Sure glad some of you are not in the pro shop business and if you are, I can see why they lock doors and customers look for better shops. When a shop prices balls sold/drilled through them, smart shops take in consideration that they may have to drill a defective ball on occasion. This just happens to be an anomaly. So does a shop owner charge and piss the customer off and lose that customer or take care of that customer? Then some say pro shop is losing out on a sale. You act like customers are knocking your door down and you have no time to drill replacemnt balls. If that is the case then obviously you are doing a tremendous business and drilling these replacemnt balls will not hurt your pocket book. If you have more balls coming in from outside sources, maybe one should relook at their pricing strategy and/or provided a service that gives them a reason to purchase through you. All of my customers purchased through me so I am taking care of them and I will reap the benefits in future sales from these customers.
     Motiv is a damn good company with great products and customer service. They are in my top 2 sellers and I will do my part to ensure my customers are happy and will continue to purchase their products as most were by recommendations from me and my staff and why make a customer suffer when they chose a ball based on a recommendation.

    Sure glad some of you are not in the pro shop business and if you are, I can see why they lock doors and customers look for better shops. When a shop prices balls sold/drilled through them, smart shops take in consideration that they may have to drill a defective ball on occasion. This just happens to be an anomaly. So does a shop owner charge and piss the customer off and lose that customer or take care of that customer? Then some say pro shop is losing out on a sale. You act like customers are knocking your door down and you have no time to drill replacemnt balls. If that is the case then obviously you are doing a tremendous business and drilling these replacemnt balls will not hurt your pocket book. If you have more balls coming in from outside sources, maybe one should relook at their pricing strategy and/or provided a service that gives them a reason to purchase through you. All of my customers purchased through me so I am taking care of them and I will reap the benefits in future sales from these customers.
     Motiv is a damn good company with great products and customer service. They are in my top 2 sellers and I will do my part to ensure my customers are happy and will continue to purchase their products as most were by recommendations from me and my staff and why make a customer suffer when they chose a ball based on a recommendation.

So shines a good deed in a weary world.

-W. Wonka

Quote from: Perfect Approach Pro Shop on March 31, 2016, 09:55:40 AM

    Sure glad some of you are not in the pro shop business and if you are, I can see why they lock doors and customers look for better shops. When a shop prices balls sold/drilled through them, smart shops take in consideration that they may have to drill a defective ball on occasion. This just happens to be an anomaly. So does a shop owner charge and piss the customer off and lose that customer or take care of that customer? Then some say pro shop is losing out on a sale. You act like customers are knocking your door down and you have no time to drill replacemnt balls. If that is the case then obviously you are doing a tremendous business and drilling these replacemnt balls will not hurt your pocket book. If you have more balls coming in from outside sources, maybe one should relook at their pricing strategy and/or provided a service that gives them a reason to purchase through you. All of my customers purchased through me so I am taking care of them and I will reap the benefits in future sales from these customers.
     Motiv is a damn good company with great products and customer service. They are in my top 2 sellers and I will do my part to ensure my customers are happy and will continue to purchase their products as most were by recommendations from me and my staff and why make a customer suffer when they chose a ball based on a recommendation.

+1 Exactly, keep the customer happy. It may not be the PSO fault but it doesn't mean they can't be part of the solution and reap the benefits later.

+1 Easier to keep a customer happy than to whine about it in their presence.
If you don't like what your getting from Motiv which is more foot traffic in the door, then you should just put a sign on the door that Motiv replacement customers are not welcome in your shop since your not being fully reimbursed for your time at mechanic labor time of $140 an hour.

So if a busy shop has say 24 exchanges on balls they get to spend basically 3 full days (yes it's gonna average an hour per customer or close to it) and get 3 balls, from a company now with a tarnished image, to sell to get compensation for the 3 days of work. 

I'd be willing to bet Motiv didn't consult with many shops to see if this arrangement would be acceptable. 

So if a busy shop has say 24 exchanges on balls they get to spend basically 3 full days (yes it's gonna average an hour per customer or close to it) and get 3 balls, from a company now with a tarnished image, to sell to get compensation for the 3 days of work. 

I'd be willing to bet Motiv didn't consult with many shops to see if this arrangement would be acceptable. 

Say this shop receives 3 free Primal Rage Remixes from Motiv for the 24 balls that they drilled under the exchange program.  The shop sells these for $210 each, so they receive $630 total.  That $630 in revenue for 27 total hours (24 hours for the exchanges and 3 hours for the Remixes) isn't enough to compensate for the work?  That amounts to almost $24 per hour compensation (or $26.25 reimbursement for each exchange ball drilled...however you would rather see it.)  I get that it isn't the normal rate for the shop may typically see, but it is still a reasonable rate.  Plus, it isn't as though this will be a reduced rate for all future business...it is just this one instance for the exchange program balls.

I have used several Pro Shops over the past 20+ years, and once they have my measurements it takes them 25-30 minutes to layout and drill a ball (Grips and slug.)  My current PSO always asks if I want to wait while the ball is drilled.  I never wait and usually go back the following week sometime.

A handful of really busy shops may have to work a few hours overtime during the exchange period, but every job requires overtime now and then. 

As Cory said, it's not nearly enough. And there is way more time dealing with people than the time just putting holes in the ball. So an hour a piece is a much closer estimate.

With all the time most of you have spent complaining about lost revenue from potentially handling a Motiv return. You could have already printed out and posted on your doors that you do not want to participate in the Motiv ball exchange.
Dear customer it is with great regret we will not participate in the Motiv ball exchange since this will cause a financial hardship that you as a customer will not pay full price for our services or purchase another ball or other crap in our store that we mark up 200%. However you are welcome to waltz on in and shoot the breeze with us and look at the wonder wall of high performance sponges that will need a replacement after 150 games.   

HA HA  I don't care what you say, that there's funny

For me it's quite simple.I have ran my plumbing business since 1989.Not once have I needed to advertise to get business and stay really busy.If one of my employee's makes a mistake, I alone eat the cost of what it takes to fix it and make it right. I don't ask the customer, contractor or employee to cover any cost of the repair.To me that has been a great way to do things in my business. If motiv wants to "Pass some of  the buck" on to the PSO'S that's just stupid in my opinion .Own the fu*k up,fix it and move on !!