Since I am the person that deals with all the internet customers, I would like to post what I think happened in this situation. I have had two customers with Paradigms, with warranty claims, that we could not help them with at the time.
The first cusotmer emailed me pictures of his ball, and ask if he could send it back. After reviewing the pictures, I told the customer that the ball would be considered Stress Fractures and would not be covered. I told him that if it got worse, to let me know and we could take another look at it.
The second customer said that he had a cracked ball. I ask him if he would like the same ball, and he said yes. I informed him that we were currently sold out and should have more shortly. He said he would contact me at a later date.
Both of these customers I have not heard back from.
When these customer contact me, we will handle the claim. I have never denied a warranty claim on a ball, and have replaced a number of balls over the past couple of months, due to cracking problems.
If anyone has a problem, please give us a call and we will take care of your needs.
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Thanks
Bill
BuddiesProShop.com
"The Place All Bowlers Shop"
