jls,
There are many prodcuts bought and sold everywhere that are purchased from retailers where retailers get them through distributers. Many if not most are warranted through the manufacture, not the distributer.
Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.[/quote]
DJ, Your are right about that. But in the bowling business, all returns usually must go thru Dist. We pro shops do not make up company policy.
The big boys at Brunswick and Ebonite, etc, make up this policy. All we do is follow it. And only if we bought the ball from a Dist. can we return it to that dist. If a pro shop should buy a ball online, as many do, and it is defective, we can not send it back to our dist, cause we did not buy it from them.
And the same thing applies to the public. Rarely will a ball company get involved directly with the customer. In same case it may happen, but that is the exception, not the rule.
Many people like Joe, remember the good old days, when one could call a ball company and get a problem taken care of directly. But that is rare today.
Most of the time, if you call a ball company, they will refer you back to your pro shop or online dealer where you bought the ball.
And if bought online, that could mean a freight charge to return the ball. And that is why I believe, so many of these threads about defective balls, are upset with some ball companies. No one wants to pay for the little brown truck.
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jls, proud watcher of womens golf