For the pro shop operator a customer bringing in the ball is a beautiful thing for the pro shop. By the customer choosing the ball, specs and so forth you gfet to eliminate yourself from about 75% of the blame if the ball does not work out for them.
If they get a ball with poor specs I am sure to tell them that I'll drill it and I'll do what I can but I can't guarantee anything.
I also guarantee every ball I sell to work and react properly. If it does not do what I say it will, the customer gets a replacement ball or equal or lesser value.
I also include a service package with every ball free of charge. I will perform any and all alterations required free of charge...sanding, polishing, beveling etc as long as it is purchased and drilled in my shop. I even let them bring the ball in every few weeks and get it cleaned and repolished/scuffed if they need.
They also get my honor score incentive...I give a $50 gift certificate for my shop to anyone who shoots an honor score with the ball I sold and drilled for them in house.
Lastly I will match the verified everyday price of any one of my local comopetitors on items I have in stock. For special order items I will match the price if the customer agrees to pay the shipping fee I incur to get the ball through the door.
If your local shop had such a program in place, would you order outside the building and try to save yourself a few $$$???
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Doug Sterner
Doug's Pro Shop
Owego, NY
http://dougsproshop@aol.com
www.dougsproshop.net
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