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Author Topic: Motivs cracking  (Read 17131 times)

Leroy Taylor

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Motivs cracking
« on: January 12, 2012, 03:29:18 AM »


brought my favorite TX1 to practice the other day. Decided I'd take the polish off with an abralon pad when I noticed it had cracked. Struck me as a little odd because it stayed in a climate controlled environment ( my house). Upon closer inspection the crack had originated from the Neo Mark lettering.There were several other areas where the NeoMark lettering and the cover were separating. Appears that over time the coverstock and the lettering separate, thus resulting in cracking.



On one hand the TX1 was several years old, however it didn't have too many games on it. I called Motiv ( actually whatever the company is that owns Motiv and a couple other companies) customer service and the guy I spoke with was professional and I was satisfied with Motiv's response to the issue. He admitted this wasn't uncommon with some of the "earlier" models yet could not tell me if Motiv is currently doing anything differently in 'unifying' the coverstock and NeoMark lettering.

 

I like my Motiv balls but I'm going to be reluctant to purchase any more unless someone can answer the question...Is Motiv doing / done anything different to correct this issue? 



I realize many bowlers don't expect their balls to last 5-6 years but if the product is as high quality as Motiv is touting it to be, shouldn't they last? 







 

Edited by Leroy Taylor on 1/12/2012 at 12:35 PM
 
Edited by Leroy Taylor on 1/12/2012 at 12:37 PM

 

StickZ

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Re: Motivs cracking
« Reply #16 on: January 20, 2012, 08:45:42 PM »
why dont you post a picture leroy so we can all see this "seperation" you speak of.


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JOE FALCO

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Re: Motivs cracking
« Reply #17 on: January 20, 2012, 09:10:29 PM »

STICK ,, look ay posting 4 and 5 in this column!



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StickZ

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Re: Motivs cracking
« Reply #18 on: January 20, 2012, 09:12:43 PM »
huh? leroy didnt post any pictures, those are from scott....im asking what leroys look like.


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Russell

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Re: Motivs cracking
« Reply #19 on: January 20, 2012, 09:32:52 PM »
Nothing makes me want to try a brand like a bunch of douchebags bashing someone who questions the brand.  I had a quality control issue with Motiv and I ended up eating a $125 ball and threw it in the dumpster....contacted them direct and got nowhere.  I refuse to buy them for my shop....I'll stick with quality.

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RLandreneau

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Re: Motivs cracking
« Reply #20 on: January 20, 2012, 10:35:30 PM »
 
I still love Motiv and continue to use their equipment, but it does provide evidence that maybe the origional balls were flawed.



TDC57

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Re: Motivs cracking
« Reply #21 on: January 20, 2012, 10:51:55 PM »
I don't get all the consternation about some cracking with Motiv stuff. I've owned only two Storm balls and both cracked on me and Storm has been mentioned many times on this site as having cracking problems. This talk hits certain companies every so often on this site and guys go crazy every time from both sides of the issue. Cracking happens to all companies , get the f**k over it.



completebowler

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Re: Motivs cracking
« Reply #22 on: January 20, 2012, 11:11:41 PM »
I had a similar experience as Russell. Contacted them directly about this seperation issue. They said they need the serial number and they would replace if it were a first run ball. Sent the pic, pics of serial number, and approx purchase date. Never go9t a response. Called them back and my message to the rep I spoke to was never returned.

 

Not a big deal, guy hadn't used the ball in quite some time so I didn't follow up further but I just wanted to point it out to those bragging up Motiv's customer support. Not trying to bash them just saying...I have seen better.
 



Russell wrote on 1/20/2012 10:32 PM:Nothing makes me want to try a brand like a bunch of douchebags bashing someone who questions the brand.  I had a quality control issue with Motiv and I ended up eating a $125 ball and threw it in the dumpster....contacted them direct and got nowhere.  I refuse to buy them for my shop....I'll stick with quality.

Little known fact: In Russian "Hope" and "Change" translate to "Tax" and "Spend"


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JustinWi

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Re: Motivs cracking
« Reply #23 on: January 20, 2012, 11:50:32 PM »
Here's the deal...
 
The first few runs of TX1 and SX1 have had a few issues.  This is a noted and publicly admitted fact.  Any balls impacted by this have and will be replaced.  There is no inherent flaw to the NeoMark process, it was an issue with the cover on those early runs.  As far as cracking issues since, there simply haven't been any.  Maybe a couple I don't know about, but they are the exception not the rule.  The ratio of number of balls produced to issues seen is the smallest in the industry.  They are simply the best quality product out there.
 
 
As far as customer service goes, MOTIV strives to be second to none.  Please provide me at minimum by PM your Serial number, any pictures of the ball, email address, and shipping address and I'll get your issues resolved.



RLandreneau

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Re: Motivs cracking
« Reply #24 on: January 21, 2012, 12:39:16 AM »
As always Justin you're the man.  As I said earlier I still stand 100% behind my Motiv, and very comforting to hear that my TX1 was the exception, not the rule.  Thanks!


Sunshine n Lollipops

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Re: Motivs cracking
« Reply #25 on: January 23, 2012, 02:15:18 PM »

 Question for you, complete.  How are the Motiv's selling in your shop?  Not seeing them in my leagues.  Puzzling since we are in Michigan.      



completebowler wrote on 1/21/2012 0:11 AM:
I had a similar experience as Russell. Contacted them directly about this seperation issue. They said they need the serial number and they would replace if it were a first run ball. Sent the pic, pics of serial number, and approx purchase date. Never go9t a response. Called them back and my message to the rep I spoke to was never returned.


 


Not a big deal, guy hadn't used the ball in quite some time so I didn't follow up further but I just wanted to point it out to those bragging up Motiv's customer support. Not trying to bash them just saying...I have seen better.
 






Russell wrote on 1/20/2012 10:32 PM:Nothing makes me want to try a brand like a bunch of douchebags bashing someone who questions the brand.  I had a quality control issue with Motiv and I ended up eating a $125 ball and threw it in the dumpster....contacted them direct and got nowhere.  I refuse to buy them for my shop....I'll stick with quality.

Little known fact: In Russian "Hope" and "Change" translate to "Tax" and "Spend"



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LANGAN'S ALL STAR LANES
IBPSIA MEMBER
WALLED LAKE MI


 





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AlBundy33

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Re: Motivs cracking
« Reply #26 on: January 28, 2012, 05:27:35 PM »
I know I'm not Complete, but here's my two cents also being from Michigan.....
 
To be honest, I've maybe seen five people thrown Motiv stuff since I returned to league bowling in May of last year. From what little I've seen, their equipment seems to work better for the guys that softer ball speed, rather than those who throw it hard.
  
Sunshine n Lollipops wrote on 1/23/2012 3:15 PM:

 Question for you, complete.  How are the Motiv's selling in your shop?  Not seeing them in my leagues.  Puzzling since we are in Michigan.      





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Leroy Taylor

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Re: Motivs cracking
« Reply #27 on: January 28, 2012, 07:08:48 PM »
">StickZ wrote on 1/20/2012 9:44 PM:
unless you have called Motiv directly, I have no sympathy for you. I have owned a ton of motiv pieces and i have not experienced anything that you speak of. But i do agree that bowling balls crack, it happens. "

Spoke with Motiv a couple days after the ball cracked. ( see original post)
Point was to reveal what may very well be an inherent flaw in the NeoMark covers. Do balls crack..absolutely,. I've worked in a pro shop and been to enough  bowling seminars / clinics to understand how / why balls crack. However, this issue is quite different .
I've yet to hear what is different about the NeoMark covers ( since the TX1, GT1, SX1..or whichever models supposedly had such issues) that will prevent  such issues in the future. That's no disrespect to Justin, he seems to be a likable guy, a damn good and really fluid bowler with solid fundamentals.. Sure he is loyal to Motiv ( as he should be). But to simply state Motiv is the best quality product available isn't  much assurance that anything has been done to rectify future issues, especially when no one could / can explain why the issues happened in the 1st place.
 
Edited by Leroy Taylor on 1/28/2012 at 8:13 PM

badbeard

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Re: Motivs cracking
« Reply #28 on: January 28, 2012, 09:03:36 PM »
i have 13 different cracked bowling balls some from the big b one from hammer one from columbia one from track 
and from 900 g they all will crack given enough time all you are doing by repeating this over and over again is taking up space.  here is a challage for you call each company ask for tech and see what cracks bowling balls they all will have a different theory. and then tell us your finding 



JOE FALCO

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Re: Motivs cracking
« Reply #29 on: January 28, 2012, 09:35:38 PM »

I understand why the problem is continuing .. Motive has a new design on how they put their ID on the ball and apparently the balls reported cracked are in the area of this ID .. the poster is attempting to find out if there is a problem with the processing or it related to something else .. if the poster wants to ask the question why not sit back and wait for an answer .. do you see anything wrong in asking a question?

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JustinWi

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Re: Motivs cracking
« Reply #30 on: January 29, 2012, 02:00:15 PM »
The Neomark cracking issue was seen in the first few runs of balls made. As with any new manufacturing process, there is a bit of tweaking.  It has taken another company several years to iron out issues with their new plant, and another has issues with balls cracking in the box before you get a chance to drill them.  Most don't realize the complexity of the machinery that is used to make bowing balls.  There are filters, check valves, pumps, nozzles, flow control regulators and on and on.  One clogged filter can change the mixtures enough that things can get messed up.  Early on sometimes these issues that need to be carefully watched don't become apparent.
 
Simple answer, notice the pictures of this failure are all TX1 and SX1?  The first balls manufactured.
 
Do you see pictures or hear stories of any of the other balls doing this currently?  No.  All I know of other than the aforementioned balls is an SR2 and RX1.  That is 2 balls out of the thousands upon thousands manufactured.  Go to a distributors warehouse and check out the defective/return area.  You will see how few balls are returned with issues.
 
This isn't simply my opinion, nor am I feeding you a line.  The quality is there, you just need to know the indicators to look for.