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Author Topic: Why No Confirmation?  (Read 20537 times)

AMF300bowler

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Why No Confirmation?
« on: April 05, 2016, 11:10:01 AM »
Why didn't Motiv at least send us a Confirmation Email when we submitted our forms for the replacement bowling balls? I know the screen said they got it when you were done, but I would have also liked a confirmation Email that confirmed my entry and the data that I entered.

Since we didn't get that, what happens in May 15th when they take down the replacement form and then you find out your replacement form didn't actually go through? With a conformation Email at least you can say yes you did fill out the form. Now it will be your word against theirs. We all know the internet isn't perfect.
Balls: Motiv Forza GT, Motiv Primal Rage Remix, Motiv Ascent Pearl and Motiv (On The Ball) spare ball.. All made in the USA.

 

WOWZERS

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Re: Why No Confirmation?
« Reply #1 on: April 05, 2016, 11:27:09 AM »
That is a good question. Call Motiv to see if confirmation emails will be sent later. If someone can verify he/she sees your order, ask the person for an email confirmation or at the very least, make sure you get the name of the person and record when you spoke to the person in case something amiss occurs.

LEFTYBOY

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Re: Why No Confirmation?
« Reply #2 on: April 05, 2016, 11:58:35 AM »
i actually called Motiv yesterday and asked they told me it would be a couple of days and the e-mails would be sent.

Coach castle

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Re: Why No Confirmation?
« Reply #3 on: April 05, 2016, 12:06:13 PM »
Got 2 of my 3 today
Vise inserts staff
Soon to be owner of Scenic Lanes
Silver level usbc coach
Logan High School bowling coach
2013-14 SCOC coach of the year
2014-15 Boys & Girls First Capital Conferences Champs

psycaz

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Re: Why No Confirmation?
« Reply #4 on: April 05, 2016, 12:20:46 PM »
Got 2 of my 3 today

When did you submit yours?

Coach castle

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Re: Why No Confirmation?
« Reply #5 on: April 05, 2016, 12:29:14 PM »
2 of them The first day that you could . My third was last week .
Vise inserts staff
Soon to be owner of Scenic Lanes
Silver level usbc coach
Logan High School bowling coach
2013-14 SCOC coach of the year
2014-15 Boys & Girls First Capital Conferences Champs

psycaz

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Re: Why No Confirmation?
« Reply #6 on: April 05, 2016, 12:50:53 PM »
2 of them The first day that you could . My third was last week .

Thanks.

I submitted mine that first night and nothing yet.

JustinWi

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Re: Why No Confirmation?
« Reply #7 on: April 05, 2016, 01:11:19 PM »
People are manually verifying the information, there is a delay of a few days are they sort through them. Calling HQ does nothing but slow down that process.

Freddy

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Re: Why No Confirmation?
« Reply #8 on: April 05, 2016, 02:10:57 PM »
I am still waiting for the email confirmation.  I will give them time . . . . .

psycaz

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Re: Why No Confirmation?
« Reply #9 on: April 05, 2016, 06:33:29 PM »
People are manually verifying the information, there is a delay of a few days are they sort through them. Calling HQ does nothing but slow down that process.

That's why just an initial confirmation email containing all the information folks input would have been a great idea. It would let them know their information carried into Motiv's system correctly.

As it is, I have to sit here and wonder if I can receive email messages from them or not. If my information was correctly received. Do they even know I submitted a form.

I had signed up for their updates originally but never received any emails from them.

I'll give them a couple more days. If no confirmation email, I'll be calling myself o verify they received the info.

JustinWi

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Re: Why No Confirmation?
« Reply #10 on: April 05, 2016, 06:37:44 PM »
The website instantly confirms the sucess of your submission, an email confirmation verifying the information is sent after it is looked at.

psycaz

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Re: Why No Confirmation?
« Reply #11 on: April 05, 2016, 09:22:58 PM »
And the website said it registered my email address for updates. I never got any of their emails.

Due to that fact, I am sitting here wondering if I will get the email when they send it about the ball.

Ken De Beasto

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Re: Why No Confirmation?
« Reply #12 on: April 05, 2016, 09:35:31 PM »
And the website said it registered my email address for updates. I never got any of their emails.

Due to that fact, I am sitting here wondering if I will get the email when they send it about the ball.

Careful now tcd n l3nnon might call you out.

LEFTYBOY

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Re: Why No Confirmation?
« Reply #13 on: April 06, 2016, 04:05:38 AM »
I understand about waiting thats no problem but I did the form the day it came out and I havent recived anything but I know of 2 others who did it after me and got their e-mails.

Snakster

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Re: Why No Confirmation?
« Reply #14 on: April 06, 2016, 08:28:52 AM »
Still waiting as well (submitted first night).

Not panicking.

Current bag:
DV8 Turmoil 2 Pearl
Radical Squatch hybrid
Motiv Forza GT
Hammer Black Widow Gold
DV8 Vandal
DV8 Creed Rebellion