Good for you TD, but when I speak of this, I am thinking of this from a customer's perspective AND from the pro shop perspective. Once again, I have said the PSO and the customer should NOT have to pay for redrilling a ball that is out of spec.
As for maintenance, nope. The balls passed USBC specs, and there was not a recall that effected every ball made. Sanding, refinishing, grips, slugs, and whatever else is on the person.
Ebo may have had an issue, but it did not effect the USBC certification of the ball.
My plan from the start was not for cash to be given to the customer, I also said that a company like Motiv is not set up to handle that many accounts or refunds or whatever. The pro shop should be credited the money.
Considering I do not handle any accounts at the shop, I would never see the payment if handled as such.
So no, I do not want cash. I have said from the start, I want Motiv to fully handle the issue, not give a ball that needs drilled and expect either a shop to cut the normal drill fee and eat the rest or to charge the customer the difference.
Have a nice day