brought my favorite TX1 to practice the other day. Decided I'd take the polish off with an abralon pad when I noticed it had cracked. Struck me as a little odd because it stayed in a climate controlled environment ( my house). Upon closer inspection the crack had originated from the Neo Mark lettering.There were several other areas where the NeoMark lettering and the cover were separating. Appears that over time the coverstock and the lettering separate, thus resulting in cracking.
On one hand the TX1 was several years old, however it didn't have too many games on it. I called Motiv ( actually whatever the company is that owns Motiv and a couple other companies) customer service and the guy I spoke with was professional and I was satisfied with Motiv's response to the issue. He admitted this wasn't uncommon with some of the "earlier" models yet could not tell me if Motiv is currently doing anything differently in 'unifying' the coverstock and NeoMark lettering.
I like my Motiv balls but I'm going to be reluctant to purchase any more unless someone can answer the question...Is Motiv doing / done anything different to correct this issue?
I realize many bowlers don't expect their balls to last 5-6 years but if the product is as high quality as Motiv is touting it to be, shouldn't they last?
Edited by Leroy Taylor on 1/12/2012 at 12:35 PM
Edited by Leroy Taylor on 1/12/2012 at 12:37 PM