Author Topic: Bowlersparadise - great prices but....... (Read 7212 times)

applegam · « **on:** May 15, 2010, 11:17:57 AM »

I know a lot of you saw that great sale they had last week. So, I picked up a Mission for $109.00 shipped. A great price to be sure. In the special instructions at check out, I specifically stated to send me a pin out of 3-4, and if they could not honor that request to please contact me. The ball arrived yesterday, and sure enough it was only a 2-3.

I know, it's not that big of deal. But I'm use to getting what I ask for. I usually go through Buddies. If you ask for a pin postion or top weight, you get it. If they can't get it for you, they call you to ask what you would like to do.

It's still a great deal to be sure, but would have been nice to get the pin out that I requested.

srlunatic · « **Reply #16 on:** May 16, 2010, 10:03:12 AM »

Holy cow people...

Yes he should complain...

He specified EXACTLY what he wanted....period.

If they didn't have the EXACT specs he was looking for they should have contacted him and said we don't have this ball with those specs and here is your money back..

I think it is called CUSTOMER SERVICE...

The mistake was made on the part of the seller....period!

--------------------
They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.

jkiser01 · « **Reply #17 on:** May 16, 2010, 11:40:12 AM »

I guess I look at things a different way. I have bought online and direct for 4 or 5 years. I also buy about 15-20 NIB balls a year. I always ask for 2-3 pin and I would say about 75-80% of the time I get what I want. Sometimes its not even close to what I requested but I take that into consideration for buying online and saving money. If I want exactly what I want everytime I would forget about saving a few bucks and just buy everything at my pro shop.

NO online pro shop is going to guarantee specs, just some are better than others. When I buy direct from the manufacturer, they don't guarantee specs either.

I understand the frustration of not getting what you want, but IMO that's the price you pay for buying online and saving money.

quote:
Holy cow people...

Yes he should complain...

He specified EXACTLY what he wanted....period.

If they didn't have the EXACT specs he was looking for they should have contacted him and said we don't have this ball with those specs and here is your money back..

I think it is called CUSTOMER SERVICE...

The mistake was made on the part of the seller....period!

--------------------
They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.

--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..

Roto Grip.. King of Them All!!

Storm ain't so bad either!! LOL

I also like AMF/900 Global..

erider · « **Reply #18 on:** May 16, 2010, 11:52:50 AM »

I had the same experience Applegam did. Asked for a 3-4" pin, 3.25 oz tw, pin cg and mb aligned. I ordered two Virtual Energys. They both came with shorter pins, much less top weight, and they were 1" out of alignment.

I will be relunctant to order from them again, and will not recommend them. Blockbuster and Buddies have ALWAYS called me they could not match my request, that is where my business will go.

Tom

mumzie · « **Reply #19 on:** May 16, 2010, 02:54:05 PM »

I agree with the poster. Asking for an exact item, and being sent something else - it's like ordering a size 9 pair of shoes, and being sent a 7.5 - because it's close.
Or - my favorite - asking for a 2X shirt and being handed an XL - because after all, if it's that big, it should fit everyone...

I run an online business, and follow up with every order that isn't EXACTLY as the buyer specified. I would expect no less from Bowlers Paradise.
--------------------
------------------------
www.Shirts4Bowling.com
We Know What Bowlers Want

Home of the HAMBONE shirt!

s_hemker · « **Reply #20 on:** May 16, 2010, 03:21:50 PM »

quote:
I agree with the poster. Asking for an exact item, and being sent something else - it's like ordering a size 9 pair of shoes, and being sent a 7.5 - because it's close.
Or - my favorite - asking for a 2X shirt and being handed an XL - because after all, if it's that big, it should fit everyone...

I run an online business, and follow up with every order that isn't EXACTLY as the buyer specified. I would expect no less from Bowlers Paradise.
--------------------
------------------------
www.Shirts4Bowling.com
We Know What Bowlers Want

Home of the HAMBONE shirt!

your comparing pin disances to shoe size and shirt size? first off there is absolutely no comparison!! second, i'm sure online business is nowhere near the size of bowlersparadise so you probably don't have a clue how many orders are placed a day there. i'm sure they saw the common number of 3" and gave him what they had available in the warehouse for the sale price. send it back if your not happy with the product. yeah it's inconvenient but for the price how can you complain?

jkiser01 · « **Reply #21 on:** May 16, 2010, 06:36:45 PM »

I agree 110%...

quote:
quote:
I agree with the poster. Asking for an exact item, and being sent something else - it's like ordering a size 9 pair of shoes, and being sent a 7.5 - because it's close.
Or - my favorite - asking for a 2X shirt and being handed an XL - because after all, if it's that big, it should fit everyone...

I run an online business, and follow up with every order that isn't EXACTLY as the buyer specified. I would expect no less from Bowlers Paradise.
--------------------
------------------------
www.Shirts4Bowling.com
We Know What Bowlers Want

Home of the HAMBONE shirt!

your comparing pin disances to shoe size and shirt size? first off there is absolutely no comparison!! second, i'm sure online business is nowhere near the size of bowlersparadise so you probably don't have a clue how many orders are placed a day there. i'm sure they saw the common number of 3" and gave him what they had available in the warehouse for the sale price. send it back if your not happy with the product. yeah it's inconvenient but for the price how can you complain?

--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..

Roto Grip.. King of Them All!!

Storm ain't so bad either!! LOL

I also like AMF/900 Global..

sigmaphi9 · « **Reply #22 on:** May 16, 2010, 07:49:17 PM »

Why is difficult to understand why applegam is NOT completely satisfied? He asked for a specific product, paid for a specific product, but did not receive the SPECIFIC product he asked and paid for.

completebowler · « **Reply #23 on:** May 16, 2010, 08:21:25 PM »

quote:
I guess I look at things a different way. I have bought online and direct for 4 or 5 years. I also buy about 15-20 NIB balls a year. I always ask for 2-3 pin and I would say about 75-80% of the time I get what I want. Sometimes its not even close to what I requested but I take that into consideration for buying online and saving money. If I want exactly what I want everytime I would forget about saving a few bucks and just buy everything at my pro shop.

NO online pro shop is going to guarantee specs, just some are better than others. When I buy direct from the manufacturer, they don't guarantee specs either.

I understand the frustration of not getting what you want, but IMO that's the price you pay for buying online and saving money.

quote:
Holy cow people...

Yes he should complain...

He specified EXACTLY what he wanted....period.

If they didn't have the EXACT specs he was looking for they should have contacted him and said we don't have this ball with those specs and here is your money back..

I think it is called CUSTOMER SERVICE...

The mistake was made on the part of the seller....period!

--------------------
They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.

--------------------
My first child.. Hannah Allison Kiser born 4/30/2007... My little angel..

Roto Grip.. King of Them All!!

Storm ain't so bad either!! LOL

I also like AMF/900 Global..

+1....online buyers need to realize that this is part of the risk they take when ordering online. If you want exact specs then go to a brick and mortar shop to order the ball and tell them to wait to drill it until you see it. Or maybe they will have exactly what you want in stock.

It is just another example of "you get what you pay for".
--------------------
ALL STAR BOWLING & TROPHY
LANGAN'S ALL STAR LANES
WALLED LAKE MI

applegam · « **Reply #24 on:** May 19, 2010, 06:47:04 PM »

I submitted my issue via their website this past Saturday. It's been 3 full business days since then, I have have had no contact from them at all. I filled out their form, including my order number, email address and phone number. I at least expected them to say that pin position is not a spec that they guarantee to honor.

The point of this forum is to share experiences with online proshops with others. So, you can form your own opinion based off of this. I have my opinion, and you have a right to yours.

For me, I expected that pin placement was not that big of request. It's not like I asked them to open the box and actually measure the exact distance and if the MB was in line or not. I only asked them to look at the label and pull a 15 lb 3-4 pin. Personally, I don't think that's asking too much. Other online shops don't have an issue with it.

I know some of you think - "well at 109.05 you should be happy with whatever you get". I disagree with that. I don't think the price you pay for a ball should determine the level of service you get.

It's back to Buddies for me.

bltbyj · « **Reply #25 on:** May 19, 2010, 06:59:25 PM »

Here is the number call them up 1-888-969-2695 don't just email them.

s_hemker · « **Reply #26 on:** May 19, 2010, 07:18:29 PM »

quote:
I submitted my issue via their website this past Saturday. It's been 3 full business days since then, I have have had no contact from them at all. I filled out their form, including my order number, email address and phone number. I at least expected them to say that pin position is not a spec that they guarantee to honor.

The point of this forum is to share experiences with online proshops with others. So, you can form your own opinion based off of this. I have my opinion, and you have a right to yours.

For me, I expected that pin placement was not that big of request. It's not like I asked them to open the box and actually measure the exact distance and if the MB was in line or not. I only asked them to look at the label and pull a 15 lb 3-4 pin. Personally, I don't think that's asking too much. Other online shops don't have an issue with it.

I know some of you think - "well at 109.05 you should be happy with whatever you get". I disagree with that. I don't think the price you pay for a ball should determine the level of service you get.

It's back to Buddies for me.

if it's not about the price why take a chance on a website you don't usually go to?

TheFreeAgent · « **Reply #27 on:** May 19, 2010, 07:49:16 PM »

Bowlers paradise is a joke to begin with. See if your local shop will trade for one with the specs your looking for?
--------------------
REFS: MrEddie(BBE), notsohotshot(BR), akanayte(UTA), Tywithay(BBE)

CoolRockinDaddy- The ball reviews RA-tard

mumzie · « **Reply #28 on:** May 20, 2010, 09:30:21 PM »

quote:
your comparing pin disances to shoe size and shirt size? first off there is absolutely no comparison!! second, i'm sure online business is nowhere near the size of bowlersparadise so you probably don't have a clue how many orders are placed a day there.

Ok. I'm trying really hard to not be offended by this comment in response to a post I made. I was comparing online business methods with online business methods. first of all - you have NO IDEA what size my business is - or what size my bowling shirt website is. Second - Nick with Bowlers Paradise didn't grow his business on shoddy customer service. Problems and mistakes happen. It's what you do WHEN they happen that sets one business apart from another. No matter what the size of business, service is the differentiator. Period.
--------------------
------------------------
www.Shirts4Bowling.com
We Know What Bowlers Want

Home of the HAMBONE shirt!

bltbyj · « **Reply #29 on:** May 22, 2010, 04:42:39 PM »

quote:
Bowlers paradise is a joke to begin with. See if your local shop will trade for one with the specs your looking for?
--------------------
REFS: MrEddie(BBE), notsohotshot(BR), akanayte(UTA), Tywithay(BBE)

CoolRockinDaddy- The ball reviews RA-tard

LOL! the second sentence is great maybe he should have started there and not have gone with the lower price. Now you tell him to go to his local shop to see if they will trade for it.

Edited on 5/22/2010 5:07 PM

Gunnz · « **Reply #30 on:** May 22, 2010, 05:00:54 PM »

This is why I spend more time on BBE then here because every thread turns into a putdown or a name calling just like this one here

Author Topic: Bowlersparadise - great prices but....... (Read 7212 times)

applegam

Bowlersparadise - great prices but.......

srlunatic

Re: Bowlersparadise - great prices but.......

jkiser01

Re: Bowlersparadise - great prices but.......

erider

Re: Bowlersparadise - great prices but.......

mumzie

Re: Bowlersparadise - great prices but.......

s_hemker

Re: Bowlersparadise - great prices but.......

jkiser01

Re: Bowlersparadise - great prices but.......

sigmaphi9

Re: Bowlersparadise - great prices but.......

completebowler

Re: Bowlersparadise - great prices but.......

applegam

Re: Bowlersparadise - great prices but.......

bltbyj

Re: Bowlersparadise - great prices but.......

s_hemker

Re: Bowlersparadise - great prices but.......

TheFreeAgent

Re: Bowlersparadise - great prices but.......

mumzie

Re: Bowlersparadise - great prices but.......

bltbyj

Re: Bowlersparadise - great prices but.......

Gunnz

Re: Bowlersparadise - great prices but.......