. The whole part about just because our name and number is on the box, don;t call us....Why else would a comapany put info on the box ?

I've contacted Morich by phone and Email a couple times for info on layouts for my pops (hes a full roller) and they were quick and very informative to answer them, so no problems there.
--------------------

quote:
I will head to my local pro shop. Right after I buy it online.

When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"

Robo-Arm bowlers SUCK...

Edited on 3/31/2008 8:26 AM

302efi · « **Reply #37 on:** March 31, 2008, 01:57:22 AM »

quote:
They are not out to screw anyone. They are simply trying to get you to deal with your proshop first before dealing with them, thats all. If they have to fix it, they will but they want your proshop or supplier to call them not you.

Show were where it says they will ?

I see no such lines anywhere.

Morich is pretty much saying if you ball cracks or has a problem, don't call them cause they can't & won't do sh*t about it.
--------------------

quote:
I will head to my local pro shop. Right after I buy it online.

When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"

Robo-Arm bowlers SUCK...

ToppDogg · « **Reply #38 on:** March 31, 2008, 08:57:35 AM »

i don't know y your just attacking morich all the ball co do this.I has a lane#1 ball it crack they told me the same thing tough.if you buy anything online from sony,dell,anything if it break they well take it back.y put a warranty if your not going to stand by it!!!!!!!!!!!!!!!!!!!

NicholasE · « **Reply #39 on:** March 31, 2008, 09:17:35 AM »

quote:
Show were where it says they will ?

I see no such lines anywhere.

Morich is pretty much saying if you ball cracks or has a problem, don't call them cause they can't & won't do sh*t about it.

I don't need lines to tell me this. Its a common business practice with most companies, just most places doesn't put a disclaimer stating it. We have a business here selling car parts with the same exact type thing. If the customer buys from us then they deal with us, NOT THE MANUFACTOR!!!

They KNOW FOR A FACT that they don't sale directly to you because they don't sale directly to the general public and its your proshop or suppliers responsibility to contact them about a problem NOT yours.

The reason is because customers are pains in the rear and think they are always right because they are angery and being unrational. Its easier for any manufacture to have the distributor to handle the problem and if they can't handle it then to have the distributor to contact them because the distributor isn't going to be angery about it and not be a pain in the rear.

This is just how business works when you have middle men and your buying from the middle men, with few exceptions for some companies.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

Trubador · « **Reply #40 on:** March 31, 2008, 09:51:48 AM »

2 pages.. wow. At least folks on this board are talking now.

Go... buy... your... ball....from.... a..... Pro Shop. *shrug* Easy peasy. You've been warned.
--------------------
Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE

Not in Bag: Awesome Finish, Rock On!, LT48

Gene J Kanak · « **Reply #41 on:** March 31, 2008, 10:13:27 AM »

After reading the warning on the Morich site and the many posts, I'm still not sure exactly what the purpose of this whole thing is.

Is Morich taking this stance in order to encourage bowlers to go through brick-and-mortar proshops instead of undercutting them via the net? If so, I would imagine most proshop owners are fairly pleased, but it does leave the bowler out in the wind a bit.

If that's not the reason, perhaps, as another has said, they are doing this because people are getting a hold of blems and defects that were never meant to be sold and putting them out on the market. If this is the case, I really can't blame Morich. It would be one thing if they were intentionally selling these balls, but the way it sounded to me was as if people outside of the company were getting their hands on these balls and selling them on their own, without the company's approval.

In either case, while it sucks that honest bowlers may get screwed if their gear has a problem, at least Morich isn't hiding anything. That policy is right out in the open for all to see.

Joe, I respect your opinion; I sympathize with you for your problem, and I wish you luck, but from where I sit with the info that I've seen, I really don't think they are doing anything wrong. But that's just my opinion.
--------------------
I've only bowled 300, but I've benched 345

http://members.bowl.com/FindAMember/memberView.aspx?mp=519&ms=9130&s=2006-2007

insidedrive · « **Reply #42 on:** March 31, 2008, 10:17:01 AM »

This is all the more reason why I think bowling balls should be registered online with each manufacturer.

First off Morich states:
"we didn't sell you the ball and can't help you with any problem surrounding your purchase"

Those of you stating that Morich won't stand by their product if it cracks or if it is defective are jumping the gun here. They won't support you around the purchase IE pin placements, blemishes, etc, because these are all issues between you and whom you've bought the ball from.

However, if you have a defect ball, it cracks, core crack, etc, it's no longer a 'PURCHASE ISSUE' it's a physical defect. Which they will stand by 100%

While I disagree with Morich's tactics in what they post online, I do agree with what they are saying. If you are going to buy something from EBAY or an un-verified online vendor then this is the unforutnate consequence you face. What if you purchase a Morich Awesome Hook off of ebay, and they ship you a Sahara. Do you expect Morich to swap out the ball for a Sahara? Of course not, that's between you and the person who shipped you the wrong ball. Thus resulting in a 'purchase' error.

If companies issued warranty cards that would be registered with the corporation then it would help to ensure the coverage of products purchased. Much like electronic equipment works today.

Once a ball has been registered with a company the name can not be transferred, therefore if someone from EBAY sells you a ball, and it comes with the reg card, and you are able to register it under your name, and it hasn't been discontinued, then the company now knows it's never been registered, and you are now the owner and they will stand by their product.

However, even under this scenario you will STILL have to go to the seller for any PURCHASING problems.

Bottom line, I always buy from my local proshop, or from an online proshop like buddiesproshop.com They'll take care of any issues for you and anything the proshop can't fix/replace the manufacturer should cover.

notsohotshot · « **Reply #43 on:** March 31, 2008, 10:40:02 AM »

Bring discontinued has nothing to do with it.The warranty does not start until the ball is bought by the end consumer.You fill out the warranty card it is covered.

insidedrive · « **Reply #44 on:** March 31, 2008, 10:42:10 AM »

That's the whole reason products get discontinued, because the manufacturer refuses to support it any longer.

If you purchase a computer that has windows 98 on it but has never been used you will not get support from Microsoft because Windows 98 is no longer supported, I think 2000 got dropped now too.

JOE FALCO · « **Reply #45 on:** March 31, 2008, 12:36:03 PM »

We talk about CAR PARTS and returning unsatisfied parts to the place of purchase and not the manufacturer .. that's a different business .. I bet the majority of people DON'T KNOW who the manufacturer is on car parts!

Then we talk about MoRich will stand behind there balls .. I don't doubt that one bit. The problem is .. MoRich is telling you WHEN YOU BUY MY PRODUCT BUYER BEWARE! You can't buy directly from MoRich so they are taking the stand if YOU BOUGHT ONE OF MY BALLS ..DEAL WITH WHOMEVER YOU BOUGHT IT FROM! They are not saying DON'T CALL ME IF YOUR BALL IS ON A 2nd drill/ or Don't call me if it's a 2nd of any kind/or don't call me if you have a problem with the ball .. they say DON'T CALL ME AT ALL! NOOO THAT'S NOT TRUE .. they do want you to call if you want to purchase something! .. But if you have a problem with one of my balls (that are being produced in MEXICO) Don't call me! I don't care where they produce the balls .. don't tell me BUYER BEWARE .. when I buy one of your balls. I THINK THAT'S UNFAIR TO BOWLERS!

Someone asked if I had trouble with a ball from MoRich .. the answer is NO .. I have a problem with their documented POLICY!
--------------------
Hit them light and watch them fight
J O E - F A L C O

Author Topic: Not fair to bowlers! (Read 9951 times)

JOE FALCO

Not fair to bowlers!

notsohotshot

Re: Not fair to bowlers!

JOE FALCO

Re: Not fair to bowlers!

NicholasE

Re: Not fair to bowlers!

302efi

Re: Not fair to bowlers!

NicholasE

Re: Not fair to bowlers!

302efi

Re: Not fair to bowlers!

302efi

Re: Not fair to bowlers!

ToppDogg

Re: Not fair to bowlers!

NicholasE

Re: Not fair to bowlers!

Trubador

Re: Not fair to bowlers!

Gene J Kanak

Re: Not fair to bowlers!

insidedrive

Re: Not fair to bowlers!

notsohotshot

Re: Not fair to bowlers!

insidedrive

Re: Not fair to bowlers!

JOE FALCO

Re: Not fair to bowlers!