I have been wanting to do an IT system. I sent them a ball that was the best fitting ball I had. Provided my specs which they did verify. Bought a ball from them along with changing over to the IT on the ball that was sent. Everything was spot on!  Now to start the process of changing over my other equipment. Definitely a positive experience. Chris was awesome, excellent communication throughout. I would certainly not doubt going to them to drill new or have them work on current equipment you own. Even though they are miles and miles away, they treated me with respect and answered all questions I asked.

Sorry i meant has anybody had any experience with them sizing your thumbhole without using the switch grip system?

Once I placed an ordered on the week-end and ball was drilled and shipped that following monday maybe just good timing.

Just ordered my third ball (DV8 Vandal) on closeout from Buddie's.  Ordered it on Friday.  It was drilled and shipped on the following Monday.  Received it on Thursday.  The ball fits perfectly along with my favorite layout.
Buddie's is the very best at what they do.  Highly recommend them.  You won't be disappointed.