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Author Topic: Warning for Buddies---Problem solved by buddies!  (Read 2631 times)

Matt Fortney

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Warning for Buddies---Problem solved by buddies!
« on: November 01, 2005, 06:15:28 AM »
Just ordered a pair of Women's Dexter SST 4 plus' from them, and when i got them, they've got an ugly brown ring around the raised D on the side of the shoe. knowing how good buddies customer service is, i called them to get it straightened out. all he said was "that's dexter that's not us." he even called and checked the warehouse and he said that every pair were like that. i then called dexter and they said no way! they're definitely not supposed to be like that, and buddies should be giving me a refund. so, i guess if you're looking for a pair of women's sst4 plus's, stay away from buddies. bowling.com has non-defective pairs. don't plan on using buddies in the future, very dissapointed.

Edited on 11/1/2005 5:00 PM
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Laybzz74

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #1 on: November 01, 2005, 02:32:18 PM »
Did you call Buddies and tell them what Dexter said ??? Or ask Dexter to contact Buddies ??? Keep on it and I'm sure that you can get it straightened out.
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BuddiesProShopcom-Chris

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #2 on: November 01, 2005, 03:25:22 PM »
We called the warehouse and they went thru 10 - 15 pairs of shoes in different sizes in that model. All the pairs had a brown ring around them. We notified the customer that we checked numerous pairs of shoes and they were like the pair he got. We said we would take them back.

The warehouse has now contacted us to let us know that they have found one pair that is good and in the size needed. We are shipping a good pair of shoes today.

Bill does admit that he made an error in his comment "that's Dexter not us", realizing it when he hung up with the customer.

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LuckyLefty

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #3 on: November 01, 2005, 03:36:09 PM »
Classy again!

REgards,

Luckylefty
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Proud owner of a 140 first game average this year!  Don't bowl me the second two games though!  (two warm up balls in league..thanks proprietors)
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Laybzz74

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #4 on: November 01, 2005, 03:39:47 PM »
Told ya !!!
 They have a great reputation in BR, and I figured that they would come through !!! (And this is from someone who has never dealt with them ... based purely upon what I've seen written about them in here).
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DAMN, I LOVE this game !!!

Robb in O'Fallon, IL (near Scott AFB)
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**** Official "L/LM" ball "junkie" ****

http://www.lanemastersbowling.com
 
 "Master the Lanes with Legendary hitting power" !!!

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legend4life95

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #5 on: November 01, 2005, 03:59:13 PM »
That sounds like dexters fault with quality control since it was'nt just 1 or 2 pair, but glad to see that buddies has taken care of the issue.


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Matt Fortney

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #6 on: November 01, 2005, 04:08:40 PM »
Buddies called me and totally fixed it. they didn't lose  one bit of my business over this. they're going to be next-day airing a pair of shoes without the brown ring to me today. i'll have them tomorrow. i've never had anything like this before with them, and as far as i can tell, it won't happen again. just for the record, i'm not mad, but they never told me they would take them back during our first conversation. maybe just a misunderstanding, but thank you for fixing it.
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charlest

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #7 on: November 01, 2005, 05:14:10 PM »
Betcha Chris or Bill have a long, serious chat with their Dexter distributor over that "brown ring" on all those pairs of shoes!!!
Sounds like the distributor sold them a bunch of seconds for the price of firsts!
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BuddiesProShopcom-Chris

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #8 on: November 01, 2005, 05:23:57 PM »
Distributor actually didn't realize anything was the matter till we called. Since they all looked that way they thought it was the way they were made. Now they are pissed because Dexter sent them this crap. And of course Dexter tells the customer they didn't make them like that. Just like the orginal SST 7 were a darker grey in the demo's then the almost brown they are now.
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brinen28

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #9 on: November 01, 2005, 05:24:44 PM »
Maybe if Buddies actually stocked their merchandise instead of drop shipping everything, they would have seen this 1st hand and not shipped the shoes out themselves.
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BuddiesProShopcom-Chris

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #10 on: November 01, 2005, 05:48:52 PM »
I hate defending us from time to time here about our means of shipping, but we DO NOT have everything drop shipped to the customer. We ship about 40-50 orders from here daily. We try to stock the items that are popular, whether that is balls, bags, shoes or accessories. The shoes in question here are not one of our top ten sellers, so no need to stock.

Last time I new Amazon.com, the largest e-tailer didn't stock all the items they show.

Edited on 11/1/2005 6:45 PM
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adman

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #11 on: November 01, 2005, 08:27:09 PM »
I have always gotten every ball with the exact specs that I requested from Buddies. I must add that I am very picky and every ball I have ordered and may be somewhat of a hard customer to please. But Buddies has kept me an Overly Satisfied customer with each and every order I make. I have ordered numerous balls with various specs and each one was what I wanted down to the ounce if requested. If they did not have what I asked for, Buddies would actually call me and tell me what they had and gave me a choice. Even if they did have every item "drop shipped", I'm sure I would still get the same HIGH level of service that I receive time and time again from Buddies.

Business's are always going to make mistakes, whether its their fault or their distributors fault it doesn't matter. Its how they make up for it to the Customer. That's what matters. From my experience, Buddies has always done what is fair and what it takes to keep their Customer's satisfied and happy.

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Matt Fortney

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #12 on: November 02, 2005, 04:42:07 AM »
"Business's are always going to make mistakes, whether its their fault or their distributors fault it doesn't matter. Its how they make up for it to the Customer. That's what matters."

EXACTLY!!! when i first put up this post i was very upset because it seemed like they weren't doing anything to handle the issue, when in reality, they were. got a phone call from them within the next 2 hours telling me that they're going to send a new pair. they handled it very well, and for sure will lose no business from me.
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Matt Fortney

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #13 on: November 09, 2005, 06:57:03 PM »
just a quick update, got the second pair of shoes, also had the brown "oil spot" i'll call it, so i called them and just asked if i could get my money back. they said that was fine, sent the shoes back to them, haven't recieved the money back yet, but i'm sure i will.

just curious, has anyone else ever seen a pair of these? brown spot or not? just curious. women's sst 4's, blue/white. lmk. i'd love to hear about everybody who got good pairs of them lol.

matt
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brinen28

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Re: Warning for Buddies---Problem solved by buddies!
« Reply #14 on: November 09, 2005, 06:59:04 PM »
i have seen about 5 pairs of them. no problem at all!
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