I talked to Jeff who is the owner first of all I bought 4 balls from him this summer gave me a fair deal then I went back to buy 4 more and he would not return calls and then he had the nerve to tell me he had called me at work several times which i recieved no messages.  I purchased another 3 balls from him on his website because on ebay after I purchased the others he had me blocked for some unknown reason.  I paid timely and smooth transaction from my end.  After I got the other balls I got a hotwire had it drilled up and it cracked to left of my middle finger emailed him several times explaining to him that i bought it from him and expected him to warranty the ball.  He told me to have my local proshop take care of the warranty.  So therefore does not give service and stand behind his sales.  Told me that it was probably a bad drill and my pro shop was mad because I bought the ball cheaper online and not for retail from them.  Well I live in a small population area and balls do not sell anywhere close to retail and my driller is a former PBA member for 9 years.  He is retired and drilling balls out of his garage for a past time.  He is not needing to make a BIG profit so he does it for satisfaction of watching someone succeed with a ball he drilled.  I highly do not recommend ballcellar the guy was a real jerk to me.  If you look in his ebay negative feedback on anyone that had a negative you can see by his responses that he was very unproffesional.  Any further questions let me know I would be glad to answer them.
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

Edited on 10/15/2003 0:53 AM

Although I never bought bowling equipment off the Internet, I can say that Jeff Ripic is a very respectable businessman.  I've known Jeff personally for several years, he's quite an outstanding gentleman as well as an excellent bowler.

Truth be told...everyone on this planet is entitled to their 2% of mistakes of one form or another, be it business, acadamia, and life in general. Two screwups out of 100 is a normal rate of dissatisfaction in customer service, however, it's up to great businesspeople to strive for excellence. We've made errors in our lives, it's up to us to make amends and move on.

Have you tried to contact Jeff and speak with him to resolve your issue before posting your dissatisfaction with his customer service skills to the cyberworld?

FB
--------------------
Happy Bowling!
Fran

FRAN BAX -
**Member of the Buffalo and New York State Bowling Association Halls of Fame

PS: Wanna Quit Smoking?  Call 1-866-NYQUITS

Member, Dyno-Thane Amateur Advisory Staff

Edited on 3/13/2006 10:08 PM

Edited on 3/13/2006 10:09 PM

I agree people are intitled to mistakes.Things do happen that sometimes are out of there control.In those situation the communication and customer service should kick in.Like I said other then the service his products were good.
--------------------
warren300
warren@hebowlingsupply.com

Visit my ebay store or on the web at
http://stores.ebay.com/H-E-Bowling-Supply

http://www.hebowlingsupply.com

I agree Bowl just letting everyone else know!!!
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!

I agree frank the tank
--------------------
Erase everything with the new PP from Storm so anyone and everyone can ERASE THIS!!!!