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Author Topic: Jackal and Carnage replacement/stall process  (Read 36016 times)

LyalC52

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Jackal and Carnage replacement/stall process
« on: March 29, 2016, 02:14:13 PM »
https://www.dropbox.com/s/lmy2xnldsl5ha0z/Motiv%20Jackal%20Fair%20Exchange%20Program.pdf?dl=0


uggg this has me a bit frustrated

I don't think I need a heavy oil ball during the summer, so do I wait for the LE ball, or get something I can use during the summer?

what if the LE is junk?
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cory867

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Re: Jackal and Carnage replacement/stall process
« Reply #61 on: March 31, 2016, 02:30:07 PM »
Quote from: luv2C10falll on March 31, 2016, 02:27:45 PM
For me it's quite simple.I have ran my plumbing business since 1989.Not once have I needed to advertise to get business and stay really busy.If one of my employee's makes a mistake, I alone eat the cost of what it takes to fix it and make it right. I don't ask the customer, contractor or employee to cover any cost of the repair.To me that has been a great way to do things in my business. If motiv wants to "Pass some of  the buck" on to the PSO'S that's just stupid in my opinion .Own the fu*k up,fix it and move on !!

Well said!
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- Cory

big_bg

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Re: Jackal and Carnage replacement/stall process
« Reply #62 on: March 31, 2016, 02:42:35 PM »
Quote from: luv2C10falll on March 31, 2016, 02:27:45 PM
For me it's quite simple.I have ran my plumbing business since 1989.Not once have I needed to advertise to get business and stay really busy.If one of my employee's makes a mistake, I alone eat the cost of what it takes to fix it and make it right. I don't ask the customer, contractor or employee to cover any cost of the repair.To me that has been a great way to do things in my business. If motiv wants to "Pass some of  the buck" on to the PSO'S that's just stupid in my opinion .Own the fu*k up,fix it and move on !!

Since 1989 have you ever had a defect in materials that you installed where you simply replaced the defective part for your customer to make them happy? Were you compensated by the manufacturer fully for the defective part and your labour? 
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noslouch

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Re: Jackal and Carnage replacement/stall process
« Reply #63 on: March 31, 2016, 02:55:00 PM »
 In plumbing when you sell a customer a defective product through no fault of your own, it gets replaced at no charge to the customer. The customer will almost always have something else that needs looked at. Be it a slow drain, toilet constantly running, garbage disposal buzzing before spinning up not enough hot water from water heater. You're up selling your good service presence by being there. High percent of time your going to sell some service to that customer. $135 cost to you for a cheap disposal marked up x2.3 $310 not including labor or additional replacement parts that job adds up to more than just gas money. Spend half the day at customers home you walk away with at least a grand for going out to a warranty issue. You personally can't say doesn't happen on occasion.   
« Last Edit: March 31, 2016, 03:34:19 PM by noslouch »
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noslouch

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Re: Jackal and Carnage replacement/stall process
« Reply #64 on: March 31, 2016, 03:01:54 PM »
 Defective parts get returned to supply house. Plumber doesn't always eat the cost of replacement parts. Just the time he gets out to travel and fuel. Fuel which is  surcharged  part of service contract when first installed on primary trip.
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itsallaboutme

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Re: Jackal and Carnage replacement/stall process
« Reply #65 on: March 31, 2016, 04:50:45 PM »
Snakster, it's you. I've been in the bowling industry in some capacity for over 30 years.
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ITZPS

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Re: Jackal and Carnage replacement/stall process
« Reply #66 on: March 31, 2016, 05:22:04 PM »
No, actually I really don't care.  Motiv makes a product, a bowling ball.  They sell you the product, and are not responsible for what you do with it afterwards.  If you choose to have holes put in it and throw it down a lane at some pins, that's on you.  I don't see how they could be responsible for something they have nothing to do with. 

So if you're in the plumbing business, and someone buys their own disposal, and pays you to install it, if the disposal is then a piece of junk, and they get the disposal replaced, and contact you once again to install it, is that your responsibility?  No, but would you probably install the replacement for free?  Probably.  This seems to me to be like a warranty issue.  If there's a warranty issue (when someone buys the ball from us at least), we get a replacement, and drill it for free.  Yeah you take a "loss" but it's good PR, good customer service, and just the right thing to do.  Now I've only sold a handful of each Jackal, so I'm not going to be screaming over this or extremely put out, but those who bought a Jackal from me will get the replacement drilled with any included inserts for free.  Good PR and customer service goes a looooong way.  Well further than getting bent over a couple grips and 10 minutes of press time. 
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Ken De Beasto

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Re: Jackal and Carnage replacement/stall process
« Reply #67 on: March 31, 2016, 05:46:37 PM »
Quote from: ITZPS on March 31, 2016, 05:22:04 PM
No, actually I really don't care.  Motiv makes a product, a bowling ball.  They sell you the product, and are not responsible for what you do with it afterwards.  If you choose to have holes put in it and throw it down a lane at some pins, that's on you.  I don't see how they could be responsible for something they have nothing to do with. 

So if you're in the plumbing business, and someone buys their own disposal, and pays you to install it, if the disposal is then a piece of junk, and they get the disposal replaced, and contact you once again to install it, is that your responsibility?  No, but would you probably install the replacement for free?  Probably.  This seems to me to be like a warranty issue.  If there's a warranty issue (when someone buys the ball from us at least), we get a replacement, and drill it for free.  Yeah you take a "loss" but it's good PR, good customer service, and just the right thing to do.  Now I've only sold a handful of each Jackal, so I'm not going to be screaming over this or extremely put out, but those who bought a Jackal from me will get the replacement drilled with any included inserts for free.  Good PR and customer service goes a looooong way.  Well further than getting bent over a couple grips and 10 minutes of press time.

Yea I see it this way when your customers get replacement balls or warranty replacements usually the PSO takes care of their customer for free but now motiv is paying something instead of letting PSO take all the heat which is nothing but a bonus.

If we are bringing different businesses up I hope y'all don't mind my example. I see it like PSO are working like public defenders now instead of being a lawyer who gets to choose his fees. Being a public defender means a constant flow of work and $$$ coming in.
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morpheus

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Re: Jackal and Carnage replacement/stall process
« Reply #68 on: March 31, 2016, 05:47:57 PM »
I had the privilege of working for a really good PSO when I was a kid and he taught me something that has stuck with me. He used to give his customers grips, rosin bags, tape, towels, etc so one day I asked why he gave stuff away for free? He told me I want to drill their balls for the next 20 years so don't nickel and dime our customers. You guys can complain about it or look at it as an opportunity to make a customer for life.
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Snakster

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Re: Jackal and Carnage replacement/stall process
« Reply #69 on: March 31, 2016, 08:13:36 PM »
Quote from: itsallaboutme on March 31, 2016, 04:50:45 PM
Snakster, it's you. I've been in the bowling industry in some capacity for over 30 years.

I don't count you among the biggest complainers.
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luv2C10falll

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Re: Jackal and Carnage replacement/stall process
« Reply #70 on: March 31, 2016, 08:35:16 PM »
I've only had one time where I had a bunch of 2" pvc that wasn't the right diameter. We caught it qwik and returned the left over batch for a new batch .We replaced the pipe on the job with a new batch and just thru the old away .I didn't cost me much on that endeavor
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luv2C10falll

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Re: Jackal and Carnage replacement/stall process
« Reply #71 on: March 31, 2016, 08:40:46 PM »
Motiv is going to do whatever they want to do with this situation. Different companies, especially big business companies usually tries to find the cheapest way out for their bottom line.Im a small company that would never work for a big company, and I never have for those reasons .I'm old school, you own it and fix it
« Last Edit: March 31, 2016, 08:42:39 PM by luv2C10falll »
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TDC57

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Re: Jackal and Carnage replacement/stall process
« Reply #72 on: March 31, 2016, 08:55:34 PM »
At some point Wowzers, are you going to shut the hell up? Pro shop guys on this site are not buying what you're trying to sell, because they are real businessmen who know what it takes to make a living in the bowling biz. You on the other hand are just a guy who didn't buy a Carnage from a pro shop or are constantly ranting about Motiv's handling of this, as an agent for some other company!!! Fess up on which one it is and I'll have at least a small amount of respect for you!!
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WOWZERS

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Re: Jackal and Carnage replacement/stall process
« Reply #73 on: March 31, 2016, 09:36:12 PM »
Hey TD

I work in a pro shop and am good friends with several other pro shop owners.

Also, I have had several folks on here agree with me, they just don't want to get in the public and start in with people like you who will beat people down when they have an opinion you or people like you do not agree with.

Finally, as I have told at least 2 others, I will state my opinion and if you agree, great, if not, oh well, it is a free country and I am allowed to say what I want, especially my feelings on this subject. You don't have to agree, you don't have to like it, and if it hurts you that bad, block me so you don't have to read it.

As far as respect, I never asked for any and I will probably never know you from a brick in the wall, so your opinion about me means little to me. I will state my stance on any and every subject and that is my right. Don't like it? TOUGH!

Have a nice day!
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JOE FALCO

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Re: Jackal and Carnage replacement/stall process
« Reply #74 on: March 31, 2016, 10:12:15 PM »
Quote from: WOWZERS on March 31, 2016, 09:36:12 PM
Hey TD

I work in a pro shop and am good friends with several other pro shop owners.

Also, I have had several folks on here agree with me, they just don't want to get in the public and start in with people like you who will beat people down when they have an opinion you or people like you do not agree with.

Finally, as I have told at least 2 others, I will state my opinion and if you agree, great, if not, oh well, it is a free country and I am allowed to say what I want, especially my feelings on this subject. You don't have to agree, you don't have to like it, and if it hurts you that bad, block me so you don't have to read it.

As far as respect, I never asked for any and I will probably never know you from a brick in the wall, so your opinion about me means little to me. I will state my stance on any and every subject and that is my right. Don't like it? TOUGH!

Have a nice day!

WOWZER .. well said!
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Ken De Beasto

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Re: Jackal and Carnage replacement/stall process
« Reply #75 on: April 01, 2016, 02:13:35 AM »
Wow it went from 0 to 100 real quick. Shiet got personal on a bowling forum. Although I don't agree with wowsers second part of the argument and I feel like motiv handle it like a boss,  it is very unnecessary to talk about his life and especially kids..
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