so wait.
customers that chose to replace their Jackal or jack Carnage can get any current line ball -for free, nib
but if u want the LE (they promised?) then u may not get a new ball, your old one will have to do.
seems like some B.S.
some get a new ball, some dont.
Motiv.... it's the cost of doing business..flat out. they were lucky to have risen to the no.2 spot so quickly without any major downfalls til this. it sucks, but it's bound to happen to everyone at somepoint.
fix the issue, and make your consumers happy...raise the price of your stuff $5 a ball rolling recoup the funds...people would still pay...they love your product...
TAKE CARE OF YOUR CUSTOMERS