Ordering process is very easy, and the two balls ordered were shipped lightning fast.  They arrived a couple days later, however they turned out to be of the incorrect weight.  E-mailed Buddies about the problem, and Chad answered me within 10 minutes or so.  They had actually tried to contact me by phone too, but I got the e-mail before the phone message.  That's fast, I am used to replies taking a couple of DAYS!

Anyway, Chad wanted to get the OK from me as to the exact pin distance on the replacement balls to be sent.  If I could have answered him sooner, the replacements would have gone out the very same day.  A few days later the replacements arrive, and I was very pleased to find that the specs were PERFECT.  

A U.P.S. return label arrived in the mail a day later for the wrong balls, making it very easy to send them back.

I am amazed at how quickly & professionaly a small problem was handled.  Buddies Pro Shop takes customer service to a whole new level.  If you haven't used them before, I encourage you to give them a try.  I am certain you won't be disappointed.

Again, thanks to the folks at Buddies for a job very well done.

Stevo