Maybe I am the odd one on here, but I feel like it isn't so wrong for the staffers to get the equipment first.
1. In a sense, they are employees of Motiv. I feel like a company should take care of its employees first.
2. It is their job to represent, inform, and ultimately increase sales for Motiv. If being in the first (smaller of the two) group gives Tacket the ball used for the win in time for a tournament, it gives Motiv a bit more publicity and recognition from a win. If he didn't have that ball, he may not have placed.
3. Like I said, the staffers are a smaller group than the general public. How much longer will take everyone else to receive their replacement balls if the staffers get it first? A week? Maybe two tops. Big whoop. How many league sessions have you all bowled without a jackal? It isn't going to kill you to wait just a little longer.