Ordered a bottle of 8oz Secret Sauce last week Monday and tracking number provided to me was a dud. Been asking for tracking updates for last couple of days and hasn't responded with updates or a different USPS tracking number. Late last week they said i should have it by Friday/Saturday but he/she wasnt sure. Emailed Friday and no response. Just sent another email today and see if they respond today.

So their reply today was, " US Postal Service is not very good at keeping their tracking updated." Which most cases is not true but i can see sometimes. "We are sorry for that, but your package should arrive any day now." Well, if your tracking is working on your end, why does the tracking you provided me not work and you won't provide me with a valid tracking #?

Honestly I have had more problems with the USPS not posting the tracking status as the package goes from state to state and from depot to depot than either FEDEX or UPS. I think that's because of the volume of packages and the relative newness of true tracking numbers to their system and to the employees.

If they say the USPS hasn't input the tracking status, it is not unusual at all, from my experience. It won't make you happy, but it's sadly true. It doesn't happen often but much more so than the other two major carriers.

Im going to wait and hopefully shows up by end of week. If not, im going to try and get a refund. USPS tracking#s dont start with 000 like what they gave me. USPS tracking #'s start with '94' numbers as i "used" to work for USPS. USPS #0004000074522185618475247600615 is the number they provided. If this is what ordering from Lane1 is like, i can see why they are almost out of business.

Like this would be the only reason...

Im going to wait and hopefully shows up by end of week. If not, im going to try and get a refund. USPS tracking#s dont start with 000 like what they gave me. USPS tracking #'s start with '94' numbers as i "used" to work for USPS. USPS #0004000074522185618475247600615 is the number they provided. If this is what ordering from Lane1 is like, i can see why they are almost out of business.

Not they don't begin with "000".
I tried other sequences using those numbers but nothing showed up. They could have typed it wrong (they should have used cut and paste)

I've ordered from them before with no problems. I'm pretty sure your package will arrive.

Still havent recieved my product, going on 2 weeks now. Got an email from Richie the other day saying he will look into it the next couple days cause he is busy. Also told me they send things out First Class mail with no tracking number because of the cost associated with tracking. I now know why Lane1 has gone bye-bye. Want to charge $$$$ for their equipment but dont want to provide tracking numbers cause it would cost too much. Haha.

I told them all I want is my money back since they feel like they can charge $300 for balls but cringe at the idea of spending an extra $1/$2 for tracking of a less expensive item.

And yet another response after requesting my money back.
"I'm trying to run a business and be profitable, no different than any other company. They all cut spending in areas they can get away with. We're doing our best to handle the situation as best we can, but unfortunately we're not as big s company as we used to be. We've shipped out hundreds of bottles of this product, and 99% of time the US Postal Service has delivered the package.

We're sorry you didn't receive the product on time, but it's not our fault and we've been in communication with you the whole way, considering the person has been in the hospital out sick for a few days as well. You'll get this awesome product shortly and will love the results.

Sincerely,
Lane #1 "

All I asked for was a refund but seems they are unwilling to accommodate.