I understand the complaints pertaining to customer service. I can see how some would be upset if some staffers got the ball before customers. And I would agree that staffers that get free equipment shouldn't get the ball before those that paid.
But most of the staffers are customers too. They pay for their equipment just like regular customers do. They may pay a little less, but that doesn't mean they aren't entitled to the same benefits of regular customers. If two people bought the same product and one had a coupon for 30% off, he doesn't get 30% less customer service. He gets all of it, just like staffers who paid for their equipment and submitted for replacement should get their equipment when their name comes up.
Now, if staffers who paid are getting their names put at the front of the line, then that isn't right. Motiv hopefully is sending out replacements based on the order of requests.
