UnLEfty this is not a argument about wholesale or pro shop it about professionalism.  Which Jeff from ballcellar lacks.  It is not all about a damaged ball it is about how he handled it.  With the commments he gave me in the respond emails and never returning his calls.  I wanted an original discussion on the items and he turned it into a so called argument.  Again I encourage everyone to read his negative responses on ebay they are very unprofessional and negative to the people involved.  I have a hard time believing that being so negative in your responses can be positive for business.
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

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Wow what a situation. No matter how good the driller any ball can crack. So for him saying it could be a bad drill, hell it could be. I have seen many balls that crack from a bad drill. Not saying it is that. Maybe just maybe could be some flaw in the ball. If he is running an online business plus a local shop the man is busy. I have never done business with him so I don't have any experience with him. I understand the fact that your local center won't do anything with the ball due to you buying over the internet. That is not all that uncommon most small pro shops are that way. That can be the dangers of buying over the net. Have you tried to contact the company direct to send the ball back to them? Yes you can save money over the internet but on the same hand can have twice an many headaches. Sometimes spending more and working with your local pro shop is far better. Don't get me wrong I am not pointing fingers at you or anybody else, just offering a different angle on things. If he had worked well for you before why be upset try to work things out and see what happens.

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time to leave South Dakota

Erase-

Just an objective point of view is that why not try to solve the problem rather than making it worse.  Arguing is probably not making it better.  Try to get the ball replaced.  YOu can't expect the internet pro to be the same as the pro down the street.  If that type of service is what you desire than you need to pay for it and pay your local pro to get their full service.  I don;t think that it was unprofessional to say that it was an act of God either.  Call your insurance company and tell them a tree fell on your car.  Tell them that lightening hit your house.  They will tell you it is an act of God.  I know you are mad.  Take a deep breath look at the situation calmly and do what is best for you to solve it.
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I don't really play cards and I am not 79, but it fits together somehow.

I'm sorry, but I really have to stick up for Jeff.  I'm another one of those guys who buy all my stuff on Ebay because I can drill it myself.  Jeff ALWAYS sends the ball out the day of payment and honors my pin requests.  What more do you want?

Happy NEW YEAR!!!
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Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

I have a question: BallCellar.com says he is a pro shop and has great professionalism. Tell me, what level of skill and professionalism does it take to take a NIB box in a ball and put a shipping label on it? Any dope can do that! A professional pro shop helps the customer select the ball, determine the best layout for the condition and their game, professionally fit and drill, and provide after sale service.

I'd say that at a mininum that BC.com should volunteer to help out the customer with a product defect -- especially one that has purchased 5 balls in recent months!

I think Erase This is so iritaed with the whole deal by the fact that his repeat business hasn't generated him the least bit of respect or care from BallCellar.com. I know most companies try to extend greater care to repeat customers, not chase them away!

By the way, I'm not a pro shop and have no vested interest in one. JMHO... guys, this is Business Basics 101.

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pjr

Hey!  I'm new to this board but thought I would share my experience with ol' Jeffy @ ballcellar.com.

I just got back into bowling after several years out of it completely.  I wanted to update my aging equipment but was on a very tight budget.  I discovered the amazing quantity of balls and equipment available online and on Ebay.  

I won an auction from ballcellar for a Hammer Sling Blade at a very good price.  I didn't try to make any contact prior to bidding because my bid was so low I never expected to win.  Anyway, Jeff lists his phone number on his auction so I called.. and called... and called.  I left several messages and he never returned any of them.  Also sent several emails with no response.  A few days later finally made contact and found he would drill it for me also.  Only charged $15.00 complete w/ inserts and thumb slug.  What a GREAT deal.  I waited a couple of weeks and never heard anything nor did I get my ball.  Many emails later, I finally get a response.. He forgot about the order and would get it out that day... and he did.  Ball arrived and he did a pretty good job drilling it I will say.  BUT, he did not read the spec's properly and drilled the cut-to-cut span as the actual span.  So it has a "relaxed" finger tip drilling.  I used the ball for a couple nights of league and it seemed light to me but I thought it was in part to the relaxed grip so I didn't give it a lot of thought, plus, I had no easy way of weighing it.  Finally picked up one of my old balls and it was obvious it was lighter.  Took it to a local pro shop and weighed it at 14.895 lbs... It was suppose to be 16 lb. ball.

I emailed him several more times before I ever got a response.  Then he argued with me about weighing it properly.  I told him I would be happy to ship it back to him and when he realized I was right he could replace it with the one I ordered.  Never heard back from him again.  It's been about 3 weeks or so.  He refuses to honor his sale or his product.  Too bad, I need a few more balls and I thought I had found a good online source for them.  In my opinion there is no room for people who refuse to stand behind their products and their work.  He made the mistake, he should correct it.  It will cost him a lot more in lost business than what it would have cost him to correct it.  Now, I hope to get the word out to as many people as possible.

BUYER BEWARE!!!!!!