On 12/4 I ordered 2 balls, an Ebonite Shoe bag and 3 plastic ball cups. Everything arrived 12/7, the balls and the shoe bag were fine (specs as requested), however, 2 of the 3 ball cups were broken.
I sent Buddies and email, received a response within minutes, they sent out 2 replacement cups which were received today (12/10).
Good Experience and excellent customer service.
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It IS next year!