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Author Topic: bowlingball.com goes Free Shipping  (Read 8918 times)

johncongdon

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bowlingball.com goes Free Shipping
« on: October 28, 2008, 12:19:21 AM »
We have taken our site to completely FREE Shipping on Every Item. Every Day.

We cut out all of the other fees that some other websites sell as well.
* No hidden packaging fees.
* No additional fees for insurance that is already included by the shipper.

We have also lowered prices on over 1000 items.

Check out the changes.  http://www.bowlingball.com
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John Congdon
Chief Technical Office
bowlingball.com

http://www.johncongdon.com
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Spider Ball Bowler

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Re: bowlingball.com goes Free Shipping
« Reply #16 on: October 28, 2008, 05:17:00 PM »
I just wish you had some of the overseas releases in stock that are on your site
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Juggernaut

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Re: bowlingball.com goes Free Shipping
« Reply #17 on: October 28, 2008, 05:46:38 PM »
Not trying to defend anybody here, just pointing out some things that stuck out at me.

quote:
I love how you try to build your site up by trying to cut down other sites.  Like the supposed Hidden Packaging fee Im guessing at Bowling.com.  They have had that posted, not hidden, for as long as I have dealt with them.


  How in the world do you get that they are striking out at bowling.com in particular?  Many places disguise extra shipping fees as "packaging" fees.

quote:
 And they give coupons out to take care of that cost to returning customer.


  That's nice. What about the one time, "spur of the moment" buyer who will never go back?

quote:
 Your site has claimed Free Shipping all over the front page for a while now but it had only been on certain items.  How is that for hidden fees.


  Anyone buying anything over the internet should be aware of the cost long before spending any money. It is up to the consumer to verify that shipping on an item is actually free. If you didn't do that, paying for the shipping is YOUR fault.

quote:
 Bowling.com have basically had free shipping for me for over 3 years now with my coupons.  Im glad to see you guys finally catching on.


  Catching on to what, coupons?  Bowlingball.com has decided to forego ALL the idiosyncrasies of extra charges, no gimmicky coupons needed.

quote:
 And the Shipping Insurance is Free at Bowling.com.  The Extended Insurance thats 2.99 means that if your item is lost, stolen or damaged, then Bowling.com sends out replacements immediately instead of making the customer wait through Claims that have to be issued through shipping companies.  If you don't want the extended insurance for 2.99 you get treated the same as Bowlingball.com customer that have problems with shipments.


  Tough to decipher this one, but, I think I know what you mean.  Companies don't have to offer you ANY insurance. Bowling.com has free coverage and bowlingball.com's is $2.99. Three dollars isn't going to change my mind about something I am spending over $100 on.

quote:
 And I like how the customer service is at Bowling.com.  You talk to people during their business hours about technical questions instead of leaving a message and waiting by the phone for someone to call back.


  Good customer service is hard to find. If you like bowling.com's customer service, that's great, but, if you are having to call and talk technical questions about how to drill a ball, you shouldn't be buying from the internet in the first place.

quote:
 And you can enter specs which it sounds like you cant do on Bowlingball.com.


  You most certainly CAN request specs at bowlingball.com.  On the checkout page under the special comments, just type in your request there. That's what it is for.

quote:
 I will stick with with Bowling.com.


  Certainly your perogative.

quote:
 Better customer service!


  Clearly a matter of opinion.

quote:
Thanks
Scizzo


  Your welcome


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Norm Duke was right

Good transactions list in my profile



My Bowl.com member page



Edited on 10/28/2008 5:48 PM
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JD74

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Re: bowlingball.com goes Free Shipping
« Reply #18 on: October 28, 2008, 06:01:01 PM »
Wouldnt buy a ball online from any online distributor but Buddies Pro Shop they are by far the most top notch on the web.
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1MechEng

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Re: bowlingball.com goes Free Shipping
« Reply #19 on: October 28, 2008, 07:39:46 PM »
I've ordered from a number of bowling companies online.
My orders with Bowlingball.com have all been uneventful (which is good).
WRT the original post, I fail to see how adjusting your marketing and sals plan to meet current market demand is a bad thing, as JLS and Scizzo have insinuated.
BTW - I also like the Striking Value of the Day. I'm waiting on some shoes with adjustable heels/slide pads to come up ...  
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strikealot

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Re: bowlingball.com goes Free Shipping
« Reply #20 on: October 28, 2008, 08:07:49 PM »
if you dont want to pay the 10 extra dollars then dont..wtf...who cares...doesnt mean someone works for them..what a moron
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strikealot

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Re: bowlingball.com goes Free Shipping
« Reply #21 on: October 28, 2008, 08:07:53 PM »
if you dont want to pay the 10 extra dollars then dont..wtf...who cares...doesnt mean someone works for them..what a moron
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johncongdon

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Re: bowlingball.com goes Free Shipping
« Reply #22 on: October 28, 2008, 08:32:05 PM »
Wow, everyone is at each others throats here.  Someone found one product, and I am not saying we are lower on everything.  But I can say we are lower on most.

We have never advertised all free shipping before.  We used to offer free shipping on select products.

I mentioned the viz-a-ball as one example.  People used to pay upwards of $110 after shipping.  We lowered many of them to $99.  It was one example.

Thank you to those of you that have taken a minute to try and clarify things for us.  I do not wish to get into a battle of words on here.  I was just letting everyone know about the changes that we have made.

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John Congdon
Chief Technical Office
bowlingball.com

http://www.johncongdon.com
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strikealot

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Re: bowlingball.com goes Free Shipping
« Reply #23 on: October 28, 2008, 08:35:20 PM »
i dont work for them , you are the moron for even arguing this pt...i really dont care, i havent ever even ordered from them...i believe it is you who is stupid for trying to change something you cant control..
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strikealot

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Re: bowlingball.com goes Free Shipping
« Reply #24 on: October 28, 2008, 08:39:28 PM »
quote:
Wow, everyone is at each others throats here.  Someone found one product, and I am not saying we are lower on everything.  But I can say we are lower on most.

We have never advertised all free shipping before.  We used to offer free shipping on select products.

I mentioned the viz-a-ball as one example.  People used to pay upwards of $110 after shipping.  We lowered many of them to $99.  It was one example.

Thank you to those of you that have taken a minute to try and clarify things for us.  I do not wish to get into a battle of words on here.  I was just letting everyone know about the changes that we have made.

--------------------
John Congdon
Chief Technical Office
bowlingball.com

http://www.johncongdon.com


no john, hold on, you are the devil...i know you are,, it is your goal to bring bowling down in flames...i can see it coming, you offer free shipping and all other online proshops will cease to exist...how dare you charge 10 more dollars for something bowling.com sales...this arguement is crazy, lane1 would out of business if this were the case, how dare you pay more for a ball when you can get another ball for cheaper that does the samething, roll down the lane and knock pins down...
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~<:-0======"IN CG WE TRUST" i chant as i pray to the static weight God...======



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1MechEng

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Re: bowlingball.com goes Free Shipping
« Reply #25 on: October 28, 2008, 09:24:18 PM »
quote:
Reading must be a problem for you.  Did you not see where JLS posted that your bowlingball.com's price is $10 higher then bowling.com's price and JLS price.

I read just fine. I also filter out worthless crap, kind of like the stuff you're spewing. A 1 item sample set (such as the shoes in question) is not even remotely reliable when looking at a significantly larger set of values (more than 1000 items). You have been educated properly in statistics, right?!?!
quote:
So what you are saying is that you don't mind paying $10 more?

Since YOU, Sjf, obviously can't read, I'll repeat from my post (in simple terms so you can try to comprehend): I frequently shop at multiple online bowling sites. I do price shop for the best deal. If bowlingball.com has the best price (with shipping, tax, etc.) then I'll buy from them. If not, I'll go elsewhere. I merely said in my post that my transactions with bowlingball.com have all been handled smoothly. I inferred nothing about any other online shopping sites with my comment.
quote:
Nice try,  you work for them right?

Epic fail on your part. You obviously haven't read my profile. (Again, who has the reading problem here?! At least I have the cajones to post a profile online.). I work for a large agribusiness. That has never, ever, been confused with a bowling distributor.

Let's turn the tables: Do you work for the competition, Sjf?! You certainly have an axe to grind with bowlingball.com.

Since you want to cast aspersions based on 1-item sample sets, how about this one: a Morich Awesome Revs bowling ball. Bowling.com price is $152.99. Bowlingball.com has it today for $98.00. Both have free shipping. Do you enjoy paying $55.00 more for this ball at your preferred retailer?! You thought a $10.00 price difference was excessive ...

Finally, if you're going to call me out in these forums, at least bring a reasonable, rational argument backed with facts. Otherwise, you're just making yourself look silly.
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1MechEng

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Re: bowlingball.com goes Free Shipping
« Reply #26 on: October 28, 2008, 09:45:45 PM »
Sjf ... you sound a lot like jls. Same sentence structure. Same lack of capitalization and punctuation. Same simple 3 letter username. Same use of the posters name at the start of your rebuttal post. Too many similarities to be a coincedence. Maybe you're not one in the same person, but I'll bet you're related!

Back to your post ... what part of "price comparison shopping" in my post did you not understand?!?!

Finally, you didn't answer if you worked for the competition or not?

On edit: same knowledge of the Chicago area as JLS.
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Dan
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Engineering * Bowling = a fun and practical application of rotational kinematics.

Bowling Nerd Herd (TM) Member

Edited on 10/28/2008 9:46 PM

Edited on 10/28/2008 9:48 PM
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Dan

Brickguy221

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Re: bowlingball.com goes Free Shipping
« Reply #27 on: October 28, 2008, 09:48:00 PM »
quote:
Since you want to cast aspersions based on 1-item sample sets, how about this one: a Morich Awesome Revs bowling ball. Bowling.com price is $152.99. Bowlingball.com has it today for $98.00. Both have free shipping. Do you enjoy paying $55.00 more for this ball at your preferred retailer?! You thought a $10.00 price difference was excessive ...

 


Try this one.

I was looking for an AMF Heist....Local pro shops don't have it.....Their distributors don't have it....Buddies doesn't have it....I could only find it at 2 places....Bowlingball.com & Bowling.com....and finally price wise....

Bowlingball.com..... $139.99
Bowling.com......... $ 74.99
Difference is........$ 65.00

Guess where I ordered it from?

And as for communications.....I've had problems with Bowlingball.com in the past with communications. They have yet to EVER answer an Email when I email them. I even tried again this time to no avail, but when I Emailed Bowling.com, I had NO problem getting responses from them the same day. You won't find a better person to communicate with than Megan at Bowling.com. (And of coarse also Bill at Buddies) Now....

Guess which of these 2 places (Bowlingball.com & Bowling.com) I will do business with in the future in addition to my also doing business with Buddies and my local pro shop?

Due to their failure to communicate, I will never again even give a second thought to trying to order something from Bowlingball.com. They are a joke in my book.
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"Whenever I feel the urge to exercise I lie down until the feeling passes away."

Brick



Edited on 10/28/2008 9:50 PM
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MikeCanMan

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Re: bowlingball.com goes Free Shipping
« Reply #28 on: October 28, 2008, 09:51:05 PM »
Hey John,
Thank you for letting us know about your new policy. Whether some want to take advantage....or others who just want to bit**....its still nice to know what your company is offering.
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Brickguy221

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Re: bowlingball.com goes Free Shipping
« Reply #29 on: October 28, 2008, 09:53:42 PM »
quote:
Hey John,
Thank you for letting us know about your new policy. Whether some want to take advantage....or others who just want to bit**....its still nice to know what your company is offering.  


+1
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"Whenever I feel the urge to exercise I lie down until the feeling passes away."

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1MechEng

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Re: bowlingball.com goes Free Shipping
« Reply #30 on: October 28, 2008, 10:00:49 PM »
Brick -
Our mileage with bowlingball.com obviously varied. Sorry to hear you had a bad experience.

I have not had problems with either Bowlingball.com or bowling.com.

I merely posted the Awesome Revs for Sjf/jls' benefit to show that a 1-item sample size is not appropriate. Now if one could show that many items (much more than .1%) were substantially different, that would be sufficient to prove any claim of the lowest prices wrong.

I'm sure that each of the 2 listed online bowling stores has many items that are less than at the other. That's why one should comparison shop before making a purchase.  

As you pointed out, price is only 1 factor in your purchase decision. Customer satisfaction is also very important, and may outweigh any benefit in price from another store. It's a personal value choice.
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Dan
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Engineering * Bowling = a fun and practical application of rotational kinematics.

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