In so many words, I agree with Phil on the "ball, drilling, pro shop, who wants what ball to do what, etc. issue."
However, might I suggest an easy to use, "basic drilling sheet," with only "basic drillings," made available on the 900G website? Not that it is NEEDED, but it is WANTED (apparently for those who need pictures to complement the phrases "use standard asymmetrical drillings" or "use standard symmetrical drillings.") It wouldn't be incredibly time-consuming to put together -- all it would need is some simple pin-PAP distance info and three different MB placements -- and it could be a way through which the message of 900G and Phil concerning drillings/balls (in short, the pick the right ball and drill it simply gospel) could be voiced.
And in regards to the website...simple is better. I want clear links, some nice, bold graphics, and easily readable text. Nothing fancy is needed, no annoying flash graphics; just like I don't want to see Fred Borden speak about his balls, I don't want to watch Phil speak about his (sorry, newguy!). In fact, I don't want anybody talking about their balls to me. A slightly more polished version of the current website would be fine by me...make everything really mesh together, etc., and it will be fine.
A great paradox, a great, nigh tragic but recurring problem with humanity, is our unquenchable thirst for more information than we need, as we believe we need more. Just as ancient Grecian Oedipus would not stop in his search for identity, so does the "knowledgeable" (hint: sarcasm) bowler seek info on ball drillings, surfaces, etc. In the end, both characters may be worse off for knowing what they know.