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Author Topic: Why No Confirmation?  (Read 20536 times)

AMF300bowler

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Why No Confirmation?
« on: April 05, 2016, 11:10:01 AM »
Why didn't Motiv at least send us a Confirmation Email when we submitted our forms for the replacement bowling balls? I know the screen said they got it when you were done, but I would have also liked a confirmation Email that confirmed my entry and the data that I entered.

Since we didn't get that, what happens in May 15th when they take down the replacement form and then you find out your replacement form didn't actually go through? With a conformation Email at least you can say yes you did fill out the form. Now it will be your word against theirs. We all know the internet isn't perfect.
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Balls: Motiv Forza GT, Motiv Primal Rage Remix, Motiv Ascent Pearl and Motiv (On The Ball) spare ball.. All made in the USA.

 

ThomasBowling

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Re: Why No Confirmation?
« Reply #46 on: April 18, 2016, 11:02:43 AM »
I sent them an e-mail yeasterday about why it has taken 17 days and still no confirmation mail.

Jeff Johnsom replied:
"The reason we have not sent you a confirmation is because we are going through the customers who chose a current ball model first. We have received yours so you should get a confirmation this week."

So if you ordered the LE ball, that's why you don't have a mail from them yet.
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Most used:
Motiv Venom Shock (14)
DV8 Grudge Hybrid (14)
Hammer Scandal (14)
DV8 Freakshow (14)

Sometimes.
C300 Swerve (14)
Motiv Jackal LE (14)

Retired:
Roto Grip Sinister (13)
Motiv Jackal (14)

Given to a no-thumber in the club:
Brunswick T-zone (13)

Might stick with Motiv from now on.

AMF300bowler

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Re: Why No Confirmation?
« Reply #47 on: April 18, 2016, 11:11:21 AM »
ThomasBowling, I got confirmation on my son's replacement ball and both of our LE balls. So, I'm not sure his response was 100% accurate.
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Balls: Motiv Forza GT, Motiv Primal Rage Remix, Motiv Ascent Pearl and Motiv (On The Ball) spare ball.. All made in the USA.

milorafferty

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Re: Why No Confirmation?
« Reply #48 on: April 18, 2016, 11:23:15 AM »
Quote from: AMF300bowler on April 18, 2016, 11:11:21 AM
ThomasBowling, I got confirmation on my son's replacement ball and both of our LE balls. So, I'm not sure his response was 100% accurate.

Same for me. I had one for a current ball and another for the LE. Got two confirmation emails at the same time.
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"If guns kill people, do pencils misspell words?"

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psycaz

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Re: Why No Confirmation?
« Reply #49 on: April 18, 2016, 12:17:53 PM »
I requested a ball from the current lineup.

I had received the email stating what my ticket number was and the shipping schedule.

The first date replacements were to ship was Friday, the 15th.

I received my shipped confirmation email late this morning.

Hopefully more folks get theirs.
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CoorZero

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Re: Why No Confirmation?
« Reply #50 on: April 18, 2016, 02:38:54 PM »
Quote from: milorafferty on April 18, 2016, 11:23:15 AM
Quote from: AMF300bowler on April 18, 2016, 11:11:21 AM
ThomasBowling, I got confirmation on my son's replacement ball and both of our LE balls. So, I'm not sure his response was 100% accurate.

Same for me. I had one for a current ball and another for the LE. Got two confirmation emails at the same time.

Seems like the two of you had a current option selected along with a LE ball. It makes sense that they would just do both at the same time. At least that's what I'm hoping since I'm one that hasn't gotten a confirmation yet on a LE ball (only one, unused, Jackal Carnage to be replaced).  :-\
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CoorZero

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Re: Why No Confirmation?
« Reply #51 on: April 20, 2016, 06:08:21 PM »
I got this email earlier:

Quote
Thank you for registering recently for the MOTIV Ball Exchange Program.  We have been receiving many email messages and phone calls from bowlers with questions, so we are sending this message to address those.   

When will I get my official verification?
Since you are receiving this message, we did receive your submission.  You may not have received our official verification email yet with your Ticket ID, but please be patient.  We have received thousands of entries and we must process them one by one to manually compare the photo uploaded to the serial number entered.  This is a very time-consuming process. 

When is my ball getting shipped?
You have elected to receive the new Limited Edition release (Great choice!) and those balls are expected to ship in September.  You will receive occasional messages from us in the meantime as new information is available.  When your ball does ship to the pro shop you specified, you will receive a shipping confirmation message from MOTIV. 

What do I do with my Jackal/Jackal Carnage?
Make sure you hold on to your Jackal or Jackal Carnage. Do not discard or damage the ball.  You MUST turn it in to the pro shop later to exchange it for the new ball. 

Thank you very much for your patience and support through this process. You are greatly appreciated!
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BMFOBR

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Re: Why No Confirmation?
« Reply #52 on: April 21, 2016, 10:01:27 AM »
Bowlers never cease to amaze me with the amount of whining they do.  Scores, conditions, loud bowlers, etc.  Now the Motiv deal.  If any of you knew anything about manufacturing you would realize that the core only had to be out of spec by a couple of thousandths to make the ball illegal.  Motiv has done a good job of containing this quality spill, they are making it right by replacing the ball, yet the wails of it isn't enough or it isn't fast enough continue to be heard.  Grow up.  Like any quality recall in any industry, it takes time to get it done. 
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s_hemker

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Re: Why No Confirmation?
« Reply #53 on: April 22, 2016, 11:41:26 AM »
Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.
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CoorZero

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Re: Why No Confirmation?
« Reply #54 on: April 22, 2016, 11:50:11 AM »
Quote from: s_hemker on April 22, 2016, 11:41:26 AM
Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.

That would be my preferred scenario, but the vocal backlash would be pretty entertaining.



But like you said it's highly doubtful the USBC reverses their ruling. Not if the information about the balls in illegal spec is close to what Richgel's article alluded to.
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milorafferty

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Re: Why No Confirmation?
« Reply #55 on: April 22, 2016, 11:53:00 AM »
Quote from: s_hemker on April 22, 2016, 11:41:26 AM
Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.

I would be fine with that. If my ball is legal, why should it be replaced?
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"If guns kill people, do pencils misspell words?"

"If you don't stand for our flag, then don't expect me to give a damn about your feelings."

psycaz

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Re: Why No Confirmation?
« Reply #56 on: April 22, 2016, 07:59:12 PM »
Quote from: s_hemker on April 22, 2016, 11:41:26 AM
Motiv and the USBC are set to meet in June in regards to Jackal reinstatement. If Motiv is successful (highly doubtful) then those who selected the LE will not receive a "free" ball replacement.

Thanks for posting this. I hadn't seen it posted anywhere else.
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AMF300bowler

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Re: Why No Confirmation?
« Reply #57 on: April 25, 2016, 11:15:04 AM »
If I was a bookie, I would give 100 to 1 odds against the ball being reinstated.

As for the LE, I don't need or want it if the Jackals are reinstated.
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Balls: Motiv Forza GT, Motiv Primal Rage Remix, Motiv Ascent Pearl and Motiv (On The Ball) spare ball.. All made in the USA.

ThomasBowling

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Re: Why No Confirmation?
« Reply #58 on: April 26, 2016, 05:25:46 PM »
Got my verification now.
Hopefully we won't have to wait too long into the next season before we get the le ball.

Question:
Do I have to show the pro shop guy the mail or is it enough to just write down the number and show that to him?
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Most used:
Motiv Venom Shock (14)
DV8 Grudge Hybrid (14)
Hammer Scandal (14)
DV8 Freakshow (14)

Sometimes.
C300 Swerve (14)
Motiv Jackal LE (14)

Retired:
Roto Grip Sinister (13)
Motiv Jackal (14)

Given to a no-thumber in the club:
Brunswick T-zone (13)

Might stick with Motiv from now on.

fredmassie

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Re: Why No Confirmation?
« Reply #59 on: April 26, 2016, 08:23:37 PM »
motiv will notify your driller when your ball ships!
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ThomasBowling

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Re: Why No Confirmation?
« Reply #60 on: April 27, 2016, 03:26:49 PM »
Quote from: fredmassie on April 26, 2016, 08:23:37 PM
motiv will notify your driller when your ball ships!

Ok. But I'm guessing I'll have to show him the number I got when I pick the ball up? If not, then what was the point of them sending people a number? :P
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Most used:
Motiv Venom Shock (14)
DV8 Grudge Hybrid (14)
Hammer Scandal (14)
DV8 Freakshow (14)

Sometimes.
C300 Swerve (14)
Motiv Jackal LE (14)

Retired:
Roto Grip Sinister (13)
Motiv Jackal (14)

Given to a no-thumber in the club:
Brunswick T-zone (13)

Might stick with Motiv from now on.
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