I recently bought a Sigma Sting and a Tribal Fire looking for a good 1-2 combo for medium and for medium/light oil conditions. I was looking for smooth, predictable balls, with a moderate motion and a delayed hook shape, and since in the Motiv website they are listed as moderate and with a delayed hook, I decided to buy them.
The thing is, I started asking in forums about wether these balls can be a good complement or not, and for the most part I was told that the Fire is almost as strong as the Sting, and most of the people suggested me getting a Venom Shock or an original Tribal so they will be better complement to my Sigma Sting.
I bought the Tribal Fire from bowlerstore.com and they agreed to exchange the ball but I will have to pay $17 for shipping plus a 15% restocking fee, which I found a little expensive, but at the end of the day it is not their fault.
I decided to call Motiv customer service and a really nice lady talked with me, apologized for the issue and offered me to exchange the ball for no charge (The Tribal Fire is still undrilled).
I will take the weekend to watch videos about the bowling balls that I'm thinking might suit my game, and on monday I will go with my bowling coach so we can decide together which ball will be the one I'll be getting.
I just wanted to post this because most of the times we just post to complain about how the companies are, about bad customer services, and I believe that companies deserve to be recognized when they do things right.
Kudos to Motiv!
By the way, I'm between the Venom Shock and the original Tribal... Thoughts?