win a ball from Bowling.com

Author Topic: Not fair to bowlers!  (Read 9950 times)

JOE FALCO

  • Hero Member
  • *****
  • Posts: 6298
Not fair to bowlers!
« on: March 30, 2008, 05:02:42 AM »
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from.  As the old saying goes, "buyer beware!"




Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg

--------------------
Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

 

J_Mac

  • Hero Member
  • *****
  • Posts: 6778
Re: Not fair to bowlers!
« Reply #61 on: March 31, 2008, 10:07:11 PM »
quote:
Go to the MoRich website.  They released a new statement regarding internet purchases and I feel it clears up any confusion.


Don't worry... getting an old man to change his mind is like expecting a 6 month old to change his own diaper, it's just not going to happen.
--------------------
"A word to the wise ain't necessary -- it's the stupid ones that need the advice."  Bill Cosby
"Never argue with an idiot. They bring you down to their level and beat you with experience."

JOE FALCO

  • Hero Member
  • *****
  • Posts: 6298
Re: Not fair to bowlers!
« Reply #62 on: March 31, 2008, 10:22:11 PM »
J MAC .. I believe your comment is directed at me .. sorry you feel that way .. I think that's a great attitude .. good luck to you .. I DO NOT hold your comment against you ..I just hope you learn more in the next 27 years then you have in the first!
--------------------
Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

JOE FALCO

  • Hero Member
  • *****
  • Posts: 6298
Re: Not fair to bowlers!
« Reply #63 on: March 31, 2008, 10:43:08 PM »
Drrev ..I am moving on for reasons other then YOU ..I suggest you move on also!

I have received a message that clears the subject up for me. For you that accepted the policy as it was stated .. I feel sorry for .. for all of you that understood my position I THANK YOU for your support!

I wish to PUBLICLY thank the BR member for explaning the situation so clerly. THANK YOU!

I will make no further comment on the subject!

--------------------
Hit them light and watch them fight
      J O E - F A L C O
RIP Thongprincess/Sawbones!

Djarum

  • Hero Member
  • *****
  • Posts: 8662
Re: Not fair to bowlers!
« Reply #64 on: April 01, 2008, 12:18:00 PM »
quote:
quote:
quote:
Ok, as a guy that sales car parts I have the same experience with this.

Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.

What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.

Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)

For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.

What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.

This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.

Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).

Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.

Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12


This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.


Actually, this isn't the case.  I bought a TV from HHGreggs.  After looking at it for 2 weeks, the picture looked like crap.  Did I call Hitatchi?  No, I called HHGregg.  They called a repair guy to come look at it.  He said he could get a replacement part or I could have HHGregg just give me a replacement.  I called HHGregg, and two days later I had a new TV.  Not once did I have to contact Hitatchi over the TV.  




That may be HHGreggs policy, but that is not bestbuy or CC policy. I had a camera that broke after the exchange period, and I had to send it to the manufacturer.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

Djarum

  • Hero Member
  • *****
  • Posts: 8662
Re: Not fair to bowlers!
« Reply #65 on: April 01, 2008, 12:29:05 PM »
quote:
quote:
quote:
Ok, as a guy that sales car parts I have the same experience with this.

Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.

What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.

Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)

For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.

What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.

This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.

Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).

Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.

Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12


This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.


Not really, this IS HOW CAR PARTS WORK. Its my job/life, I think I would know a little bit about it, don't you?

I think a TV is in a category of its own. When something happens to a TV its not the sellers fault that the TV goes bad because they just sell it. Unlike bowling balls that stay the same until tampered with by a proshop operator, which would be like the guy that sold you the TV. You understand where I'm coming from?

If your going to compare something, at least make it something that is close in comparison.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12


I understand what you are saying, because there is a 3rd party invovled in the labor portion of the cost. But lets say I go to autozone to buy a part that has no warranty through them but a manufacturer warranty, and the part fails before this warranty but after the return date of say 30 or 90 days. Lets say I use an independent mechanic or friend mechanic. I doubt autozone would let me bring the part back. I would be required to go through the mfg for a replacement. If I go to firestone or local mechanic, they would probably work something out between the seller(ie autozone) or the manufacturer themselves.

To compare bowling equipment, if the ball cracks before the warranty period, and no fault to the proshop where I purchased it and got it drilled, this would be the manufactures problem. Now, in the past it seems to me that usually manufactures allowed the proshop operators to replace the product. Then the manufactures replaced the proshops product.

In either case, the proshop or auto shop is doing the legwork of product replacement if the buyer goes through that chain of services. But if the buyer doesn't go through that chain of services, in most cases, the customer is required to go though the manufacture to have the part replaced if it is a defective product. Some retailers like autozone may not have a problem with dealing with the defective product.

In some ways I like that MoRich is taking the stand on how thier product should be serviced, and here's why.

If you buy from a reputable internet proshop and have the ball drilled by a qualified driller, and the ball cracks or has defect, who do you go to replace the product? From the internet proshops point of view, they are merely selling a product. Their job is not to deal with product replacement or warranty replacement. The driller has no say in this either. The next logical step is to go to the manufacture. If the online shop is willing to take the ball back and give a replacement and deal with warranty replacement, that is their choice. But, I do not believe online shops are required to deal with product replacement and product warranties on equipment, unless this is under contract between them, the distributer, and the manufacturer.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

Edited on 4/1/2008 12:32 PM

Trubador

  • Jr. Member
  • **
  • Posts: 94
Re: Not fair to bowlers!
« Reply #66 on: April 01, 2008, 01:46:48 PM »
quote:
I have received a message that clears the subject up for me....


I'm glad someone speaks your language...

Here is the quote from the Morich site:

quote:
With today's marketing venues, sellers are finding new avenues to reach a larger audience. One of which is the popular Internet. Hence, there are 2 issues that need clarification -- purchases and warranty returns.

PURCHASES: Over the last few years, the number of complaints regarding Internet order issues has risen as some Internet sites continue to ignore you as a customer with respect to your specific order. Unfortunately, our number is printed on the box so we receive many disturbing calls about the issues of your purchase. We agree you have the right to purchase any product from which ever venue you desire but the bottom line is that you didn't buy from us so you must deal with the seller. What we strongly suggest is that you make sure you're dealing with a reputable source so that if you have any problems with your purchase (e.g.: colors, weights, pin placements, etc.) you can easily work it out with them.

WARRANTY: Okay, so now the purchase has been made what's next if the ball is defective? That's simple! The ball MUST BE RETURNED to the seller who in turn sends it back to us for review. Not only has this been our policy from day 1; it continues to be our policy today.  Why must it go back to the seller? We have specific return policies in place with our distributors and pro shops that work rather well. In fact, it's extremely rare for a replacement not to be granted.

--------------------
Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE

Not in Bag: Awesome Finish, Rock On!, LT48

NicholasE

  • Hero Member
  • *****
  • Posts: 1744
Re: Not fair to bowlers!
« Reply #67 on: April 01, 2008, 01:52:29 PM »
quote:
With today's marketing venues, sellers are finding new avenues to reach a larger audience. One of which is the popular Internet. Hence, there are 2 issues that need clarification -- purchases and warranty returns.

PURCHASES: Over the last few years, the number of complaints regarding Internet order issues has risen as some Internet sites continue to ignore you as a customer with respect to your specific order. Unfortunately, our number is printed on the box so we receive many disturbing calls about the issues of your purchase. We agree you have the right to purchase any product from which ever venue you desire but the bottom line is that you didn't buy from us so you must deal with the seller. What we strongly suggest is that you make sure you're dealing with a reputable source so that if you have any problems with your purchase (e.g.: colors, weights, pin placements, etc.) you can easily work it out with them.

WARRANTY: Okay, so now the purchase has been made what's next if the ball is defective? That's simple! The ball MUST BE RETURNED to the seller who in turn sends it back to us for review. Not only has this been our policy from day 1; it continues to be our policy today.  Why must it go back to the seller? We have specific return policies in place with our distributors and pro shops that work rather well. In fact, it's extremely rare for a replacement not to be granted.


This is EXACTLY as I stated in this post, I told ya'll they would fix the problem but they don't want you contacting them but the person that they sold it to which IE would be your proshop operator NOT you. I win.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

Edited on 4/1/2008 1:53 PM

Djarum

  • Hero Member
  • *****
  • Posts: 8662
Re: Not fair to bowlers!
« Reply #68 on: April 01, 2008, 04:43:36 PM »
quote:
quote:
With today's marketing venues, sellers are finding new avenues to reach a larger audience. One of which is the popular Internet. Hence, there are 2 issues that need clarification -- purchases and warranty returns.

PURCHASES: Over the last few years, the number of complaints regarding Internet order issues has risen as some Internet sites continue to ignore you as a customer with respect to your specific order. Unfortunately, our number is printed on the box so we receive many disturbing calls about the issues of your purchase. We agree you have the right to purchase any product from which ever venue you desire but the bottom line is that you didn't buy from us so you must deal with the seller. What we strongly suggest is that you make sure you're dealing with a reputable source so that if you have any problems with your purchase (e.g.: colors, weights, pin placements, etc.) you can easily work it out with them.

WARRANTY: Okay, so now the purchase has been made what's next if the ball is defective? That's simple! The ball MUST BE RETURNED to the seller who in turn sends it back to us for review. Not only has this been our policy from day 1; it continues to be our policy today.  Why must it go back to the seller? We have specific return policies in place with our distributors and pro shops that work rather well. In fact, it's extremely rare for a replacement not to be granted.


This is EXACTLY as I stated in this post, I told ya'll they would fix the problem but they don't want you contacting them but the person that they sold it to which IE would be your proshop operator NOT you. I win.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12

Edited on 4/1/2008 1:53 PM


How if the seller doesn't want to deal with manufacture warranties, ala Best Buy or many other retailers of many other different items? I firmly believe that it then lies on the sholders of the manufacture to deal with the warranty. As an employee of a company that deals in finished goods, we honor our warranty through the customer, not the seller/dealer of our product.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

Hamburglar

  • Hero Member
  • *****
  • Posts: 804
Re: Not fair to bowlers!
« Reply #69 on: April 03, 2008, 09:27:12 AM »
quote:
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from.  As the old saying goes, "buyer beware!"




Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg

--------------------
Hit them light and watch them fight
      J O E - F A L C O



You know, I had always heard Mo was a dick but I defended him and his company on many occassions by saying they design some of the best bowling equipment on the market...guess I was wrong about him.

They did reword some of what they had on their site...but it still doesn't sound like a good business policy to tell your customer to take his problems elsewhere...definitely would make me think twice about buying another piece of equipment from them.


--------------------
That which doesn't kill you will only make you stronger, that which doesn't make you stronger is a waste of time!

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Not fair to bowlers!
« Reply #70 on: April 04, 2008, 10:20:41 AM »
quote:
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from.  As the old saying goes, "buyer beware!"




Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg

--------------------
Hit them light and watch them fight
      J O E - F A L C O



Wow Joe,  I actually agree with you on this.  However the problem is that Morich nor Columbia, nor Storm sell direct to the public.  They sell thru Dist.
So therfore their dist.  are their customers.  Now who ever wrote you that reply,  could have said it nicer!!!!!

Now I know what the problem is here Joe.  More then likely you bought the ball online, and there is some cost to send it back.  As opposed to if you had bought the ball in a pro shop.  However some online dealers do help customers like you that have defective balls.  And some don't.

"Buyer beware",  that was rather cold!!!!!
I am sure when you tell everyone you bowl with that Morich balls crack.  That person at Morich, that said to you, "Beware"  might want to re think that!!!!

I am sure by now that you have probably let many know, what you think about the way Morich does business.  And down the line, someone, when buying their next ball, just might remember your problem.  And buy something else.

Good for you!!!!


--------------------
jls, proud watcher of womens golf

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Not fair to bowlers!
« Reply #71 on: April 04, 2008, 10:38:21 AM »

You know, I had always heard Mo was a dick but I defended him and his company on many occassions by saying they design some of the best bowling equipment on the market...guess I was wrong about him.

They did reword some of what they had on their site...but it still doesn't sound like a good business policy to tell your customer to take his problems elsewhere...definitely would make me think twice about buying another piece of equipment from them.


--------------------
That which doesn't kill you will only make you stronger, that which doesn't make you stronger is a waste of time!
[/quote]



Morich's policy is no different from that of just about every ball maker.
It is extremely diffulcult to deal with Hundreds and hundreds of pro shops. And even more diffulcult to have to deal directly with the public.  That is the main reason, most sell their products to dist.  And these Dist. are set up to handle returns.

But the customer must get the ball back to them, to get a problem solved.
And that means, take the ball back to where it was bought.

Morich is doing exactly what just about all ball makers do.  However Joe feels he was not dealt with fairly, and he may be right.  That Buyers Beware thing was rather tacky!!!

But Joe,  try to understand the policy.  Return the ball to where you bought it from, and the problem should be solved.  Unless it was bought on ebay.
Thats another issue,  cause then, you did not get it from a dealer. So more then likely, there is no way to return it to a dist.

But I do know that many bowlers, who buy balls online, get upset when told they must return the ball.  Mainly because of the freight involved.  This may be avoided if the ball is bought in a pro shop.  Some may not charge, or some may charge a much lower fee to return the ball.

--------------------
jls, proud watcher of womens golf

bassnatzii

  • Full Member
  • ***
  • Posts: 166
Re: Not fair to bowlers!
« Reply #72 on: April 04, 2008, 03:10:04 PM »
bascially they want to make sure this wasn't a blem ball, or a 2ng style ball, or what not

so sending it to where you bought it, if they truly by real product not the cheaper stuff they will take care of getting this taken care of, if not then they wont want to deal with the company



not that hard to understand
and Yes I throw morich and if had a problem i went to my proshop and they took care of it inconjunction with morich and no problems



Joe-contact i will contact u if u dont want there stuff anymore and try to work something out with other stuff I may still have


GL to you and others in future and remember this is a downfall with buying off the internet with alot of things, including car audio, and some home audio items also..


--------------------
current arsenal
Morich Ravage
Morich Shock & Awe
Morich Awesome Finish
Morich LevRG
Roto Grip Odyssey
Roto Grip Quest
Brunswick vizaball Ichiro






Djarum

  • Hero Member
  • *****
  • Posts: 8662
Re: Not fair to bowlers!
« Reply #73 on: April 04, 2008, 04:20:03 PM »
quote:
quote:
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from.  As the old saying goes, "buyer beware!"




Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!

With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!

NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg

--------------------
Hit them light and watch them fight
      J O E - F A L C O



Wow Joe,  I actually agree with you on this.  However the problem is that Morich nor Columbia, nor Storm sell direct to the public.  They sell thru Dist.
So therfore their dist.  are their customers.  Now who ever wrote you that reply,  could have said it nicer!!!!!

Now I know what the problem is here Joe.  More then likely you bought the ball online, and there is some cost to send it back.  As opposed to if you had bought the ball in a pro shop.  However some online dealers do help customers like you that have defective balls.  And some don't.

"Buyer beware",  that was rather cold!!!!!
I am sure when you tell everyone you bowl with that Morich balls crack.  That person at Morich, that said to you, "Beware"  might want to re think that!!!!

I am sure by now that you have probably let many know, what you think about the way Morich does business.  And down the line, someone, when buying their next ball, just might remember your problem.  And buy something else.

Good for you!!!!


--------------------
jls, proud watcher of womens golf


jls,

There are many prodcuts bought and sold everywhere that are purchased from retailers where retailers get them through distributers. Many if not most are warranted through the manufacture, not the distributer.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.

jls

  • Hero Member
  • *****
  • Posts: 18398
Re: Not fair to bowlers!
« Reply #74 on: April 04, 2008, 05:28:26 PM »
jls,

There are many prodcuts bought and sold everywhere that are purchased from retailers where retailers get them through distributers. Many if not most are warranted through the manufacture, not the distributer.

Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.[/quote]


DJ,  Your are right about that.  But in the bowling business, all returns usually must go thru Dist.  We pro shops do not make up company policy.

The big boys at Brunswick and Ebonite, etc,  make up this policy.  All we do is follow it.   And only if we bought the ball from a Dist.  can we return it to that dist.  If a pro shop should buy a ball online,  as many do, and it is defective,  we can not send it back to our dist,  cause we did not buy it from them.

And the same thing applies to the public.  Rarely will a ball company get involved directly with the customer.  In same case it may happen,  but that is the exception, not the rule.

Many people like Joe,  remember the good old days, when one could call a ball company and get a problem taken care of directly.  But that is rare today.
Most of the time, if you call a ball company, they will refer you back to your pro shop or online dealer where you bought the ball.

And if bought online, that could mean a freight charge to return the ball. And that is why I believe, so many of these threads about defective balls, are upset with some ball companies.  No one wants to pay for the little brown truck.
--------------------
jls, proud watcher of womens golf

JOE FALCO

  • Hero Member
  • *****
  • Posts: 6298
Re: Not fair to bowlers!
« Reply #75 on: April 04, 2008, 05:44:38 PM »
Sorry, I promised I would not comment on this again .. but can't stand by and listen ..

Everyone talks about ProShops GOING OUT OF BUSINESS .. what does a bowler do if he buys from a B&M shop and the shop goes out of business .. would one of the other Pro Shops STEP UP TO BAT and represent the bowler to MoRich? I wouldn't bet on that! Policy states bowlers CAN'T go back to MoRich .. Yes .. the policy makes the comments under on-line purchases BUT .. they can use that against ANY purchases! Incidently last year I had 4 balls cracked on the shelf .. I delt directly with the company and each ball was replaced with NO QUESTIONS without comments on the balls age!

I WILL NOT COMMENT AGAIN no matter how I feel that a poster MAYBE misleading readers!

--------------------
Hit them light and watch them fight
      J O E - F A L C O

Edited on 4/4/2008 5:47 PM
RIP Thongprincess/Sawbones!