Post by: brinen28 on February 24, 2006, 10:58:48 AM
Ironically, my uncle, who also has a Paradigm, had his crack a week after he had it drilled. He went back to the pro shop where he bought it from. His ball was replaced and redrilled at no extra cost. Same day, no problems at all.
Looks like Buddies is not so "CUSTOMER FRIENDLY" after all!
Post by: Long Roller on February 24, 2006, 07:01:00 PM
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Shane Soule
Post by: brinen28 on February 24, 2006, 07:14:03 PM
Post by: jkiser01 on February 24, 2006, 07:25:20 PM
Alot of cracking is due to dull drill bits, installing grips with the wrong type of glue and not making the bridge wide enough when installing grips..
Sorry this has happened but I buy all my stuff on the net and have never had any issues but if I do, I am not expecting the seller or for that matter the guy that drills my internet ball to help me in any way.
Its a chance I choose to take to save $$$ but to say Buddies has bad customer service over this issue is just not fair. I have worked with them multiple times and never had any problems at all..
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The 2006 Slump is here...
Edited on 2/24/2006 8:23 PM
Post by: LuckyLefty on February 24, 2006, 07:36:11 PM
REgards,
Luckylefty
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Open the door...see what's possible...and just walk right on through...that's how easy success feels..
Post by: shelley on February 24, 2006, 07:36:35 PM
If Buddies won't fix it (I very much doubt warranty issues are out of their pocket, besides some processing costs), Storm should. Contact Storm about getting a replacement.
SH
Post by: Rev_O on February 24, 2006, 07:45:06 PM
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Rev-O
Track International Regional Staff Member
http://www.trackbowling.com/
Vise Inserts Staff
http://www.viseinserts.com
For all of your bowling needs, go to http://WWW.BOWLINGKINGDOM.COM
Sign up today and use Rev_o as your reference!!
Post by: Long Roller on February 24, 2006, 07:57:30 PM
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Shane Soule
Post by: Kid Jete on February 24, 2006, 08:01:53 PM
While I agree the ball wasn't drilled by buddies it is a known issue that the Paradigms had a bad batch that got shipped out and because of what buddies states on their website this should be a case where they should replace the ball themselves. I buy almost everything from buddies and they are one of the best around but in this particular situation I think they should have done more.
Post by: Long Roller on February 24, 2006, 08:03:58 PM
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Shane Soule
Post by: Kid Jete on February 24, 2006, 08:05:00 PM
Post by: jkiser01 on February 24, 2006, 08:12:40 PM
quote:quote:
Buddies didn't make the ball and you're buying at wholesale price when you go through them. That is why there are warranty cards in the box when the ball comes. Most pro shops that DRILL your balls will do the legwork for you because they are making a lot more money. I thought it was common knowledge that if you have a warranty problem with a ball that the PRODUCTION company takes care of it!
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Shane Soule
Nope thats not how it works Shane!
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thank God its bowling night!
Sorry but thats exactly how it works.. I agree with Shane 100%...
Buddies did not make the ball or drill the ball.. How do they know what happened to the ball after they shipped it?? No way they can be responsible for that. I also find it hard to beleive any internet ball company would just replace the ball if someone said its cracked.. They for sure will not be in business very long..
Everyone has an opinion on this but to me its just common sense..
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The 2006 Slump is here...
Post by: arcright7 on February 24, 2006, 08:19:09 PM
Even if Buddies isn't responsible for replacing the ball they should assist you in contacting Storm representatives for possible replacement-in some manner. After all they did sell you the ball. Therefore they hold all of the purchasing information needed for the manufacturer. Why not just point the customer in the right direction, let Storm do the rest, and keep the business relationship in good standing? This at least makes the customer feel you care a little. Win win situation. As a person who has made many purchases from Buddies, I can vouch that they have always handled any problems I have had first rate. But I am just a impartial observer in this. Common sense overrules.
.........ARC7
Post by: Long Roller on February 24, 2006, 08:40:51 PM
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Shane Soule
Post by: BuddiesProShopcom-Chris on February 24, 2006, 09:44:50 PM
This is just one of the reasons we feel that Storms' customer service is 1st rate. They want to hear directly fom the customer and straighten out the problems.
Post by: RevLefty on February 24, 2006, 09:51:38 PM
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Boy do I love bowling, stone 8,stone 9, ringer 7,fly by 10,fast six got to love this game. Short look at what most of my games look like with a few strikes peppered in between. Isn't it wonderful.
Post by: shelley on February 24, 2006, 09:56:17 PM
quote:
They are a great company when it comes do defective equipment.
Uhhh...
quote:
This is just one of the reasons we feel that Storms' customer service is 1st rate. They want to hear directly fom the customer and straighten out the problems.
I don't know the whole story, nor what the complete details of the exchange between the OP and Buddies, but it seems like a lot of this could have been avoided simply by telling the OP to call Storm and talk to Earnest. It sounds like the OP was simply told "Sorry, can't help" and left to fend for himself.
If that's not the case, and he was told to contact Storm, I apologize, as should the OP. He was given an option to resolve his problem but chose to come here and complain.
I've placed two orders through Buddies and gotten exactly what I expected both times. Good services, quick shipping, and good prices. No complaints here.
SH
Post by: Doug Sterner on February 24, 2006, 10:11:45 PM
1. I find out where they bought the ball.
2. I ask if they contacted the seller about the problem.
3. If the seller refuses to deal with it, I look and see if I have purchased a similar ball from one of my suppliers. If I have, I can get credit for it from my supplier.
I will always stand behind anything I sell both in my physical pro shop and on the Internet.
In no way is this a slap at Buddies as I do business with them even as a pro shop with other connections. CHris is right...Storm wants us to have the customer contact them direct but Storm and RotoGrip are the only ones who do it that way.
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
Feel the Power of the FOS with new Enriched Uranium from Lane 1!!
Edited on 2/24/2006 11:03 PM
Post by: BuddiesProShopcom - Bill on February 25, 2006, 10:56:12 AM
The first cusotmer emailed me pictures of his ball, and ask if he could send it back. After reviewing the pictures, I told the customer that the ball would be considered Stress Fractures and would not be covered. I told him that if it got worse, to let me know and we could take another look at it.
The second customer said that he had a cracked ball. I ask him if he would like the same ball, and he said yes. I informed him that we were currently sold out and should have more shortly. He said he would contact me at a later date.
Both of these customers I have not heard back from.
When these customer contact me, we will handle the claim. I have never denied a warranty claim on a ball, and have replaced a number of balls over the past couple of months, due to cracking problems.
If anyone has a problem, please give us a call and we will take care of your needs.
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Thanks
Bill
BuddiesProShop.com
"The Place All Bowlers Shop"
Post by: jkiser01 on February 25, 2006, 01:30:15 PM
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The 2006 Slump is here...
Post by: Joeyd on March 01, 2006, 02:04:47 PM
I bought a Paradigm from Buddies a couple months back.. The ball was shipped to my office and when I opened the box, the ball was cracked about 1" underneath the finger holes.. I emailed Bill and asked him to check the ball.. He said he would and I shipped it out.. I had another Paradigm two days later, and have had no problems with it..
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Joeyd
joey.nereu@comcast.net
AIM - JoeydHBK300, JoeydfromNB11
Post by: Nicanor on March 01, 2006, 02:16:08 PM
But I thought most bowling balls come with a warning that their bowqling ball warranty will be null and void if you put inserts into the ball?
I have done a lot of business with Buddies and found them very professional and will continue to use them in the futuer, but I also agree for the sake of customer service that they replace the ball if the warranty is still good and ask Storm to replace the ball. Who has a better chance of getting a ball replaced from Storm, the individual bowler or a pro Shop that does a ton of bussines with Storm?
My two cents.
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Nicanor (Ten On The Deck)