Post by: JOE FALCO on March 30, 2008, 05:02:42 AM
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!
With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!
NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
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Hit them light and watch them fight
J O E - F A L C O
Post by: gorio279 on March 30, 2008, 02:12:14 PM
If what it says is true then I too will refrain
from buying anymore Morich balls . . . .
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Live 2 Learn 
Learn 2 Live
Post by: J_Mac on March 30, 2008, 02:18:40 PM
I'm sure a lot of the complaints MoRich has received come from people getting these NIB MoRich balls on eBay and are getting odd pin outs, top weights, and butt ugly balls for a LOT less than retail.
These sellers on eBay, for the most part, are also pretty good at letting the buyer know what they are getting into.
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"A word to the wise ain't necessary -- it's the stupid ones that need the advice." Bill Cosby
"Never argue with an idiot. They bring you down to their level and beat you with experience."
Post by: JOE FALCO on March 30, 2008, 02:51:23 PM
http://www.morichbowling.com/News/News.htm
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Hit them light and watch them fight
J O E - F A L C O
Post by: Spider Ball Bowler on March 30, 2008, 03:00:22 PM
Big Difference guys.
Never thrown a Morich...oh yea I did once....but still....if you're going to post something like that, give the link and everything first.
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2007-08 Averages:
Monday: 211
Tuesday Sweeper: 223
Friday: 228
Michigan Majors: 208
Post by: JOE FALCO on March 30, 2008, 03:12:38 PM
They are suggesting that you can NOT bring your problems to MoRich. They put their number on the ball-box but it IS NOT TO BE USED! Yes they say go back to the B&M shop but if he doesn't help you .. TOUGH!
If you don't read that in what they are saying please define it for me!
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Hit them light and watch them fight
J O E - F A L C O
Post by: Trubador on March 30, 2008, 03:21:43 PM
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE
Not in Bag: Awesome Finish, Rock On!, LT48
Post by: JOE FALCO on March 30, 2008, 03:26:49 PM
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Hit them light and watch them fight
J O E - F A L C O
Post by: Trubador on March 30, 2008, 03:31:46 PM
quote:
Now how would all this play out if you were a PBA member and purchased directly from the company?
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Bowling Nerd Herd (TM) Member
It would play out differently because you didn't get it from some 3rd party internet vendor. They are telling you don't get your ball from the internet... so... don't do it.
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE
Not in Bag: Awesome Finish, Rock On!, LT48
Edited on 3/30/2008 3:32 PM
Post by: JOE FALCO on March 30, 2008, 03:43:54 PM
quote:
They are telling you don't get your ball from the internet... so... don't do it.
Which one of the 10 Commandments does this fall under?
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Hit them light and watch them fight
J O E - F A L C O
Post by: Dan Belcher on March 30, 2008, 03:47:03 PM
quote:Or, more specifically, they are telling you they don't support third party vendors selling their ball over the Internet. They do not deal directly to them as a distribution method of choice. Therefore, they will not support a ball you purchase from them as they are not part of their intended supply chain.
They are telling you don't get your ball from the internet...
Post by: srlunatic on March 30, 2008, 03:55:45 PM
All Morich balls are produced at one place correct?? No one is producing balls that are "copy" Morich balls. So Morich does in-fact produce all balls bearing the Morich name does it not?
So if the ball being produced by Morich is somehow defective, it doesn't matter if it was sold by Morich, Buddies, or Joe Smoe off the internet. Morich produces the product and does the initial shipping of it's products does it not? (I am not 100% sure how balls go from production to the proshops, etc...)
Since Morich produced the ball...I think no matter where the ball is bought...if there is a defect..(not bad driling...too much super glue...etc..) then this should be handled by Morich no matter what...but again I am not completely fluent on distribution so I may be completely off the topic..lol
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When in the Course of human events it becomes necessary for one people to dissolve the political bands which have connected them with another and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.
We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness. — That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, —
Post by: JOE FALCO on March 30, 2008, 04:15:35 PM
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Hit them light and watch them fight
J O E - F A L C O
Post by: THADIUS169 on March 30, 2008, 04:16:30 PM
Post by: JOE FALCO on March 30, 2008, 04:22:47 PM
quote:
So you've bought a MoRich ball on the Internet
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Hit them light and watch them fight
J O E - F A L C O
Post by: mrbowlingnut on March 30, 2008, 04:32:29 PM
Most ball companies do this all the time with blems and overstocks nothing wrong with it as long as you know the ball might and i state might be alittle different.
Post by: JOE FALCO on March 30, 2008, 04:45:45 PM
quote:
You already are buying a mexican made product, i have a feeling these are blems and oddities. I know they will stand behind anything i buy locally, but what you fail to realize Joe is Morich dumps defects and some sites get ahold of these and sell these for dirt. Therefore they are talking about balls that were never firsts in the first place.
Most ball companies do this all the time with blems and overstocks nothing wrong with it as long as you know the ball might and i state might be alittle different.
If MoRich is identifing these balls as DEFECTS and releasing them for sale without placing a SPECIAL MARKING on the ball they ARE AGAIN SCREWING THE BOWLER!
If they have a problem with MEXICO I don't think the BUYER should suffer! Stand behind your decision and STAND BEHIND YOUR PRODUCT!
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Hit them light and watch them fight
J O E - F A L C O
Post by: toomanytenpins on March 30, 2008, 05:25:27 PM
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my style, the art of bowling without bowling
Post by: JOE FALCO on March 30, 2008, 05:27:42 PM
MoRich divorces themselves from end users and has the nerve to tell you where to spend your money! Don't you feel this is GOING TOO FAR? They manufacture the ball and they can push anything through and you can't go back to them when you have a problem!
Sounds like GREAT CUSTOMER SERVICE .. guess it CUTS DOWN on TRAINING of their CUSTOMER SERVICE REPS! Customer has a problem just tell the customer he's talking to the WRONG PEOPLE!
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Hit them light and watch them fight
J O E - F A L C O
Post by: Trubador on March 30, 2008, 07:23:03 PM
If you want to vote with your $$$ you are free to do so. I like Morich balls, but you can bet I won't buy one from an internet site.
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE
Not in Bag: Awesome Finish, Rock On!, LT48
Post by: golfnutFL on March 30, 2008, 07:32:08 PM
quote:
It just isn't that complicated. Get your ball from a Pro Shop. Anything else you do at your own risk.
If you want to vote with your $$$ you are free to do so. I like Morich balls, but you can bet I won't buy one from an internet site.
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE
Not in Bag: Awesome Finish, Rock On!, LT48
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Don't argue with an idiot; people watching may not be able to tell the difference.
Post by: Spider Ball Bowler on March 30, 2008, 07:34:05 PM
Down with MoRich, it's just not fair!
Now that I am done with my overly dramatized rant, I'll head to the pro shop, pick up a new ball, hope it cracks in half, then post about how well I was treated by MoRich, because I bought the ball from the shop, and not that Internet thing everyone keeps talking about. (I heard you can save $10 though if you use it?)
Then I can see how many new people jump on board and say how GREAT MoRich and their customer service is.
Thanks
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2007-08 Averages:
Monday: 211
Tuesday Sweeper: 223
Friday: 228
Michigan Majors: 208
Edited on 3/30/2008 7:36 PM
Post by: south fl bowler on March 30, 2008, 07:36:44 PM
PROBLEM SOLVED
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http://members.bowl.com/SearchUSBC/ViewMember.aspx?prefix=364&suffix=164
Member Details
CUBS WIN!!!!!!!!!
Post by: notsohotshot on March 30, 2008, 08:25:45 PM
Post by: Slick300 on March 30, 2008, 08:54:53 PM
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Ray Lathrop
Post by: JOE FALCO on March 30, 2008, 09:22:25 PM
Furthermore if you take something back to your Pro Shop and he doesn't want to bother with you .. you are OUT OF BUSINESS!
I also don't know how you read into something that is NOT THERE! They say quite clearly .. DON'T BOTHER ME WITH YOUR BALL PROBLEMS!
quote:
please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
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Hit them light and watch them fight
J O E - F A L C O
Post by: JOE FALCO on March 30, 2008, 09:30:58 PM
quote:
These balls that are sold by Morich to these people at a low cost are cg swing issues and color blems I believe Morich may be refering to the fact that these sellers are not informing the people what they are buying, and in some cases where they take it to drill they are unable to do it, or refuse to do it and the customer is stuck. I recently had a Cell in the pro shop bought from an internet site that had the pin right next to the cg and the mb was kicked to the right. The pro shop from where I am has dealt with alot of these balls without any issue as a matter of fact we have drilled nearly 100 Morich balls and have not have any cracking. If you get a ball with a bad cg swing call Morich I believe they will help you lay it out as long as you can provide them your pap tilt and approximate ball speed. But most importantly the lower price should send up a red flag maybe an inquiry call to the seller could avoid some of these issues so you don`t get any funny surprises.
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Ray Lathrop
Ray .. they don't lead you to believe that they will NOT STAND behind CERTAIN CLASSIFICATION of balls .. they tell you quite frankly that MoRich provides balls to the internet (in some way) but will not ALLOW BOWLERS CONTACT WITH MORICH ON BALLS BOUGHT FROM THESE SHOPS! There's nothing to read into it .. it's quite clear!
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Hit them light and watch them fight
J O E - F A L C O
Post by: JOE FALCO on March 30, 2008, 09:35:35 PM
quote:
Take the ball back to where you bought it, and follow procedure like everyone else has to. If the company that you bought the ball through won't help you, then avoid them, not the manufacturer of the bowling balls.
I guess you are suggesting SUFFER THE LOSS .. I guess that's what you have to do if you run into what you describe with MoRich .. since they will refuse to talk to you!
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Hit them light and watch them fight
J O E - F A L C O
Post by: Spider Ball Bowler on March 30, 2008, 09:37:17 PM
quote:
SPIDER .. I hope you realize that MoRich (in some way) is allowing these on-line shops to sell these balls .. then MORICH says (bowler)you buy these at your own risk! If you see this as fair to the bowler .. I don't agree with you.
Furthermore if you take something back to your Pro Shop and he doesn't want to bother with you .. you are OUT OF BUSINESS!
I also don't know how you read into something that is NOT THERE! They say quite clearly .. DON'T BOTHER ME WITH YOUR BALL PROBLEMS!quote:
please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
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Hit them light and watch them fight
J O E - F A L C O
Hey Joe,
If I had ball problems, I would not call MoRich anyways, I'd call my doctor
No but in all seriousness...I do not see a problem with it. All there saying is stop buying online. Just like all the other companies are essentially trying to do.
If I had an issue with any piece of equipment, my proshop WOULD take care of it (as long as I bought it there of course), so for me that is not an issue. If that is an issue for you, I would suggest finding a new proshop.
I can only assume from your posts that you do most of your bowling ball purchases online? Nothing wrong with that.
I am just thinking, if you buy a MoRich ball from....bowling.com, or bowlingball.com, they would honor the warranty right?
If you buy from eBay....I would assume you would be screwed. When I buy from eBay I go into it knowing if the ball cracks, I am screwed because I wanted to save some money.
That being said, I only buy discontinued stuff on eBay.....
Not like it matters my point is mute.
Good luck
--------------------
2007-08 Averages:
Monday: 211
Tuesday Sweeper: 223
Friday: 228
Michigan Majors: 208
Post by: JOE FALCO on March 30, 2008, 10:04:40 PM
I have had problems with cracked bowling balls and the manufacturer has always replaced the ball NOT ASKING where they were purchased. In some cases the ball was 2 years old!
The problem here is that MoRich is telling you before you purchase .. DON'T COME TO ME .. ONCE YOU BUY A BOWLING BALL WITH MY NAME ON IT .. IF YOU HAVE PROBLEMS THAT ARE NOT RESOLVED WITH THE SHOP YOU BOUGHT IT FROM .. TOUGH!
It's been mentioned that you follow procedures and go back to the shop you bought from .. with other companies if that situation is not satisfied to your liking .. you go to the manufacturer .. with MoRich they are telling you ahead of time .. DON'T BOTHER ME!
That my friends is UNFAIR TO BOWLERS!
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Hit them light and watch them fight
J O E - F A L C O
Post by: notsohotshot on March 30, 2008, 10:05:10 PM
Post by: JOE FALCO on March 30, 2008, 10:10:26 PM
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Hit them light and watch them fight
J O E - F A L C O
Post by: NicholasE on March 31, 2008, 12:55:53 AM
Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.
What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.
Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)
For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.
What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.
Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).
Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.
Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
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Throwing hambones since 2005.
www.myspace.com/nestes12
Post by: 302efi on March 31, 2008, 01:27:28 AM
quote:
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it
...but the customers peice of mind is 2nd to none!
I would have no problem purchasing a Lane #1 at proshop prices, but after seeing Morich's policy here...I will NEVER buy another Morich ball..either new or used.
Their balls are made in Mexico anyways...F*CK'EM !!!!!!
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quote:
I will head to my local pro shop. Right after I buy it online.
When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"
Robo-Arm bowlers SUCK...
Post by: NicholasE on March 31, 2008, 01:43:51 AM
quote:
...but the customers peice of mind is 2nd to none!
I would have no problem purchasing a Lane #1 at proshop prices, but after seeing Morich's policy here...I will NEVER buy another Morich ball..either new or used.
Their balls are made in Mexico anyways...F*CK'EM !!!!!!
Yeah, its a piece of mind to you because you're not the one losing out, but I think you're missing the concept of their actions.
They are not out to screw anyone. They are simply trying to get you to deal with your proshop first before dealing with them, thats all. If they have to fix it, they will but they want your proshop or supplier to call them not you.
Morich is a small company. They probably get tons of emails on just questions about layouts and other things. I would imagine they are trying to cut back on problems that they get calls and emails about and the best way to do this is have the customer go through their supplier before contacting them. They have probably been getting calls and emails about stupid things that could have been easily fixed by the supplier in the first place and thats where they are coming from.
As far as the stuff being made in Mexico, I don't know how that has to do with anything what so ever. Probably about 80% of the things you own were made in other countries.
I'm probably wasting my breath to try and explain any of this...
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Throwing hambones since 2005.
www.myspace.com/nestes12
Post by: 302efi on March 31, 2008, 01:53:41 AM
quote:quote:
...but the customers peice of mind is 2nd to none!
I would have no problem purchasing a Lane #1 at proshop prices, but after seeing Morich's policy here...I will NEVER buy another Morich ball..either new or used.
Their balls are made in Mexico anyways...F*CK'EM !!!!!!
Would you be happy to pay an extra $50 on every ball you purchased just to ensure if there was an issue, you would only have to call the manufacturer and they would replace it? I'll bet you could call any manufacturer out there, and they would be happy to take you up on that offer.
If there isn't an issue, they have just doubled their profit margin on the ball....
I understand what your saying, but to some the extra $50 for the peice of mind is worth it to me. Whenever I buy parts for my Mustangs, putting up a couple extra bucks for certian comapnies warrantes is a no-brainer.
What the policy reads as is like they couldnt give a sh*t about what happens to the ball after they sell. The whole part about just because our name and number is on the box, don;t call us....Why else would a comapany put info on the box ?
I've contacted Morich by phone and Email a couple times for info on layouts for my pops (hes a full roller) and they were quick and very informative to answer them, so no problems there.
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quote:
I will head to my local pro shop. Right after I buy it online.
When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"
Robo-Arm bowlers SUCK...
Edited on 3/31/2008 8:26 AM
Post by: 302efi on March 31, 2008, 01:57:22 AM
quote:
They are not out to screw anyone. They are simply trying to get you to deal with your proshop first before dealing with them, thats all. If they have to fix it, they will but they want your proshop or supplier to call them not you.
Show were where it says they will ?
I see no such lines anywhere.
Morich is pretty much saying if you ball cracks or has a problem, don't call them cause they can't & won't do sh*t about it.
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quote:
I will head to my local pro shop. Right after I buy it online.
When faced with a difficult situation, Jesus asks himself, "What would Chuck Norris do?"
Robo-Arm bowlers SUCK...
Post by: ToppDogg on March 31, 2008, 08:57:35 AM
Post by: NicholasE on March 31, 2008, 09:17:35 AM
quote:
Show were where it says they will ?
I see no such lines anywhere.
Morich is pretty much saying if you ball cracks or has a problem, don't call them cause they can't & won't do sh*t about it.
I don't need lines to tell me this. Its a common business practice with most companies, just most places doesn't put a disclaimer stating it. We have a business here selling car parts with the same exact type thing. If the customer buys from us then they deal with us, NOT THE MANUFACTOR!!!
They KNOW FOR A FACT that they don't sale directly to you because they don't sale directly to the general public and its your proshop or suppliers responsibility to contact them about a problem NOT yours.
The reason is because customers are pains in the rear and think they are always right because they are angery and being unrational. Its easier for any manufacture to have the distributor to handle the problem and if they can't handle it then to have the distributor to contact them because the distributor isn't going to be angery about it and not be a pain in the rear.
This is just how business works when you have middle men and your buying from the middle men, with few exceptions for some companies.
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Throwing hambones since 2005.
www.myspace.com/nestes12
Post by: Trubador on March 31, 2008, 09:51:48 AM
Go... buy... your... ball....from.... a..... Pro Shop. *shrug* Easy peasy. You've been warned.
--------------------
Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE
Not in Bag: Awesome Finish, Rock On!, LT48
Post by: Gene J Kanak on March 31, 2008, 10:13:27 AM
Is Morich taking this stance in order to encourage bowlers to go through brick-and-mortar proshops instead of undercutting them via the net? If so, I would imagine most proshop owners are fairly pleased, but it does leave the bowler out in the wind a bit.
If that's not the reason, perhaps, as another has said, they are doing this because people are getting a hold of blems and defects that were never meant to be sold and putting them out on the market. If this is the case, I really can't blame Morich. It would be one thing if they were intentionally selling these balls, but the way it sounded to me was as if people outside of the company were getting their hands on these balls and selling them on their own, without the company's approval.
In either case, while it sucks that honest bowlers may get screwed if their gear has a problem, at least Morich isn't hiding anything. That policy is right out in the open for all to see.
Joe, I respect your opinion; I sympathize with you for your problem, and I wish you luck, but from where I sit with the info that I've seen, I really don't think they are doing anything wrong. But that's just my opinion.
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I've only bowled 300, but I've benched 345
http://members.bowl.com/FindAMember/memberView.aspx?mp=519&ms=9130&s=2006-2007
Post by: insidedrive on March 31, 2008, 10:17:01 AM
First off Morich states:
"we didn't sell you the ball and can't help you with any problem surrounding your purchase"
Those of you stating that Morich won't stand by their product if it cracks or if it is defective are jumping the gun here. They won't support you around the purchase IE pin placements, blemishes, etc, because these are all issues between you and whom you've bought the ball from.
However, if you have a defect ball, it cracks, core crack, etc, it's no longer a 'PURCHASE ISSUE' it's a physical defect. Which they will stand by 100%
While I disagree with Morich's tactics in what they post online, I do agree with what they are saying. If you are going to buy something from EBAY or an un-verified online vendor then this is the unforutnate consequence you face. What if you purchase a Morich Awesome Hook off of ebay, and they ship you a Sahara. Do you expect Morich to swap out the ball for a Sahara? Of course not, that's between you and the person who shipped you the wrong ball. Thus resulting in a 'purchase' error.
If companies issued warranty cards that would be registered with the corporation then it would help to ensure the coverage of products purchased. Much like electronic equipment works today.
Once a ball has been registered with a company the name can not be transferred, therefore if someone from EBAY sells you a ball, and it comes with the reg card, and you are able to register it under your name, and it hasn't been discontinued, then the company now knows it's never been registered, and you are now the owner and they will stand by their product.
However, even under this scenario you will STILL have to go to the seller for any PURCHASING problems.
Bottom line, I always buy from my local proshop, or from an online proshop like buddiesproshop.com They'll take care of any issues for you and anything the proshop can't fix/replace the manufacturer should cover.
Post by: notsohotshot on March 31, 2008, 10:40:02 AM
Post by: insidedrive on March 31, 2008, 10:42:10 AM
If you purchase a computer that has windows 98 on it but has never been used you will not get support from Microsoft because Windows 98 is no longer supported, I think 2000 got dropped now too.
Post by: JOE FALCO on March 31, 2008, 12:36:03 PM
Then we talk about MoRich will stand behind there balls .. I don't doubt that one bit. The problem is .. MoRich is telling you WHEN YOU BUY MY PRODUCT BUYER BEWARE! You can't buy directly from MoRich so they are taking the stand if YOU BOUGHT ONE OF MY BALLS ..DEAL WITH WHOMEVER YOU BOUGHT IT FROM! They are not saying DON'T CALL ME IF YOUR BALL IS ON A 2nd drill/ or Don't call me if it's a 2nd of any kind/or don't call me if you have a problem with the ball .. they say DON'T CALL ME AT ALL! NOOO THAT'S NOT TRUE .. they do want you to call if you want to purchase something! .. But if you have a problem with one of my balls (that are being produced in MEXICO) Don't call me! I don't care where they produce the balls .. don't tell me BUYER BEWARE .. when I buy one of your balls. I THINK THAT'S UNFAIR TO BOWLERS!
Someone asked if I had trouble with a ball from MoRich .. the answer is NO .. I have a problem with their documented POLICY!
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Hit them light and watch them fight
J O E - F A L C O
Post by: idriveahonda on March 31, 2008, 12:47:18 PM
Honda Motor Company sells me a 2000 Honda Civic, (me being person A).
I am on ebay, and I sell it to another person (who we will call person B).
Now if person B gets pissed of there is interior/exterior blemishes, motor problems, electrical problems...do you think Honda itself is going to take the blame for this?
The answer is no. If you purchase something from another distributor (who is not directly related to the manufacturer), and something goes wrong, you contact the person you bought it from.
Just because the manufacturer is the original producer of a product, does not mean they are liable for someone elses sellling tactics, or the buyer's ignorance.
Post by: JOE FALCO on March 31, 2008, 12:50:36 PM
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Hit them light and watch them fight
J O E - F A L C O
Post by: TheAxeEffect415 on March 31, 2008, 02:04:47 PM
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Know your worth... Expect nothing less
Post by: NicholasE on March 31, 2008, 02:11:50 PM
Everyone knows how great the Morich stuff, wether its made in Mexico, USA, their kitchen, doesn't matter. How many times has anyone even complained on this site about a problem with a Morich Ball??? I think the answer looks like the shape of an egg.
I always read Morich post because I love thier stuff and have never seen anything about a bad ball. Mostly people complaining becuase the ball is not laid out correctly.
quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
This clearly states that if the buyer has a problem with a purchase from any seller that they do not deal with directly, then its the sellers responsibility to fix it. Makes very clear and resonable sense, because they do not sell it to them and don't know how they got the stuff in the first place. Yeah it has their name on it but if the place got ahold of blems somehow and sold them, Morich doesn't want a phone call saying, "I got a ball where the pin is on the other side as to the MB" because Morich doesn't just sell people garbage like that.
I have yet to see any quality problems with Morich. The only thing would be colors, but if your buying a ball becuase of coloring, you have issues anyways.
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Throwing hambones since 2005.
www.myspace.com/nestes12
Post by: BowlinStr8t on March 31, 2008, 02:57:55 PM
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My ball won't hook--Oops, it was my spare ball....
Post by: 1MechEng on March 31, 2008, 03:04:07 PM
It's a publicly posted policy. If you don't like it Joe, move on to another company. There are other options if you want MoRich and a warranty: buy locally. Support the pro shop. Buy through a reputable online shop. This is no different than any other purchase you might make.
As with anything: Caveat Emptor (Buyer Beware). If you had bought a set of golf clubs on E-bay from some random seller, would Titleist or Ping warranty the product?! I'm sure you would get the same response as you did from MoRich.
IMHO, MoRich is not screwing anybody, despite your claims to the contrary.
--------------------
======================
Dan
======================
Engineering * Bowling = a fun and practical application of rotational kinematics.
Bowling Nerd Herd (TM) Member
Post by: Djarum on March 31, 2008, 03:52:43 PM
Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Post by: Slick300 on March 31, 2008, 03:57:18 PM
--------------------
Ray Lathrop
Post by: Djarum on March 31, 2008, 03:57:58 PM
quote:
Ok, as a guy that sales car parts I have the same experience with this.
Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.
What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.
Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)
For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.
What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.
Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).
Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.
Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.
Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Post by: IHFN on March 31, 2008, 04:22:37 PM
quote:quote:
Ok, as a guy that sales car parts I have the same experience with this.
Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.
What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.
Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)
For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.
What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.
Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).
Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.
Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.
Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Actually, this isn't the case. I bought a TV from HHGreggs. After looking at it for 2 weeks, the picture looked like crap. Did I call Hitatchi? No, I called HHGregg. They called a repair guy to come look at it. He said he could get a replacement part or I could have HHGregg just give me a replacement. I called HHGregg, and two days later I had a new TV. Not once did I have to contact Hitatchi over the TV.
Post by: JOE FALCO on March 31, 2008, 05:22:35 PM
They tell me BUYER BEWARE! What nerve. They sell products through whoever will give them the price of a ball. Then When a BOWLER tries to purchase that ball MoRich tells you BUYER BEWARE. They don't say of BLEMISHES/Bad PINS/etc! THey just say BUYER BEWARE ..what the heck are you to think of such a statement!
Someone points out that I favor AMF .. the answer to that statement is YES. If you have ever delt with AMF's customer service I don't have to explain .. If AMF made this statement on their system .. I'd be saying the same thing .. UNFAIR TO BOWLERS!
Only a fool would buy balls from them after they advertise that statement! They can at any time refer back to it and have you by the throat! Buy a ball from your local Pro Shop and have a problem (maybe the guy goes out of business) you will be STUCK!
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Hit them light and watch them fight
J O E - F A L C O
Post by: Rileybowler on March 31, 2008, 05:31:05 PM
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Carl
Post by: Dan Belcher on March 31, 2008, 05:44:21 PM
For some reason, bowlers have an entirely different perception of how customer service should work compared to other businesses it seems. They hold everyone to a much higher standard, they go directly to the company rather than the retailer, and so forth. Morich's statement doesn't bother me -- it's just reaffirming how I already feel.
Post by: NicholasE on March 31, 2008, 06:04:11 PM
quote:quote:
Ok, as a guy that sales car parts I have the same experience with this.
Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.
What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.
Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)
For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.
What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.
Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).
Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.
Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.
Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Not really, this IS HOW CAR PARTS WORK. Its my job/life, I think I would know a little bit about it, don't you?
I think a TV is in a category of its own. When something happens to a TV its not the sellers fault that the TV goes bad because they just sell it. Unlike bowling balls that stay the same until tampered with by a proshop operator, which would be like the guy that sold you the TV. You understand where I'm coming from?
If your going to compare something, at least make it something that is close in comparison.
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Throwing hambones since 2005.
www.myspace.com/nestes12
Post by: THADIUS169 on March 31, 2008, 09:54:51 PM
Post by: J_Mac on March 31, 2008, 10:07:11 PM
quote:
Go to the MoRich website. They released a new statement regarding internet purchases and I feel it clears up any confusion.
Don't worry... getting an old man to change his mind is like expecting a 6 month old to change his own diaper, it's just not going to happen.
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"A word to the wise ain't necessary -- it's the stupid ones that need the advice." Bill Cosby
"Never argue with an idiot. They bring you down to their level and beat you with experience."
Post by: JOE FALCO on March 31, 2008, 10:22:11 PM
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Hit them light and watch them fight
J O E - F A L C O
Post by: JOE FALCO on March 31, 2008, 10:43:08 PM
I have received a message that clears the subject up for me. For you that accepted the policy as it was stated .. I feel sorry for .. for all of you that understood my position I THANK YOU for your support!
I wish to PUBLICLY thank the BR member for explaning the situation so clerly. THANK YOU!
I will make no further comment on the subject!
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Hit them light and watch them fight
J O E - F A L C O
Post by: Djarum on April 01, 2008, 12:18:00 PM
quote:quote:quote:
Ok, as a guy that sales car parts I have the same experience with this.
Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.
What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.
Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)
For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.
What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.
Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).
Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.
Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.
Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Actually, this isn't the case. I bought a TV from HHGreggs. After looking at it for 2 weeks, the picture looked like crap. Did I call Hitatchi? No, I called HHGregg. They called a repair guy to come look at it. He said he could get a replacement part or I could have HHGregg just give me a replacement. I called HHGregg, and two days later I had a new TV. Not once did I have to contact Hitatchi over the TV.
That may be HHGreggs policy, but that is not bestbuy or CC policy. I had a camera that broke after the exchange period, and I had to send it to the manufacturer.
Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Post by: Djarum on April 01, 2008, 12:29:05 PM
quote:quote:quote:
Ok, as a guy that sales car parts I have the same experience with this.
Because Morich does not deal with the public, they are not responsible for anything that happens to the ball after it leaves their places if its not something with the product.
What morich wants you do to do is, when you have an issue, contact where you got it from, first. If there is something the proshop doesn't fix or if their is a defect, they can contact their warehouse or Morich if they deal directly with them.
Alot of people don't understand how things really need to work when you have a middle man (IE your local proshop and distributors.)
For instance, my company sales car parts, we are the middle men in our situation. We setup websites for people to buy parts off of, then they buy though us but we ship from other companies or warehouses. Ok, if a customer has a problem with a part or anything they HAVE to contact us first. They cannot call our distributor because they will not handle it because they didn't sell it to the customer, they sold it to our company for a price, then we marked it up and sold it to the guy or gal.
What this means is morich didn't sell it to you in the first place, in their eyes they have never dealt with you. If their is a problem with their product they expect you to contact the seller and have them to contact them because they were the ones to buy the ball in the first place, not you as the bowler.
This is just how business works when you have middle men for some companies. I know there are bowling companies that want you to contact them directly like take for instance Lane#1 they deal with the ball owners no matter who they got it from. Well thats fantastic and all but most of the times when they just handle the problem, I can guarantee you that they are losing money on it.
Morich is trying to do smart business without losing money over something that might not have been their fault in the first place. (IE bad layout and ball not working [like buzzbomb guys on here] or ball cracking because of improper bridge distance between the fingers).
Its smart business from an owners aspect. Its not saying they won't fix the problem if they feel that its their fault or something that couldn't be prevented. They are saying, don't contact them first. Go through who you bought it from and if it has to go to them let the seller contact them. I doubt anyone contacts them about blems or anything so I don't think thats the issue at hand. If they did contact them, I would tell them tuff luck my self if purchased from ebay because you never know whos trying to rip you off by saying they didn't know and want a 1st ball.
Smart business tactics and if you're not willing to follow then don't buy the product. I've been throwing morich for a while now and will continue to throw morich. They put out great balls that work and for me its worth the risk, if there was one.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
This only works USUALLY within the exchange period. I buy a 2500 dollar tv. It breaks after 30 days. Guess who I have to contact? The manufacturer. Thats right.
Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Not really, this IS HOW CAR PARTS WORK. Its my job/life, I think I would know a little bit about it, don't you?
I think a TV is in a category of its own. When something happens to a TV its not the sellers fault that the TV goes bad because they just sell it. Unlike bowling balls that stay the same until tampered with by a proshop operator, which would be like the guy that sold you the TV. You understand where I'm coming from?
If your going to compare something, at least make it something that is close in comparison.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
I understand what you are saying, because there is a 3rd party invovled in the labor portion of the cost. But lets say I go to autozone to buy a part that has no warranty through them but a manufacturer warranty, and the part fails before this warranty but after the return date of say 30 or 90 days. Lets say I use an independent mechanic or friend mechanic. I doubt autozone would let me bring the part back. I would be required to go through the mfg for a replacement. If I go to firestone or local mechanic, they would probably work something out between the seller(ie autozone) or the manufacturer themselves.
To compare bowling equipment, if the ball cracks before the warranty period, and no fault to the proshop where I purchased it and got it drilled, this would be the manufactures problem. Now, in the past it seems to me that usually manufactures allowed the proshop operators to replace the product. Then the manufactures replaced the proshops product.
In either case, the proshop or auto shop is doing the legwork of product replacement if the buyer goes through that chain of services. But if the buyer doesn't go through that chain of services, in most cases, the customer is required to go though the manufacture to have the part replaced if it is a defective product. Some retailers like autozone may not have a problem with dealing with the defective product.
In some ways I like that MoRich is taking the stand on how thier product should be serviced, and here's why.
If you buy from a reputable internet proshop and have the ball drilled by a qualified driller, and the ball cracks or has defect, who do you go to replace the product? From the internet proshops point of view, they are merely selling a product. Their job is not to deal with product replacement or warranty replacement. The driller has no say in this either. The next logical step is to go to the manufacture. If the online shop is willing to take the ball back and give a replacement and deal with warranty replacement, that is their choice. But, I do not believe online shops are required to deal with product replacement and product warranties on equipment, unless this is under contract between them, the distributer, and the manufacturer.
Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Edited on 4/1/2008 12:32 PM
Post by: Trubador on April 01, 2008, 01:46:48 PM
quote:
I have received a message that clears the subject up for me....
I'm glad someone speaks your language...
Here is the quote from the Morich site:
quote:
With today's marketing venues, sellers are finding new avenues to reach a larger audience. One of which is the popular Internet. Hence, there are 2 issues that need clarification -- purchases and warranty returns.
PURCHASES: Over the last few years, the number of complaints regarding Internet order issues has risen as some Internet sites continue to ignore you as a customer with respect to your specific order. Unfortunately, our number is printed on the box so we receive many disturbing calls about the issues of your purchase. We agree you have the right to purchase any product from which ever venue you desire but the bottom line is that you didn't buy from us so you must deal with the seller. What we strongly suggest is that you make sure you're dealing with a reputable source so that if you have any problems with your purchase (e.g.: colors, weights, pin placements, etc.) you can easily work it out with them.
WARRANTY: Okay, so now the purchase has been made what's next if the ball is defective? That's simple! The ball MUST BE RETURNED to the seller who in turn sends it back to us for review. Not only has this been our policy from day 1; it continues to be our policy today. Why must it go back to the seller? We have specific return policies in place with our distributors and pro shops that work rather well. In fact, it's extremely rare for a replacement not to be granted.
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Equipment in Bag:
TZone, Fury, Awesome Revs, Twisted Fury, Fury Pearl TE
Not in Bag: Awesome Finish, Rock On!, LT48
Post by: NicholasE on April 01, 2008, 01:52:29 PM
quote:
With today's marketing venues, sellers are finding new avenues to reach a larger audience. One of which is the popular Internet. Hence, there are 2 issues that need clarification -- purchases and warranty returns.
PURCHASES: Over the last few years, the number of complaints regarding Internet order issues has risen as some Internet sites continue to ignore you as a customer with respect to your specific order. Unfortunately, our number is printed on the box so we receive many disturbing calls about the issues of your purchase. We agree you have the right to purchase any product from which ever venue you desire but the bottom line is that you didn't buy from us so you must deal with the seller. What we strongly suggest is that you make sure you're dealing with a reputable source so that if you have any problems with your purchase (e.g.: colors, weights, pin placements, etc.) you can easily work it out with them.
WARRANTY: Okay, so now the purchase has been made what's next if the ball is defective? That's simple! The ball MUST BE RETURNED to the seller who in turn sends it back to us for review. Not only has this been our policy from day 1; it continues to be our policy today. Why must it go back to the seller? We have specific return policies in place with our distributors and pro shops that work rather well. In fact, it's extremely rare for a replacement not to be granted.
This is EXACTLY as I stated in this post, I told ya'll they would fix the problem but they don't want you contacting them but the person that they sold it to which IE would be your proshop operator NOT you. I win.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
Edited on 4/1/2008 1:53 PM
Post by: Djarum on April 01, 2008, 04:43:36 PM
quote:quote:
With today's marketing venues, sellers are finding new avenues to reach a larger audience. One of which is the popular Internet. Hence, there are 2 issues that need clarification -- purchases and warranty returns.
PURCHASES: Over the last few years, the number of complaints regarding Internet order issues has risen as some Internet sites continue to ignore you as a customer with respect to your specific order. Unfortunately, our number is printed on the box so we receive many disturbing calls about the issues of your purchase. We agree you have the right to purchase any product from which ever venue you desire but the bottom line is that you didn't buy from us so you must deal with the seller. What we strongly suggest is that you make sure you're dealing with a reputable source so that if you have any problems with your purchase (e.g.: colors, weights, pin placements, etc.) you can easily work it out with them.
WARRANTY: Okay, so now the purchase has been made what's next if the ball is defective? That's simple! The ball MUST BE RETURNED to the seller who in turn sends it back to us for review. Not only has this been our policy from day 1; it continues to be our policy today. Why must it go back to the seller? We have specific return policies in place with our distributors and pro shops that work rather well. In fact, it's extremely rare for a replacement not to be granted.
This is EXACTLY as I stated in this post, I told ya'll they would fix the problem but they don't want you contacting them but the person that they sold it to which IE would be your proshop operator NOT you. I win.
--------------------
Throwing hambones since 2005.
www.myspace.com/nestes12
Edited on 4/1/2008 1:53 PM
How if the seller doesn't want to deal with manufacture warranties, ala Best Buy or many other retailers of many other different items? I firmly believe that it then lies on the sholders of the manufacture to deal with the warranty. As an employee of a company that deals in finished goods, we honor our warranty through the customer, not the seller/dealer of our product.
Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Post by: Hamburglar on April 03, 2008, 09:27:12 AM
quote:quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!
With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!
NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
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Hit them light and watch them fight
J O E - F A L C O
You know, I had always heard Mo was a dick but I defended him and his company on many occassions by saying they design some of the best bowling equipment on the market...guess I was wrong about him.
They did reword some of what they had on their site...but it still doesn't sound like a good business policy to tell your customer to take his problems elsewhere...definitely would make me think twice about buying another piece of equipment from them.
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That which doesn't kill you will only make you stronger, that which doesn't make you stronger is a waste of time!
Post by: jls on April 04, 2008, 10:20:41 AM
quote:quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!
With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!
NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
--------------------
Hit them light and watch them fight
J O E - F A L C O
Wow Joe, I actually agree with you on this. However the problem is that Morich nor Columbia, nor Storm sell direct to the public. They sell thru Dist.
So therfore their dist. are their customers. Now who ever wrote you that reply, could have said it nicer!!!!!
Now I know what the problem is here Joe. More then likely you bought the ball online, and there is some cost to send it back. As opposed to if you had bought the ball in a pro shop. However some online dealers do help customers like you that have defective balls. And some don't.
"Buyer beware", that was rather cold!!!!!
I am sure when you tell everyone you bowl with that Morich balls crack. That person at Morich, that said to you, "Beware" might want to re think that!!!!
I am sure by now that you have probably let many know, what you think about the way Morich does business. And down the line, someone, when buying their next ball, just might remember your problem. And buy something else.
Good for you!!!!
--------------------
jls, proud watcher of womens golf
Post by: jls on April 04, 2008, 10:38:21 AM
You know, I had always heard Mo was a dick but I defended him and his company on many occassions by saying they design some of the best bowling equipment on the market...guess I was wrong about him.
They did reword some of what they had on their site...but it still doesn't sound like a good business policy to tell your customer to take his problems elsewhere...definitely would make me think twice about buying another piece of equipment from them.
--------------------
That which doesn't kill you will only make you stronger, that which doesn't make you stronger is a waste of time!
[/quote]
Morich's policy is no different from that of just about every ball maker.
It is extremely diffulcult to deal with Hundreds and hundreds of pro shops. And even more diffulcult to have to deal directly with the public. That is the main reason, most sell their products to dist. And these Dist. are set up to handle returns.
But the customer must get the ball back to them, to get a problem solved.
And that means, take the ball back to where it was bought.
Morich is doing exactly what just about all ball makers do. However Joe feels he was not dealt with fairly, and he may be right. That Buyers Beware thing was rather tacky!!!
But Joe, try to understand the policy. Return the ball to where you bought it from, and the problem should be solved. Unless it was bought on ebay.
Thats another issue, cause then, you did not get it from a dealer. So more then likely, there is no way to return it to a dist.
But I do know that many bowlers, who buy balls online, get upset when told they must return the ball. Mainly because of the freight involved. This may be avoided if the ball is bought in a pro shop. Some may not charge, or some may charge a much lower fee to return the ball.
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jls, proud watcher of womens golf
Post by: bassnatzii on April 04, 2008, 03:10:04 PM
so sending it to where you bought it, if they truly by real product not the cheaper stuff they will take care of getting this taken care of, if not then they wont want to deal with the company
not that hard to understand
and Yes I throw morich and if had a problem i went to my proshop and they took care of it inconjunction with morich and no problems
Joe-contact i will contact u if u dont want there stuff anymore and try to work something out with other stuff I may still have
GL to you and others in future and remember this is a downfall with buying off the internet with alot of things, including car audio, and some home audio items also..
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current arsenal
Morich Ravage
Morich Shock & Awe
Morich Awesome Finish
Morich LevRG
Roto Grip Odyssey
Roto Grip Quest
Brunswick vizaball Ichiro
Post by: Djarum on April 04, 2008, 04:20:03 PM
quote:quote:quote:
Since we don't deal with these sites we can't control what they do or what you get. So here's the unfortunate catch...if you have problems with what you bought, please call the business from which you bought the ball and NOT the MoRich toll free number! Even though our name and number are on the box, we didn't sell you the ball and can't help you with any problem surrounding your purchase. You MUST work that out with the business you purchased it from. As the old saying goes, "buyer beware!"
Don't think this is fair ..Your bowling balls are not SMALL TICKET items .. when a bowling ball cost in the neighborhood of $200 and I am the original buyer .. I expect the manufacturer to stand behind problems (like cracking) no matter where I bought the ball! When you as a manufacturer are seeking assistance in creating your bowling balls (workers/equipment/quarters/etc.) you seek not only the best but the best price .. why then should you expect less from your customers!
With the statement you've made I will STAY AWAY from MoRich balls and hope my fellow bowlers do the same!
NOTE: Currently I own:LevRg;OnSlaugth;Solid LevRg
--------------------
Hit them light and watch them fight
J O E - F A L C O
Wow Joe, I actually agree with you on this. However the problem is that Morich nor Columbia, nor Storm sell direct to the public. They sell thru Dist.
So therfore their dist. are their customers. Now who ever wrote you that reply, could have said it nicer!!!!!
Now I know what the problem is here Joe. More then likely you bought the ball online, and there is some cost to send it back. As opposed to if you had bought the ball in a pro shop. However some online dealers do help customers like you that have defective balls. And some don't.
"Buyer beware", that was rather cold!!!!!
I am sure when you tell everyone you bowl with that Morich balls crack. That person at Morich, that said to you, "Beware" might want to re think that!!!!
I am sure by now that you have probably let many know, what you think about the way Morich does business. And down the line, someone, when buying their next ball, just might remember your problem. And buy something else.
Good for you!!!!
--------------------
jls, proud watcher of womens golf
jls,
There are many prodcuts bought and sold everywhere that are purchased from retailers where retailers get them through distributers. Many if not most are warranted through the manufacture, not the distributer.
Dj
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The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.
Post by: jls on April 04, 2008, 05:28:26 PM
There are many prodcuts bought and sold everywhere that are purchased from retailers where retailers get them through distributers. Many if not most are warranted through the manufacture, not the distributer.
Dj
--------------------
The views and opinions of Djarum expressed on BallReviews.com do not necessarily state or reflect those of the BallReviews.com.[/quote]
DJ, Your are right about that. But in the bowling business, all returns usually must go thru Dist. We pro shops do not make up company policy.
The big boys at Brunswick and Ebonite, etc, make up this policy. All we do is follow it. And only if we bought the ball from a Dist. can we return it to that dist. If a pro shop should buy a ball online, as many do, and it is defective, we can not send it back to our dist, cause we did not buy it from them.
And the same thing applies to the public. Rarely will a ball company get involved directly with the customer. In same case it may happen, but that is the exception, not the rule.
Many people like Joe, remember the good old days, when one could call a ball company and get a problem taken care of directly. But that is rare today.
Most of the time, if you call a ball company, they will refer you back to your pro shop or online dealer where you bought the ball.
And if bought online, that could mean a freight charge to return the ball. And that is why I believe, so many of these threads about defective balls, are upset with some ball companies. No one wants to pay for the little brown truck.
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jls, proud watcher of womens golf
Post by: JOE FALCO on April 04, 2008, 05:44:38 PM
Everyone talks about ProShops GOING OUT OF BUSINESS .. what does a bowler do if he buys from a B&M shop and the shop goes out of business .. would one of the other Pro Shops STEP UP TO BAT and represent the bowler to MoRich? I wouldn't bet on that! Policy states bowlers CAN'T go back to MoRich .. Yes .. the policy makes the comments under on-line purchases BUT .. they can use that against ANY purchases! Incidently last year I had 4 balls cracked on the shelf .. I delt directly with the company and each ball was replaced with NO QUESTIONS without comments on the balls age!
I WILL NOT COMMENT AGAIN no matter how I feel that a poster MAYBE misleading readers!
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Hit them light and watch them fight
J O E - F A L C O
Edited on 4/4/2008 5:47 PM