I ordered polish and cleaner from these guys two weeks ago. Email communication wasn't bad, but after waiting two weeks for the backorder, it arrives without my product. Two weeks wasted. That's not the worst though. Their email indicates they have refunded my card... Does anyone else HATE IT like I do when someone charges your card and doesn't have product in the first place...  

 

Edited by lefty50 on 3/5/2011 at 6:23 PM

Funny. This is the same text I got in email. YOu must be posting under that name... "They" huh? My point is still the same, never charge a card until you have product and can take the order. Simple.

 

Now, the constant email and hate mail here that I get from you after the cancellation, that needs further examination...

Stay away from this outfit...

Effy, I appreciate the note, but I'm not going to waste the time it would take to keep responding here. I hope you can understand. The purpose of feedback is to help others avoid a similar situation.

 

Mezz, if you're on your own, that's cool, but you may be psychic. The text and wording are identical. Maybe you're channelling them 

 

To answer your final point though. Yup, definitely hate to see a card charged and then refunded, creating two transactions when there ended up being no transaction. What a waste.

 

That's it for me on this thread. Message delivered, and over 100 emails to answer for the office before the dawn. Moving on to other things guys... Caveat emptor, right?