Post by: bowler851 on January 02, 2009, 09:46:00 AM
saying so you stuck me with a ball 15 1/2lbs because you could also I turned thing around on them because they say on their web sight 15lbs 7oz - 15lbs 10oz is consider medium weight and is stated as such. So currently on jan. 2nd I am out the money but no new ball and no response from them since dec. 11th.
Post by: The Bowlers Edge 2 on January 02, 2009, 06:00:47 PM
price you pay for internet pricing!--------------------
The Bowler's Edge Pro Shop
Post by: bowler851 on January 02, 2009, 06:09:00 PM
including what it was going to cost to have it drilled but instead of saving $60 I lost $109 not the best deal I have ever made.
Post by: smash8-10split on January 02, 2009, 07:11:49 PM
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hold my hammer, while i NAIL your girlfriend.
Post by: bowler851 on January 03, 2009, 07:42:31 AM
Post by: Blows on January 05, 2009, 10:14:26 PM
quote:
your freaking out about 3oz weight and a 1/2 oz top weight? I'm sure if they had the specs you requested in stock, they would have sent it to you. Would you rather have had the ball back-ordered for a few weeks instead of them shipping one closest to the specs you asked for right out?
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hold my hammer, while i NAIL your girlfriend.
Have to agree with this post.
Anyway im glad that you are getting to return the ball,Just beware you might get hit with a restocking few
whats wrong with the ball anyway?Does 3 oz make that much of a difference?
Post by: TDC57 on January 05, 2009, 10:20:17 PM
Edited on 1/5/2009 11:20 PM
Post by: justdale on January 05, 2009, 10:36:09 PM
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Dale Williams
Columbia 300 Utah Amateur Staff
Post by: 230-n-up-or-bust on January 05, 2009, 10:36:38 PM
In any event, bb.com seems to be interested in making amends. If everything turns out to your liking, please make certain to make it public.
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Return with your shield or on it. Strength and honor.
"I'd give my right arm to be ambidextrous."-Nick Faldo
Me (http://"http://www.myspace.com/root4d20car")
MTIXE
Post by: LaneHammer20 on January 07, 2009, 11:32:29 AM
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What is sandbagging???
Post by: Jorge300 on January 07, 2009, 01:38:55 PM
If their website does not have such a disclaimer, then you have a right to be upset, if it does, then it is your fault for not reading everything before you purchased the ball. Neither here nor there now as it seems they are willing to give you a refund.
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Jorge300
Post by: johncongdon on January 09, 2009, 12:27:36 PM
Our Guarantee only states pin placement within 1/2" and top weight within 1/2 ounce. We do not guarantee total weight publicly, but we do try to be within 3 ounces of the request.
Now I do not know the specifics of bowler851's case. I can tell you that I am the only one that looks at this site. And this is the first time I have been on in a couple of months. The Christmas season was very very busy for us here.
I know that we try hard to have top notch customer service.
Thank you for your time. I do appreciate the comments that somewhat defended us here.
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John Congdon
Chief Technical Office
bowlingball.com
http://www.johncongdon.com
Post by: bowler851 on January 09, 2009, 01:26:43 PM
Post by: jbuzz31 on January 09, 2009, 01:36:54 PM
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Ive Eaten From The Insane Root That Imprisons Reason
Post by: bowler851 on January 09, 2009, 01:44:12 PM
your local pro shop and see how many first quality balls he has for sell that are 15lbs 8oz I bet you will not find one.
Post by: 230-n-up-or-bust on January 09, 2009, 01:45:31 PM
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Return with your shield or on it. Strength and honor.
"I'd give my right arm to be ambidextrous."-Nick Faldo
Me (http://"http://www.myspace.com/root4d20car")
MTIXE
Post by: Necromancer on January 09, 2009, 01:52:15 PM
After opening thread, my prediction came true.
LOL @ complaint. LOL @ not knowing how to drill weight out of ball. LOL @ 3 oz.
LOL!
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Current Arsenal Gallery (http://"http://s132.photobucket.com/albums/q21/mikecart1/Bowling%20Arsenal/")
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M-L: Storm Recharge
S: Viz-A-Ball White
Bench: Brunswick Target Spare Zone, Ebonite 14 Fun Ball
GEMS: Brunswick Quantum Helix, Brunswick Quantum Double Helix
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Post by: 230-n-up-or-bust on January 09, 2009, 03:45:58 PM
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Return with your shield or on it. Strength and honor.
"I'd give my right arm to be ambidextrous."-Nick Faldo
Me (http://"http://www.myspace.com/root4d20car")
MTIXE
Post by: Monster Pike on January 10, 2009, 03:19:55 PM
Maybe next time don't put a range. Put the weight you actually want or an ounce less. Then you're covered. Sounds like you want something more though. You seem to know an awful lot about their policy & what is claimed to be a mid weight & yet you put 15lb 5oz high range out there, knowing that it could go 3 more ozs from it. You also "know they have a ball that meets" your request. Makes one go hmmmmmmmmmmmmm...
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"The last time I saw a mouth like that, it had a hook in it." Rodney Dangerfield
Post by: sdbowler on January 10, 2009, 03:27:15 PM
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Kyle
Post by: Doug Sterner on January 17, 2009, 09:43:46 AM
The customer has every right to be upset.
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Lane 1 Buzzsaw...The Official Power Tool Of Bowling
Post by: jls on January 17, 2009, 09:49:18 AM
quote:
I have seen a few balls in the 15.8 area. They are very hard to find for some reason but I have seen a few of them. I for one would love to have that as a starting point. After drilling you would be right around 15.5, might be wrong on the figures.
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Kyle
Some good points you make here, however I have had customer's reject a ball that was 1-2 oz. off. It happen's, they wanted 15 lbs. 3 oz. not 15 lbs. 4 or 5 oz. They want 2 3/4 top weight, not 3 1/8 top weight. They want a 2" pin, not a 1 1/2 " pin. we deal with this type of stuff EVERYDAY.
So if a customer is buying from an online dealer, then he should get what he asks for, cause when he buys it from us, we have to get him what he wants!!!!
And it's not what the ball weighs after drilling, it is what the ball weighs before drilling!!!!!!!!!!!!!!
You tell me you want 15 lbs 3 oz. I order that. No substitutes.
Now do I think 1 or 2 oz is a big deal? Not to me, but if it is to the customer, then it is!!!!
Online dealer was wrong here, cased closed.
Welcome to our world!!!
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jls
Edited on 1/17/2009 10:56 AM
Post by: Joeyd on January 17, 2009, 11:22:46 AM
quote:
Sound like a bunch of whiny azz b1tchin babies about a couple of ounces.
How about punching it out and throwing the damn ball? Those extra ounces might help you carry once in a while. lol
While we're talking about what sounds like what, let's explore how absolutely clueless your extra ounces comment sounds...
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Joeyd
Shop www.buddiesproshop.com
http://joeyd.bowlspace.com
AIM - JoeydfromNB11
Post by: jls on January 17, 2009, 11:30:13 AM
quote:
Sound like a bunch of whiny azz b1tchin babies about a couple of ounces.
How about punching it out and throwing the damn ball? Those extra ounces might help you carry once in a while. lol
Well you may be right. But one of my customers that I was talking about, Drills about 20 new balls a year. And if he or she feels that they want 3 oz instead of 4 oz. 3 oz. it is.
So I will not be calling them a bunch of whiny azz babies anytime soon.
DID YOU WORK FOR CIRCUIT CITY??????
I guess you never heard of "the customer { the one paying } is always right"
Even when they are wrong.
Are we clear now
Wild guess, you don't work in retail!
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jls
Post by: jthales on January 17, 2009, 12:09:56 PM
quote:
Posted: 1/9/2009 1:15 PM
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Hi Bowler851,
I am sorry you are disappointed. I do see that we sent a call tag to you on Monday. Did you not receive it?
If you look on these message boards, you will see lots of fanatical posts about us when it comes to spec requests. We were the first to guarantee specs for bowling balls purchased online.
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John Congdon
Chief Technical Office
bowlingball.com
u r 2 quik to jump on online dealer b4 cheking facts
http://www.ballreviews.com/Forum/Replies.asp?TopicID=224268&ForumID=71&CategoryID=5
Post by: bowler851 on January 17, 2009, 12:20:29 PM
Post by: jls on January 17, 2009, 12:48:39 PM
quote:
The facts are they made a mistake and it took 6 e-mails and 41 days to get it rectified so I don't know how I acted to quick in your eyes.
Jthales, If you can read, it took 6 emails and 41 days to get his problem solved.
You must work for an online dealer!!!!
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jls
Post by: jls on January 17, 2009, 12:50:16 PM
quote:
proshop onwers maebe u shuld read this firts
quote:
Posted: 1/9/2009 1:15 PM
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Hi Bowler851,
I am sorry you are disappointed. I do see that we sent a call tag to you on Monday. Did you not receive it?
If you look on these message boards, you will see lots of fanatical posts about us when it comes to spec requests. We were the first to guarantee specs for bowling balls purchased online.
--------------------
John Congdon
Chief Technical Office
bowlingball.com
u r 2 quik to jump on online dealer b4 cheking facts
http://www.ballreviews.com/Forum/Replies.asp?TopicID=224268&ForumID=71&CategoryID=5
One can easily tell this was written by a student.
r u b4 Give me a break.
Now Christmas break is over, back to your classroom.
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jls
Post by: johns811 on January 17, 2009, 01:39:21 PM
Post by: jls on January 17, 2009, 02:19:36 PM
quote:
If you requested up to 15lb 5oz and their policy is +- 3 oz, seems like they filled the order properly. It would have been so easy to drill the finger holes just a touch deeper and balance hole to take out another 2 oz, so really your getting awefully upset over 1oz. .4% of the ball weight. Did you even have somebody weight ball. Box labels are not always perfect. It could have been even lighter. Seems like your getting all worked up over something pretty minor. Glad they resolved the problem for you though.
May I answer that???
What you said is kinda sorta right. But 2 oz. would need a big balance hole.
Now this may shock you, but many, many bowlers out there, do not like balance holes!!!!!!!!!!!!!!!! The other day I had to drill a Virtual with no bal. hole. The customer, you know the one paying for the ball, DID NOT WANT OR LIKE BAL. HOLES.
I did not tell him that he was getting all worked up over nothing.
I did what he wanted. Drilled it without a bal. hole.
This is what some call, good customer service. You know, give the customer, the one paying, what they want. Even if you think it is wrong.
ok
Are you in retail?
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jls
Post by: johns811 on January 17, 2009, 02:43:10 PM
Post by: bowler851 on January 17, 2009, 02:50:39 PM
Post by: sdbowler on January 17, 2009, 03:09:11 PM
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Kyle
Post by: johns811 on January 18, 2009, 06:01:31 AM
Requested ball specs will be shipped if they are within a given range of:
Pin: +/- 1/2"
Top Weight: +/- 1/2 oz.
Gross Weight: +/- 3 oz.
so basically you said 5 oz was perfect and they sent 8 oz which is +/- 3 oz of requested. I just can't believe the 5/16 of a lb is great but 8/16 of a lb is WAY too heavy. If had been 6 oz would that be ok? I don't give a hoot about bowlingball.com it just makes me laugh when somebody is so critical about 1 or 2 oz yet they try to save themselves $ by buying the ball online and it is not EXACTLY what they wanted, yet the seller still made good on what their site promises. A ball that weighs 245 oz is perfect, yet one that weighs 248 oz is terrible. 3 whole oz which 1 or 2 could be simply removed when drilled.
Post by: JoshY on January 18, 2009, 06:50:15 AM
You order online thats what you get.
You don't want it send it back take your money and go somewhere else.