Any complaint is one too many in my opinion, and we are taking care of the issues which has plagued some of you.
Our service and response times have significantly improved over the past two week, when we implemented some changes.
We pride ourselves on supplying bowling equipment at affordable prices, and this includes improving the overall service end of the company.
In the cases in which those of you having/had problems with us were in contact with me, we have resolved the pending issue(s). We still have a handful of outstanding customer issues which we are in the process of resolving.
There are no excuses here, the situation is what it is. If we do not ship on time, that is our fault. If we miss an order (which should not happen with the new system) it is our fault, same with employee and health issues, we are not here to make excuses for what has transpired, in which has created some undesirable feeling with some Ball Reviews members and/or customers.
Feel free to contact me if you are having issues with an order and I will give it my prompt and personal attention.
Thanks,
Lane