http://www.motivbowling.com/motivnation/news-events/2016-03-23/update-on-the-motiv-jackal-carnage-original-jackal-bowling-balls.html



At MOTIV, we are always focused on our customers and working hard to give bowlers the opportunity to reach their full potential on the lanes. As you are no doubt aware, the USBC made a ruling on March 15, 2016 to immediately revoke the approval previously granted to the Motiv Jackal Carnage and original Jackal balls, stating they determined the balls do not comply with current USBC specifications and requirements. We are in the process of requesting more information from the USBC and wanting to ask them many questions so that we can better understand the details behind their decision and determine the next steps to address this situation.

We sincerely apologize for the inconvenience and trouble that this situation has caused so many of you, our loyal and valued customers, and we want you to know that we are working diligently around the clock to arrive at a fair and reasonable resolution. We sincerely appreciate the huge outpouring of support for Motiv and your belief in us.

We understand that people want answers and action now, and please understand that it is our objective to get this situation addressed as soon as possible. We believe that both balls should be reinstated on the USBC Approved Ball List, and we are reaching out to the USBC to have meaningful, effective dialogue to resolve this matter together in a manner that is best for all those affected by the USBC's decision and ruling, especially you the bowlers, pro shops, bowling alleys, and enthusiasts. Therefore, we ask for your patience as we continue to work toward this goal.

Understandably, pro shops and bowlers are asking for specific answers about a ball replacement process. Please understand that we cannot provide those details yet as we hope to communicate directly with the USBC as well as finish reviewing each country's legislation and consider the proper procedure for each. Once we have further information and details, which we expect very soon, we will let everyone know and provide you with details on how to proceed.

In the meantime, please hold onto your Jackal and/or Jackal Carnage bowling ball. Do not destroy, discard, or damage the ball in any way.

Thank you very much for your support, patience, and understanding during this very difficult time.

Motiv obviously thinks they have a chance at reinstatement or they wouldn't risk making their customers even angrier.

I do have a year plus old jackal. I've gotten plenty of use out of it and the last thing I need is another ball to throw poorly, so no ulterior motiv here. I have been in customer service for 35 years and like all of you, a consumer and customer my whole life.

I feel changing course after 8 days is a tremendous customer service gaffe. They over promised and under delivered which is the opposite way to successfully navigate a situation like this.

After clawing there way into a highly competitive business through building trust in their brand, they are about to give it all back due to rushing an initial response to their loyal following.

They now choose to temporarily revoke that commitment in a very public way to their same lifeblood customers. I would guess many of whom bought the carnage as their initial Motiv ball.

Not trying to overstate, but this could be the beginning of the end for them

I don't think some of this criticism is particularly fair. Remember and understand, they received no advanced notice of this action last week. They got the news the same time you and I did. So there had to be a lot of scrambling going on and they were certainly a bit reactive due to the need to communicate to their customers to let them know they will be taken care of. 

Wednesday, today, was a general target for remedial action....and people took it as gospel. And now they beat them over the head. The exact line in last weeks release was: We are currently working on a website form that SHOULD be live LATE next week. (Emphasis mine)

In the mean time, as they've been able to digest what just happened to them and likely gathered more information surrounding the circumstances; not to mention what I assume was some legal advice, they believe that perhaps the decision was unjust. And so they are exploring an avenue that may lead to reinstatement. This, by the way, is the best case scenario for ALL involved. So if that possibility exists, then they should exhaust that avenue.

Why people think this will take years is beyond my comprehension. I have seen nothing from this company that leads me to believe that they are looking to delay and delay just to screw the very customers that circled the wagons when this decision came down.

So relax and give them a break. The circumstances surrounding this entire affair seems fishy to me (I'm speaking of USBC), and based on this recent turn of events, it must seem that way to Motiv as well.  I for one am willing to give them a little slack.

While well said, it doesn't change the fact that Motiv should have released that statement probably last week, definitely not today.

They edited their original statement to remove the drilling portion, so it's obvious their position was evolving.

It's not really credible to believe that it took them until this afternoon to decide to not follow through on their posted statement and decide to fight the decision.

I don't begrudge them fighting the decision, that's their right. I fault them for little apparent concern for the affected customers.

Once you decide to delay the recall and fight the decision, that should have been made known to the affected customers asap, not because they tried to run out the clock on the day they said they'd make their recall plans know, end of day at that.

Well when you claim make replacements by March 23 as first statement your basically agreeing your guilty. And yes because we are in america we have the right against self incrimination, 5 th amendment. I don't know bout you guys but it is fishy to me let the world know we will replace balls on 23 rd then all sudden when deadline comes now you want to call in your lawyer to the table maybe its just me but go ahead and beat me up!

Call me silly, but why hasn't any information about the field test been made public by the USBC? You guys sure are quick to point the finger at Motiv, but other than a press release where the USBC banned the balls, what do we know about the violation? Exactly nothing, and maybe they have provided the same big helping of nothing to Motiv. So yeah, I think the burden of proof is on the USBC especially when they just make a statement along with an immediate ban to put the heat on Motiv.

Well when you claim make replacements by March 23 as first statement your basically agreeing your guilty. And yes because we are in america we have the right against self incrimination, 5 th amendment. I don't know bout you guys but it is fishy to me let the world know we will replace balls on 23 rd then all sudden when deadline comes now you want to call in your lawyer to the table maybe its just me but go ahead and beat me up!

I don't think they promised to start replacing balls on the 23rd, they said they would have a form ready by the 23rd. That's not a process you can get off the ground that quickly.  If recertification is possible that is the best option, and the USBC continues to be shady about the whole ordeal. Don't we as the bowlers deserve to know what exactly happened.  It's ridiculous that they came out of the blue with no details other than these to balls are no longer legal sucks to be you if you own one.

I just don't see how they caught this now when the core has been in use for 4 years now. The only difference is people started winning with the Carnage (and not with some major advantage).  The Carnage success reminds me a lot of Roto Grip some years back when they came out with the Original Cell. Roto Grip wasn't a real popular brand until this ball and when Malott started destroying everyone with it and RG exploded. The only difference here is RG is owned by one of the established brands and Motiv is the new kid on the block.