https://www.dropbox.com/s/lmy2xnldsl5ha0z/Motiv%20Jackal%20Fair%20Exchange%20Program.pdf?dl=0


uggg this has me a bit frustrated

I don't think I need a heavy oil ball during the summer, so do I wait for the LE ball, or get something I can use during the summer?

what if the LE is junk?

I wouldn't trust some of you who are claiming to be PSO's with running a lemonade stand.

 I work in sales, and in an industry where I am the "middleman" between the product producer and the buyer.  If this happened to me, I would take extra good care of the customers with a wide smile on my face.  And it would be lot more costly to me than the amounts you guys are talking about.

The value of just 1 one of the customers you are taking care of telling other people that you took care of the ball, drilling, photos, etc (great customer service) is much higher than this one time hit you are going to take.


If you don't see that, I think you lack foresight and an understanding of how a competitive industry works.

Remember this, it is 5 times more expensive to obtain a new customer than retain an existing one.  If a PSO values the extra $25/ball (roughly) that they can get immediately over building long term customers and positive publicity, that is the definition of shortsightedness. 

In summary, this is a crappy situation for the PSO's...but you can turn your short term hit into long term value if you apply some critical thinking.

I wouldn't trust some of you who are claiming to be PSO's with running a lemonade stand.

 I work in sales, and in an industry where I am the "middleman" between the product producer and the buyer.  If this happened to me, I would take extra good care of the customers with a wide smile on my face.  And it would be lot more costly to me than the amounts you guys are talking about.

The value of just 1 one of the customers you are taking care of telling other people that you took care of the ball, drilling, photos, etc (great customer service) is much higher than this one time hit you are going to take.


If you don't see that, I think you lack foresight and an understanding of how a competitive industry works.

Remember this, it is 5 times more expensive to obtain a new customer than retain an existing one.  If a PSO values the extra $25/ball (roughly) that they can get immediately over building long term customers and positive publicity, that is the definition of shortsightedness. 

In summary, this is a crappy situation for the PSO's...but you can turn your short term hit into long term value if you apply some critical thinking.

 Well said Tennispro. There is great value in this exceptional and unfortunate circumstance for Motiv and ball drillers.

I don't remember anywhere that anybody said anything about not taking care of a customer.  At least I didn't.  But that doesn't mean anybody has to be happy  drilling replacement balls for essentially $17 each.  I would rather Motiv do nothing and tarnish their reputation further than have to take one for the team to make them look better.

 You don't have to like the situation or be a part of the solution. You can just post a simple print out on your door that you decline to participate in the Motiv ball exchange. All you have to do is print out the statement below. Sign it. So that you are voicing your true feelings about the situation your past customers will understand. They are not happy with the situation. They however would be more appreciative to go to a PSO who won't cringe at the sight of a Jackal or Jackal Carnage. They would be more than happy to take your customers away for the next 20yrs.

Dear customer it is with great regret we will not participate in the Motiv ball exchange since this will cause a financial hardship that you as a customer will not pay full price for our services or purchase another ball or other crap in our store that we mark up 200%. However you are welcome to waltz on in and shoot the breeze with us and look at the wonder wall of high performance sponges that will need a replacement after 150 games.   

If your using a laptop with a webcam you can take a snap shot photo of your ball. A cell phone picture set at the lowest resolution 640x480. Send picture to your e-mail address. Then paste to Motiv form
Do the same with a tablet with camera and set to lowest resolution.
 
Good luck nextbowler. Hope this info was helpful

This process is total garbage.  I attempted to use the form.  I submitted it and told them that a picture is not possible, however I have a receipt from the pro shop that I bought it at.  They also told me that the serial number is not valid.  I swear that the serial number is accurate and I bought it from a reputable pro shop who will verify the purchase.  That is not good enougth for them. I am angry about it and have contacted a non profit legal office to help me with the process.

The process is rather simple not sure how it is garbage. How can you be in possession of a ball but not able to take a picture? Your non-profit legal team may have a camera you could borrow...

Bowler19525, $25 might seem like a nice wage but it does not keep the lights on, insurance paid, tools sharp, etc...  The list goes out a long ways what the money needs to cover.  Not worth it for $25/hr.  Also, if Motiv does not send me the grips and slug brand that I use then I don't want what they are sending.  We will be charging for the extras that go into drilling a ball for a customer. 

Penny wise, pound foolish.

Legit question:  Do those of you who feel entitled to drilling cost believe you should be reimbursed for any de-oils and resurface services you've purchased?  Admittedly it's a low cost, but my question is based on the principle.