https://www.dropbox.com/s/lmy2xnldsl5ha0z/Motiv%20Jackal%20Fair%20Exchange%20Program.pdf?dl=0


uggg this has me a bit frustrated

I don't think I need a heavy oil ball during the summer, so do I wait for the LE ball, or get something I can use during the summer?

what if the LE is junk?

Wowzers, so you work in a shop and bought the ball there and you get charged for drilling? Seems to me a situation like that would lend itself to free drilling. So it would seem you just want some free money. Other than the time to lay out a ball, the actual cost for electricity for the press and very minor wear on the bit, is minimal. You DO seem to want something to cover virtually nothing. The shop you work at would certainly be in the minority for wanting something for a ball they sold or recommended. They have no business skills in the least. I was in the restaurant business for 38 years and I would give anyone a new meal if they didn't care for the meal they ordered, but I would never give them their money back if they ate the meal and then complained!

Good for you TD, but when I speak of this, I am thinking of this from a customer's perspective AND from the pro shop perspective. Once again, I have said the PSO and the customer should NOT have to pay for redrilling a ball that is out of spec.

As for maintenance, nope. The balls passed USBC specs, and there was not a recall that effected every ball made. Sanding, refinishing, grips, slugs, and whatever else is on the person.

Ebo may have had an issue, but it did not effect the USBC certification of the ball.

My plan from the start was not for cash to be given to the customer, I also said that a company like Motiv is not set up to handle that many accounts or refunds or whatever. The pro shop should be credited the money.

Considering I do not handle any accounts at the shop, I would never see the payment if handled as such.

So no, I do not want cash. I have said from the start, I want Motiv to fully handle the issue, not give a ball that needs drilled and expect either a shop to cut the normal drill fee and eat the rest or to charge the customer the difference.

Have a nice day

Some people are that dense

Steven, you're wrong in your thinking. Ebonite made made ball lines over the years that had early ball death because they absorbed oil like a sponge. They didn't replace diddly for anyone and they knew they had a problem!

All the companies had/have balls susceptible to "ball death". Still, for those who know how to take care of their equipment, ball death has been overblown. I've never had problems with Ebonite -- even their early particle covers. Aggressive cleaning, Revivors, and correct surface management in most cases do the trick. Unfortunately, most bowlers don't put in that kind of effort.
 
Even if you were correct, "ball death" is not a violation of any USBC specification. On the other hand, Motiv willfully broke USBC rules and robbed customers the use of their Jackels. Customers and PSOs are not at fault and should not be penalized in any way.

Steven

Some people just don't get it, or they don't want to get it because they are so in love with Motiv. I am sure you and I can agree that no matter what company had this issue, you and I would be saying the same thing. Storm, Roto, 900, Radical, Brunswick, DV8, and on and on, the company should not penalize the customer or PSO in any way. Making the PSO take a hair cut on a drill fee or making the customer pick up part of the fee is doing so.

Quote from: TDC57 on April 02, 2016, 04:42:48 PM

Steven, you're wrong in your thinking. Ebonite made made ball lines over the years that had early ball death because they absorbed oil like a sponge. They didn't replace diddly for anyone and they knew they had a problem!

All the companies had/have balls susceptible to "ball death". Still, for those who know how to take care of their equipment, ball death has been overblown. I've never had problems with Ebonite -- even their early particle covers. Aggressive cleaning, Revivors, and correct surface management in most cases do the trick. Unfortunately, most bowlers don't put in that kind of effort.
 
Even if you were correct, "ball death" is not a violation of any USBC specification. On the other hand, Motiv willfully broke USBC rules and robbed customers the use of their Jackels. Customers and PSOs are not at fault and should not be penalized in any way.

Block Wowsers...heck no, I'm about to start a gofundme in your honor to cover any out of pocket expenses you might have incurred due to this unfortunate series of events. I'm not even disagreeing with you, I want to make this right so just tell me how much money you need to stop complaining.

Nahhh. Because my opinion cannot be bought. And no thanks on the money because that would be out of the consumer's pocket, not the company that caused the issue.

Have a nice day