I think you would be better off trying to contact him through his website.  Joe post on here, but I doubt he is going to look back at old post.

Nice new site bro. Looks great.
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ÈĻ Arsenèl
Track Mean Machine (Heavy)
Lane #1 Solid Cobalt Bomb (Heavy)
Lane #1 Dirty Bomb (Heavy-Medium)
Track Machine (Medium)
Lanemasters The Buzz (Medium)
Columbia Wicked B/R/T (Medium-Light)
Track Desert Heat (Light)

I throw it all, just give me a ball, I'll throw it. =]

It doesn't seem unreasonable to expect that an in-stock item will ship 1-2 business days after purchase.  In fact, I went to allstarbowling.com and the terms and conditions state that "orders will take 1 to 3 business days to ship."  That means if Jan_L placed on order on 9/13, it should have shipped by the 18th.  That means the company is not honoring their own terms and conditions.  Ohio to Pennsylvania should take no more than 2 days.  

Everyone is busy at their jobs, but they still have an obligation to work with their customers in a timely fashion.

I know that if I had already paid for something last week, and it hadn't shipped yet, and on top of everything else the company wasn't responding, I would be looking for answers too.

Jan - you may want to call UPS and check with them.  If they are stating "Item has not shipped" then it means UPS has the item, and not Joe.  So there's a hold up with UPS.  It may be that they have not received payment for the shipping (which would fall on the hands of allstarbowling.com) or it could be that UPS screwed up somewhere.  I would contact them first and find out why they haven't shipped it.  

I'm not saying that Joe and allstar have no responsibility here, because they do, but if UPS has it and isn't shipping it, then it's really not Joe's fault.

And UPS is right 100% of the time? As someone that has dealt with the major shipping companies, I have seen mistakes like this made, and on an alarminly high basis. Just because they say that something hasn't been received doesn't automatically make it true. Heck.. The guy is giving you a credit AND shipping a new bottle. Looks to me like he's trying to do the right thing here. Why don't you cut him a little slack?